Ziv Edri
Google
Just got back from Sandals Negril. The resort is beautiful, and the entertainment team and many employees were friendly and helpful — they’re the only reason this stay wasn’t a total disaster.
Management is completely missing. At full capacity or during weddings, issues aren’t resolved. Even restaurant bookings aren’t guaranteed when reserved a day before or the same day, and your reservation can be given to higher-tier guests. Room cleaning and bottled water only happen after repeated complaints, and if you don’t have a butler, you need to remind them every day to provide water or clean your room, it doesn’t happen automatically. This is not what should happen at a “luxury” 5-star hotel. On our departure day, they forced us onto a bus at 9:00 AM for a 2:30 PM flight, leaving us to wait 4.5 hours, even though the drive to the airport is only 45 minutes.
Prices are high, service is inconsistent, and guest treatment varies by room tier. We weren’t invited to the members’ event, and honestly, I don’t plan to return.
I’m sharing this to help future guests know what to expect, and I hope Sandals’ leadership takes notice and improves management and service.
Save yourself disappointment, frustration and anger, chose different hotel