SAN MARTIN HOTEL Y SPA

We had a wonderful time there! the service was one of the best we have ever received. The staff was very kind and respectful. Everything was clean and tidy. And I must recommend they breakfast, which is very complete and tasteful, specially due to the attention and outstanding Quality of the products.

this hotel is absolutely terrible. I mistakingly booked a night here, meaning to book a night in the actual city of Mendoza. This hotel in the city of San Rafael, Mendoza "Province". This a 3 hour driving distance. I caught my mistake within 7 minutes of booking. I called the hotel immediately after my booking mistake. They refused to cancel my reservation. This is very, "MUY" bad service. Avoid this hotel!

I've had the pleasure of booking reservations for mother's day for 4 of their most exclusive packages. I was excited of the packages and sent my family to enjoy a great mother's day. Sadly and to my surprise, the greeting from the team was of no way close to a professional manner. I'm further appalled from the rejection of honoring the Spa Packages for the day. The team without a clear reason rejected my family to enjoy the spa Packages and refused (as well as publicly) to refund the Packages. Needless to say that I will carry this to its extreme limit as it could have gone a different route if the team was polite and honored the Packages. This establishment is by no means a well mannered business.

We arrived without a reservation & were able to get a quiet room at the back of the hotel. We had driven across a very long unpaved section of Route 40, and our suitcases were encased in dust! No matter, we were welcomed by very nice staff who spoke English & guided us to the car park. We happily walked everywhere after that in the vicinity, enjoying the tree lined streets & outdoor cafes. We slept well & enjoyed the breakfast, followed by a pleasant & efficient checkout. There were no housekeeping problems in our room (bedding & towels white & clean).||||This is a pretty little town, and I wish we could have stayed longer.

Lovely hotel in city center. Nice apart, we got a good room, had fridge, microwave. Pity it was an internal room, our window gave out to another one. Service really good, everybody was very nice and made us feel welcome. Restaurant offers excellent dished and prices correct. Didn't use the spa. Good ecxcuse to go back.

..don’t keep your distance... |Yes a return as promised and first , thank you to Carlos and Eduardo and the lovely lady from the office, who remembered us and the warm greeting. It was so very nice to return and enjoy this lovely space of your hotel. Now I have a secret to reveal, this visit I took the time to walk about the Huge area that constitutes the Spa. Wow .. and I thought it was just the two pools. Fantastic areas , steam rooms, massage tables of all sort, et. Cetera, next ‘Canadian winter’ we will participate. So sorry to see the Restaurant portion, i e evening meals no longer in play, hopefully it will have changed though there are lots of other options available for folks. Thank you for the lovely room you assigned us and look forward to another return.|Don't cry for me, Argentina|The truth is, I never left you.

This is not a great, great hotel. It is well located and does offer a very good breakfast. Staff is very kind. A reasonable option for a business trip in that city. The city itself offers some interesting options with the opportunity to visit different wineries.

We arrived half an hour before official check-in time, and were attended very nicely, but the first bumb was the lack of our printed version of the reservation email from booking.com ( don't ask me why that was so important to have). So instead of my name and even the reference number I had to connect to their b. wifi and forward the email to them, that took 15 minutes, because first their email was wrong, then we tried another and he could still not find it. Alright after all that we got our keys the receptionist accompanied us to our room and that's it.||Once in the room we noticed that all of our towels were dirty with blood and make-up staines, the bed had dirty spots and the hairdryer had some brown stains, which I don't even want to know where they come from. So when we left the room for a trip through the town, at noon, I told the house-keeping about the problems we encountered in our room, asked if she could please see to it that it gets resolved. I did so very nicely I think. She said, she was sorry, she would do it right away, I said thank you and we left.||When we came back 8 hours later the bed was alright, 3 towels were clean but one was not. Then I took the dirty towel with me downstairs to the reception, talked to a middle-aged woman, whom I presume to be the shift-manager and explained.... She didn't see fit to apologize, instead I had to show her the stains and only then she would recognize, take the towel and say she will handle it.That was 2 hours and I am still waiting on my towel which I obviously need to dry myself.