Esther Geron
Google
Our stay at Sandali Hotel had a few bright spots, but unfortunately, it was overshadowed by several disappointing experiences.
After a long flight, we arrived late and just wanted to get to the hotel quickly. The driver arranged by the hotel immediately suggested we exchange money and took us to someone who appeared to be a personal contact. We ended up exchanging at a very unfavorable rate, losing around $80–90 each. It felt like a setup, and it gave us a really bad first impression.
When we finally got to our room and checked the minibar, we were surprised to find that some of the food items had already been opened. It felt careless and unprofessional.
On a positive note, the front desk staff were very kind and understanding. They upgraded us to a better room for our second night, which we genuinely appreciated.
That said, we had a serious problem with the air conditioning. It wasn’t functioning properly, and despite calling reception multiple times, it was never resolved. We ended up having a very uncomfortable night in a hot room.
Breakfast was another letdown. It’s served in a small, windowless basement room with very limited food options. The setting felt uninviting, and the food was underwhelming — though once again, the staff were kind and doing their best.
In summary, while the team working at the hotel were friendly and tried to help, the overall experience didn’t live up to our expectations.