Sandals Montego Bay

Lets me start with letting you guys know that my experience was during hurricane mellisa. From he first time stepping off the plane, 5 star experience sandals lounge with red stripe and red stripe light on tap. The staff all were overly amazing. Then the strorm hit wrecked the the place. At this point I would like to give them 7 stars. The way the staff took care of us during this storm not being able to get ahold of there own families while displaying smiles and comfort for us. I would like to make two huge shout outs to Vernon which I believe was the general manager stayed very professional and also went above in beyond keeping us updated and always accessible. Daneree which luckily happened to be our neighbor was so comforting, informative, genuine, a absolutely breathe of fresh air and again i repeat she was also a person who didnt know if her family was safe or still went out her way every chance she got to make sure we was good and tht includes the whole staff. All the days we wasnt able to fly out was complimentary which later I found out alot of places charged a distress rate ate 700 dollars but not sandals. They fed us everyday 3 meals one being oxtails and and another being surf and turf this is my first experience in Jamaica and sandals. Im here to say the best experience of customer experience I've ever saw. I strongly recommend every visit this resort its worth it. Ill definitely be booking with them again.

This review is long overdue. I stayed here back in June 2025. My husband and I wanted a quick getaway for my 30th birthday so we got a butler suite Thursday - Sunday. My experience was not recommendable. Most of the young workers are rude and don’t want to be at sandals. One of our butlers, Odane, was absolutely HORRIBLE!!! We were only there for 3 nights and didn’t enjoy him for a second. He had us waiting initially to check into our room for an hour before he even came to welcome us and walk us to our room. Every time we called him it took him 45 minutes to meet us somewhere when he said he will be there right away. We requested a specific alcohol Thursday and he didn’t get it to us until Saturday night, hours before we checked out. He said he had an “emergency butler meeting” Saturday and went missing for half the day after he said he was meeting us at the jerk shack. We spent our entire weekend waiting for our butler when we could’ve serviced ourselves. We wasted our money and time choosing sandals Montego Bay as the place to celebrate my 30th birthday.

We went on our honeymoon and I expected a lot more than what we received. First let's start with the room. It was nice sized and right on the beach with a great bathroom. Negatives about the room is the ventilation fan in the bathroom did not work. The AC does not go below 68 so during the day it can not keep up and the rooms feel very humid. Cools down ok at night. Then we also had the honeymoon package added which we did not get. Next the service was decent. Most of the bartenders were fairly rude and took awhile to get you a drink. As for restaurants we tried them all. Nothing really stuck out and really made us want to come back. Our favorite was Soy which is a Sushi bar restaurant but it also had the longest wait. One night almost waited 2 hours just for some soup and sashimi. Now for location it is fantastic, you are literally right on the beach and we spent most of our days in the ocean or longue by a pool until dinner time. Very relaxing and beautiful. I would go back but so upgrades are definitely needed

This was our first time traveling to Jamaica and visiting Sandals and we were EXTREMELY dissatisfied. We were not made aware that the hotel was under renovations which blocked several views that was promised in the lobby and restaurants. The room was okay - bed was super uncomfortable. I expected more for a honeymoon suite room. My boyfriend now fiancé planned a beautiful proposal on the beach and hired their photographer AND HE MISSED THE MONEY SHOT. The picture of him on his knee on the beach was not taken and the next day when we saw the pictures the staff and manager had big attitudes and we basically had to beg for them to comp us just $400. The proposal and photographer was hundreds of dollars more than that. They wasted several hours of our last night and morning “waiting for a manager” Christopher (one of the 3 managers we talked to) who still couldn’t do anything and had to escalate things more but it would take more time. Staff rude especially at the photo place - DO NOT GET KEVIN AS YOUR PHOTOGRAPHER. It’s like pulling teeth trying to get managements attention. We sent an email to Vernon Johnson the General Manager in hopes to get compensation for the money my fiancé paid for the photographer. Doubt we’d get a response. I am an avid traveler and a travel agent. You are better off staying at a nicer resort where you can’t hear airplanes taking off every 30min.

I will start by saying those who complain- you’re the problem 1. You can’t get any better than being 7 minutes from the airport with a prompt pickup after sliding through Club Mobay 2. The second we hit the resort (this is our 7th Sandals stay) everyone could not have been nicer, every single person/staff we encountered would say hi- ask how the day was- if we needed anything 3. The food actually was pretty good. Keep in mind- portions are smaller than home (which is prob for the best) but we didn’t have a bad meal. Got into Butchs twice/ they recently updated their menu and I LOVED IT (also they now offer a sit down breakfast which I think is new) 4. Get the signature roll from Soy 5. Get the Espresso Martini from the bar next to Soy/Butchs 6. To our butlers Dalton & Cassandra. Thank you. Thank you for being the warm, stress free energy we both needed. Thank you for the incredible lunches, the small details that made our anniversary trip unforgettable and the daily hugs (Cassandra). You have the most tiring job but you do it with a smile on your face and I wanted to let you know how much you are appreciated 7. Take care of the orange kitty Book the trip- make the memories and can’t wait to see you all again soon!!!

The room was beautiful, and so was the island. The fact that it is all-inclusive makes planning great and easy. But honestly, it was the people that made the vacation even better. Everyone we dealt with at the resort was so nice and friendly, and always accommodating. If we decide to do another Caribbean vacation, it will probably be with Sandals again!

This entire cooperation is an absolute SCAM. Do not book with them, do not book with their travel insurance company. Our trip was canceled DUE TO A HURRICANE DESTROYING the resort and they're refusing to return our money due to a “not within 30 days” policy. We got travel insurance to insure that our money would be refunded to us and the resort is claiming that since we got insurance they won’t return all of our money. Despite there being a safe place to travel into/ stay at, our family is out over $6,000 (half of our trip cost) by Tripmate. Soo, don’t do it. Not worth it. You’re screwed if anything happens. To further clarify: An email was sent out by the resort stating a full refund would be issued to the guest affected. We reached out to receive this refund and were given half, the rest of which was, yes, due to us by the insurance company. Sandals stated that if we had not gotten insurance, we would be refunded the full amount. Tripmate is only offering travel vouchers for the remaining amount. Tripmate managers stated that this was dictated by the resort who placed a timeframe on the affected guests. We paid $16,000 for a bungalow that is no longer available at Sandals Montego Bay. We are expected to pay additional travel cost + further travel, less resort time, due to a situation out of our control, using their voucher, instead of receiving our money back for something completely out of our control. Again- this whole thing is a scam and does not have your best interest in mind. Customer service is useless, they never call you back, refuse to let you talk to management.

As always, Sandals is the best! Our Room Service was amazing. Roger, the photographer, was our favorite of anyone in any role. We cannot remember her name, but the young lady at the Aqua Center (paired with Roger) was equally amazing. We went on two snorkeling events, and the “guided tour” of these two people (our first event) was just so much better. If I were to recommend to a friend, I would tell him/her to insist on Roger or wait until he is available.||I’m sorry to say, but I cannot remember my favorite Bar-Tender. She has a hyphenated name ending with “Gay.” I told her (and I meant it) that she was my second most-favorite person in Jamaica. My wife was of course the first. Anyway, she already knew my “go-to” drink and always asked about food and any activity as well. We had the absolute impression that she truly cared.||My favorite entertainer and guest “encourager” was Super Mario. You had several other entertainers but I would say that he was the best.||Different subject: Room/Restaurant/Bar Service. We ordered a simple pot of coffee every morning. Honestly, call - to - delivery was never more than five minutes. We ordered service at other peak times, but never more than a ten-minute delivery. We have not experienced this level of service, all the way around, anywhere else except Sandals. Looking forward to our next visit!