Sandals Royal Caribbean

This was our fourth Sandals resort visit and our third experience with a butler. While we always look forward to celebrating our anniversary at these resorts, our recent stay in Montego Bay didn't quite meet the high expectations set by our previous visits. We genuinely appreciate the butler service, as it greatly enhances our trips, making them both amazing and romantic. During our stay, we noticed there was no clear schedule of events, which led us to unintentionally stumble upon the silent party after dinner. We also encountered a small hiccup with our snorkeling excursion; unfortunately, we didn’t receive the boarding pass we needed. Additionally, we returned to our room without any surprises to celebrate our anniversary, which was a bit disappointing since past resorts have always shown such thoughtfulness. Usually, when we meet our butler, we are asked about our plans. However, this time we didn’t have that opportunity. We typically tip well, but this trip included a request for tips, which was a new experience for us. While some team members were friendly and approachable, we occasionally felt a general atmosphere that made us seem like a burden. On a positive note, the beach was gorgeous and is now my second favorite among all the places I've visited. We even decided to upgrade the couple we invited so they could enjoy the same experience, although it didn't quite match those of our previous visits. We truly appreciate the efforts made by the staff and hope to see improvements for future guests.

My husband and I thoroughly enjoyed our stay here and are already planning to return! I have to start off with recognizing the service. Staff at Sandals Royal Caribbean is absolutely top notch! We were fortunate to get to know Terrence the lifeguard during our stay who worked hard to keep the beach beautiful, and, more importantly, had a really refreshing perspective on life. Patring, our server for our candlelight dinner, was a joy! Mark, Princess, and Garfield at Bombay Club were also incredible. Karrette, our housekeeper, kept our room spotless throughout the duration of our stay. Every individual we interacted with was fantastic, but these specific individuals deserve special shoutouts and really contributed to a memorable trip! The setting was tranquil, the resort was not sprawling like others I had visited before but never felt crowded, and the room was gorgeous! The temperature was comfortable in the room, the bed was great, and our mini fridge was always well-stocked. We loved the ability to stay here and take a short shuttle to Sandals Montego Bay, and proximity to the airport was a plus. The views from the beach were stunning!! The concierge was helpful with making dinner reservations, and we appreciated the tour prior to being taken to our room. We really felt pampered throughout our trip and loved the resort.

We love Sandals Royal Caribbean, this was our third visit to this resort and this year for the very first time we had butler service, although we were there for three days and only had a day and a half days with Kevoy, we had a great experience with him. He is a sweetheart and made our anniversary celebration so special. He surprises us with a wonderful lunch of coconut shrimp and lobster. What a special lunch, what a nice experience he made it. There was a hiccup at he beginning ( not his fault nor ours) but he quickly corrected it and had smooth sailing the full day we had with him.

We are back 10 days and are missing this place. Had a new Skypool suite in Balmoral which was incredible. Our butlers Rayo and Cooper were awesome. Always checking on us and giving us surprises. Thanks guys! Food awesome, especially the French. Loved breakfast every morning with champagne at Bombay. Michelle was fun. Chris and Andre at Mariners made our drinks and time there fun. Loved meeting the lovely GM Dawn who was gracious and welcoming. We would definitely return....thanks to all for a memorable week!

I love this Sandals location. The people are wonderful to include the Club lounge,|Bartenders, Servers, Restaurants and boat Captains. Kadeem (Manager) deserves a special shout out for her kindness and going above and beyond to help with our reservation request and Nikoy ( Boat Captain) for going above and beyond to help with our disabled guest. Many Thanks.. Private Beach is so nice. The best best for rejuvenating.

What a magical place. Amazing views, staff, best food you've ever had. Just got back from having my honeymoon here and I couldn't recommend it more. Water sports were a lot of fun, too. Definitely recommend the swim up room.

This was the Best trip we have ever been on. Our Butlers, Kevoy and Chad took wonderful care of us the entire time. Our every need and want was anticipated and many surprises as well. I cannot thank them enough for making this a lifetime experience.It was simply Heavenly.

My wife and I came here for our anniversary and had an amazing time! The resort is beautiful and the staff was excellent, especially our two butlers, Rayo and Cooper! We couldn’t recommend this resort enough if you are looking for a romantic and relaxing getaway!