Michelle B.
Google
Hotel Review: A Disappointing Stay
An Honest Account of a Poor Experience
Introduction
During my recent travels, we unfortunately stayed at Barbados Sandals Hotel Room 2402 arrived midnight 23 November 2025 until 28 November 2025 that failed to meet even the most basic standards. From the moment we arrived until my departure, the experience was persistently disappointing and did little to make me feel welcome or comfortable to return to the hotel or even Barbados.
Check-in Process
The staff appeared uninterested , lacking any warmth or enthusiasm. This poor first impression set the tone for the remainder of my stay. However the porter who gave assistance with our luggage was lovely and very welcoming, this was a bonus at this point.
Room Quality
Upon entering our room, we where immediately disappointed by the lack of outdated furniture which had marks on the bed side tables. At least the bedding was clean. The bathroom conditions were even more concerning. The grouting around the bath looked like a 5 year had done it , all needed relacing , the enamel was starting to come off the bath, the taps where pitted with excess water , and a shower curtain that had looked like it had been thrown up. The table out side on the Virender had all ring marks on it, plug sockets outside where not sealed properly , then the bathroom door, not fixed probably, could not close the bathroom door at all. The overall state of the room left much to be desired and made it difficult to feel relaxed or at ease. Very Poor indeed
Service and Staff Attitude
Throughout our stay, the general attitude of the staff was unapproachable and indifferent felt like they did not want to be there. There was a noticeable absence of hospitality on 3 occasions trying to get a drink no one there, which only served to heighten our frustration and disappointment. Excellent service from the bell boy who was looking after our check out, luggage. Jason, we enjoyed the entertainment in the lobby bar provided by the two guys.
Food and Dining Experience
Our first morning buffet breakfast experience at Spices, was shared with numerous pigeons waiting to strike. The food offering average. However we found the Garden Room and welcomed the service from Suzanne and her team and one waitress in particular who we have forgotten your name sorry. Butch's on our last night turned up with cold chips, which they replaced with hot chips. The English manager in the monkey pub, was very welcoming and he along with Jesse, did there best to fight the fires, for which we thank them.
Conclusion
We did raise a complaint issue on our room, with several people. 2 representatives came to the room at our request where phots where taken, the result was offer of loyalty points and a late check out.
The late check out was taken up, but no one knew we had a late check our resulting in being locked out of the room as well as calling some house keeping, the loyalty points was declined as this required the signing of a legal document. We where only there for a five night stay, Which at the time was it worth a room change….., but there was no offer room changed .Moreover the room did make a difference to our stay.
We felt no direction for staff, no management seen in operation on the ground. This was our first visit to Sandals, and given our experience it would be hard to return. On speaking with other guests there seems to be divided opinions on the holiday experience at Sandals Barbados, ranging from disappointed, never returning to very happy.