Crystal Watts
Google
If you're on a timeline, strongly reco booking your own water taxi. It's worth the extra cost.
Going from Belize City to Caye Caulker there was some confusion with our two tickets, but the gal was friendly enough and eventually got it sorted. Pleasant enough experience.
Coming back was wild. We thankfully arrived quite early. Very large line at the ticket/check in counter already. Waited about 15 minutes to get to the window. Then a whopping 25 minutes at the window, even though i handed her our printed email confirmations with confirmation code, today's date and 1030am ferry time confirmed. Somehow, she still could not verify our tickets. She had to call the mainland then wait for somebody to call her back, yadda yadda, as the ferry was boarding we just made it on time. There were only two ticket windows so the massive line behind us was even slower moving as we stood there waiting at the second window for 25m.
Made it on board, huge relief as we are en route to the airport. Get landside. Cargo unloads. My bad is not there. Apparently they often times cannot accommodate all baggage, so they send it on a next boat.
This place is not worth the stress if you need to catch a next ferry or get to the airport. Either book a personal water taxi or plan to take the ferry 2 before the latest time that you need to arrive by.
Beautiful ride itself though. Comfy seats, nice staff, great views out.