Sandos Caracol Nature Resort & Water Park

Hotel · Playa del Carmen

Sandos Caracol Nature Resort & Water Park

Hotel · Playa del Carmen

Cancun - Chetumal km 295, 77710 Playa del Carmen, Q.R., Mexico

Highlights

Nature-immersed resort with water park, animals, Maya culture, great food

Cancun - Chetumal km 295, 77710 Playa del Carmen, Q.R., Mexico Get directions

sandos.com

@sandoscaracol

@travelleisure

The Best All-inclusive Resorts for Families

"An eco-resort focused on cultural and nature-based experiences like swimming in a cenote, snorkeling in the Jade River, and an on-site Mayan-ruin Xcalacoco tour; the property’s Sunday Mexican street fair recreates a charming pueblo with complimentary Mexican street food such as elote, tacos, and aguas frescas. Included with many packages are eco-activities, cenote swimming, access to a 29-slide water park, Mayan pre-Hispanic shows, a rescue-animal farm, kayaking, paddle boarding, biking, and diverse dining options. Because the beach is rocky, guests may prefer pools; pets are not allowed to protect the ecosystem (service dogs are permitted)." - Amanda Eyre Ward Amanda Eyre Ward Amanda Eyre Ward is a New York Times-bestselling novelist whose novel THE JETSETTERS was a Reese's Book Club pick. Amanda writes about travel, food, and wellness for Travel + Leisure, Texas Monthly, Afar, Fodors, PaperCity, Matador, and more. Travel + Leisure Editorial Guidelines

https://www.travelandleisure.com/trip-ideas/family-vacations/best-all-inclusive-family-resorts

View Postcard for Sandos Caracol Nature Resort & Water Park

Roberto Maldonado

Google

The attention and service of the crew overall is excellent! We enjoyed ourselves immersed in an all natural environment that's worth to be looked at. Beaches, pools and common areas are always clean and inviting to all guests to take advantage of them. The rooms are pretty wide and the hotel even offers cradles for babies coming with their parents. I am rating a 4 star overall because we did forget to bring our teeth cleaning kits and the hotel didn't have any to offer. Whereas I have stayed in equal or lower category hotels, they all do offer complimentary supplies for their guests. This was a minor issue for me personally, but then again, this was the only detail I found could impact my review.

R8297NSlindam

Google

Excellent week at this beautiful resort. Lush vegetation and wildlife. Very impressive high calibre entertainment. Good food!! Zyanya and Melisa (with assistance from Raziel, Yiannis, Francisco, Dorian and Leilo) did a fantastic job of making my daughter’s birthday a memorable one. |Special shout out to the Bell Hop/Cart gentlemen who happily accommodated my ride needs. |😊

Alison Paterson

Google

1 week holiday as 2 adults and 2 children. Few let downs with hotel amenities, we knew before coming that some restaurants and other areas were closed for renovations, we had opportunity to change hotel but decided not to. On 2nd day half the main pool closed for maintenance, this was not on agenda. Floods from rain caused sports bar to close. Room was okay, no outlook. Staff are all lovely and helpful, couldn't fault them. Food is okay, always something we liked to ear, teppenyaki was amazing, would have liked to try orhers, vut were mainly closed. Rain for first couple of days, but didnstop us joining in games etc at pool. Entertainment team are brilliant and get people involved in games etc. Suhaily is a great leader along with other members of team. Overall great holiday!

Macq Paca

Google

We absolutely loved this beautiful experience. Our host Diego taught us so much and made our boat ride magical. We saw turtles, birds, a huge fish as well as many small fish. Highly recommend, thank you so much Diego 🙏🙏🙏🙏😃😃 the activity team are absolutely amazing at the pool we have really enjoyed all the games, dancing and activity’s with them all. A special thank you to Suhaily she is absolutely fantastic and the whole family have loved her. We can’t wait to come back again 😃😃😃

lizaanddilly

Google

We booked this site as based in the jungle, and wow am so glad it we. It really is a piece of heaven, a beautiful centone to swim in (with fosh and turtles swimming around you), monkeys in trees, racoons, lizards, coatis milling around. A spotless beach out of bounty bar advert (think coconuts). The rooms was spotless and very big (super king size bed and bunk beds in family room), with free mini bar, double shower, wifi, safe, air con. The resort it self is huge and in 12 days we didnt find everything! Different restaurants you can book via the app and a buffet restaurant with different themes. We ws lucky and stayed in the run up to Mexican independence day, so saw parades and 'street markets' set up in the main square. Different activities day and night and most are free. Evening shows are quite something and staff really go all out. Shop on site for everything you may need. Had to pay for some activities but wasnt to bad. Would recommend and will be visiting again. Staff are all so friendly and helpful

Veralyn

Google

I had a lovely time at this Eco resort. I had a great room and really enjoyed the natural experience - beautiful old trees and animals in their natural habitat. The eco tours gave me a chance to connect with self and nature, and I was moved by the Sensory Experience with Mafer (she was a phenomenal guide, very warm and caring), and she also led my Cenote tour. Erik led me on the eco tour, explaining Mayan history and customs and very patient with my questions. There was a great variety of food in Laguna buffet where I ate most meals - lots of healthy fruits and veggies. Overall I had a wonderful time. Critique, the check-in process is too long, but it was a nice touch to serve drinks to folks waiting in line.

Arend K

Google

Sandos Caracol gave my wife and I an unforgettable experience in Mexico. Of course there are things that can (and should) be worked on, but that's practically everywhere you go. Sandos is a perfect retreat from the busy "real world" and the staff will go far and beyond to nurture your every need. Clean rooms, warm and fresh buffet and there's always somebody somewhere cleaning the surroundings. My biggest gripe are the residents; you can get drinks from any bar that's scattered around the resort. Try to finish your drink before leaving it on the table, or worse, toss the cup somewhere in the bushes. I think (or hope) most trash is from the coatis who pillage every trash can they can find. As cute as they look, theyre pretty cheeky. Some pools and restaurants were closed because it's off-season, so everything should be ready when the holidays start this winter. TLDR; definitely a recommendation.

Jackie C

Google

I'm a travel agent and had the awesome experience of touring this resort. The resort is beautiful! It's very spacious and the rooms are equally as spacious. However, to really enjoy the beauty of this property you must truly enjoy nature/outdoors. There are monkeys on-site amongst other animals. Also the mosquitoes are plenty. There will be a lot of walking. There are Cenotes on the property for your enjoyment. The Waterpark is nice and I also really enjoyed the food. I'm not an outdoor person, so personally I don't know if I'll return, but I definitely recommend to families and nature enthusiasts. Looking forward to sending my clients here in the future!!!