San Pedro Belize Express Water Taxi

We traveled between Belize City and Caye Caulker using their water taxi service. I booked online in advance, but you can easily book in person as well. The trip to the island was smooth and easy. They check your luggage, and when you arrive, they bring it out for you. The ride itself was beautiful and quick—about 45 minutes each way. The return trip was more stressful. Only one employee was working the ticket window, and there were people waiting to either buy tickets or show proof of purchase to get their paper copy. Some of us were still dealing with this while they were already boarding the boat. There was also a mix-up where our luggage was almost loaded onto the water taxi going to San Pedro instead of Belize City, but thankfully it was caught in time. The boat back was overbooked, and several of us ended up sitting on the steps used to enter and exit the boat. It was raining, so fewer seats were usable since no one wanted to sit in the uncovered section. Once we arrived, it took around 30 minutes for them to unload the luggage. Overall, the service is affordable and the employees are very kind, but the organization on the return trip was chaotic. A friend of mine even had his luggage mistakenly sent to San Pedro on his way to the island, which required a three-hour trip to retrieve it. Thankfully that happened on the way there and not on his return when he had a flight to catch. It gets you where you need to go, but be prepared for some disorganization, especially during busy times.

Whilst traveling from Chetumal to Caya Caulker they crashed the boat. The boat went up an island with full speed. When I asked the captain what happened he told me: well, you know, it’s dark out there.” Now they are saying that there was a steering system failure but in that case, why didn’t the boat slow down? The boat has gps, the island has been there for ages and we were passing the island for quite some time so it’s not adding up at all. After the accident we were told to contact them over email. The people at the desk didn’t show much empathy on the whole situation when we were leaving the island. The company has not been responding to any emails even though they promissed us multiple times they would come back to us about it. I would not recommend booking with them!

You can purchase tickets on site or online. One way or round trip tickets are available. You can start lining up and boarding 15 min prior to departure. Trip from Belize City to Caye Caulker is 1 hour, the. An additional 30 min to San Pedro.

I would rather get on this….than a puddle jumper plane. It was smooth both ways. I also received my bag in 1 piece lol. Plenty of seats and it did leave at the time of departure. Started raining on our way back and it was still a decent ride. 1.5 hour from Bze to San Pedro

Took the Chetumal ferry to Caye Caulker. The boat is comfortable enough, and quick. Issues are NO WATER AVAILABLE (don't forget to bring your own), the ferries are always behind schedule, and no restrooms on the boat.

Came with a group. The guys that work baggage claim are as efficient as they can be with people yelling at them from all angles and the most inefficient system of unloading. But there was absolutely someone underneath with the luggage on the way back from San Pedro + Caye Caulker to Belize City and they were rummaging through peoples bags. My lock was tampered with though not able to be opened. One person from my group had all of their shoes stolen. Several other people’s bags were unzipped after going onto the boat zipped and secured. If you can, book elsewhere til they figure out their thief issue.

If you're on a timeline, strongly reco booking your own water taxi. It's worth the extra cost. Going from Belize City to Caye Caulker there was some confusion with our two tickets, but the gal was friendly enough and eventually got it sorted. Pleasant enough experience. Coming back was wild. We thankfully arrived quite early. Very large line at the ticket/check in counter already. Waited about 15 minutes to get to the window. Then a whopping 25 minutes at the window, even though i handed her our printed email confirmations with confirmation code, today's date and 1030am ferry time confirmed. Somehow, she still could not verify our tickets. She had to call the mainland then wait for somebody to call her back, yadda yadda, as the ferry was boarding we just made it on time. There were only two ticket windows so the massive line behind us was even slower moving as we stood there waiting at the second window for 25m. Made it on board, huge relief as we are en route to the airport. Get landside. Cargo unloads. My bad is not there. Apparently they often times cannot accommodate all baggage, so they send it on a next boat. This place is not worth the stress if you need to catch a next ferry or get to the airport. Either book a personal water taxi or plan to take the ferry 2 before the latest time that you need to arrive by. Beautiful ride itself though. Comfy seats, nice staff, great views out.

Before I ever travel with these people again, I’ll build a raft out of coconuts and swim there myself. The 5-star reviews? Yeah, clearly written by themselves or by staff forced to post them. The reality couldn’t be further from that — rude, arrogant, and completely disrespectful to tourists. We bought the tickets online, where it clearly says they’re only valid for a specific day and time. We arrived an hour early, queued like anyone else, and still got passed over while they let a bunch of others cut in front without any explanation. When we asked for a refund so we could go with the other company (just across at the other terminal), they just said they never refund anything. And that’s when the arrogant attitude really kicked in — condescending looks, dismissive replies, and absolutely no attempt to help. The result? We arrived two hours late to Caye Caulker and lost our hotel because the lady who was supposed to receive us couldn’t wait. We had to find and pay for another place last minute. Even if it were free, I wouldn’t go with them again.