Sandos Caracol Nature Resort & Water Park

*Brit Family.|*Dream Holiday|Sandos caracol provided plenty of food choice as a family of 4.|*Beach is stunning |We did enjoy a variety of free activities, with kayaking in the sea being a highlight. T|he resort’s large central area adds to its appeal, providing space for leisure and exploration.| Hotel grounds are truly magical with lots of animals.||As a family who previously has visited tenerfie and europe this resort was truly spectacular and worth every penny.||The choices on offer for food , drinks especially with a husband who prefers larger this is perfect. ||We also brought our mother in law who prefers quiet spaces and nice spots during the day she enjoyed all aspects of the hotel. ||Id avoid any criticism of this resort if your looking for a family holiday with plenty to do x

This resort has a way of staying with you. Completely immersed in nature, with lush jungle, natural cenotés (not the man-made kind), Maya ruins, and oceanfront views — it’s an experience that feels both grounding and unforgettable.||What stood out most to me was how the resort honors Maya culture. From the architecture and art to the nightly shows… all of the shows are worth seeing (the fire show is a must), there’s such a deep sense of history and meaning woven into everything. Every moment feels intentional and full of beauty.||And yet, you still have comfort, great service, and delicious food throughout! ||Already have another trip booked for November — and that says it all.||BAREFOOT Living + Wellness PRO TIPS: |• Bring an insulated cold cup for drinks — the bars will fill it, and it keeps your drink cold longer.|• Coffee lovers: Morning coffee station is in the theatre. Espresso drinks (lattes, americanos, etc.) available at the theatre bar and sports bar — both also have Baileys.|• Nightclub: inside Los Lirios (RE area), open 11pm–1am. It’s open to everyone, but not widely advertised.|• At the main beach pool, there’s a burger shack for lunch. On the opposite side, look for rotating food + drink setups — easy to miss but worth finding. One day was seafood paella with sangria, another was prawn tacos and ice-cold beer.|• Food highlights:|– Fresh salsa (amazing on everything!)|– Smoked marlin tostadas (Select Club lunch)|– Chilaquiles at breakfast (anywhere)|– Mayan soup at Los Lirios|– Favorite dinners: Los Lirios (steak), La Riviera (Mediterranean), Las Mascaras (Mexican buffet)||• Xcalacoco shows: Go to all the evening performances — even if they move indoors for rain. Also explore the on-site ruins.|• Wildlife: Look up — spider monkeys often visit tree canopies near the Select Club pool and even dash across the bar roof. Coatis are commonly spotted near the snack bar, ruins, and jungle paths.|• Bars & hidden seating: The resort is full of cozy corners to relax, often with bars nearby. Don’t miss the Mapache Chill Out Bar behind Las Mascaras.|• American dollars accepted

This resort is definitely well balanced and great for a family friendly experience. The resort is pretty big with lots of things to explore. There’s a water park, bike path, segway path, small boat ride, two cenote ( one with a tour guide and life vest which is located right behind the lobby and the other is hidden for others that would love to explore and can SWIM!!) They do have a kids center as well. Lobby. It’s hot!!! Check in is 3pm unless you made arrangements or paid for earlier check in. Be prepared to wait. The check in process should be more efficient. Once everything is complete you will get your band and you can explore while you wait. If you can bring your own beach towel, do so. $50 for a lost card or towel is a bit outrageous. Food. The food was amazing. We enjoyed everything. The only downside to the various restaurants was reservations. You only get a certain amount based on how long you stay. Which is annoying because we wanted to try everything. My advice would be to make those reservations the day you get there. Staff. The staff was amazing very professional and friendly. Big shout out to Ericka for my massage. She was amazing and the sweetest ever. Raul, Marco, and Rico you guys were the most humble and enthusiastic representatives. The entertainment was cool. Could be better in terms of quantity not quality. The beach is pretty small and not breathtaking. Overall great experience!

My wife, 2 kids ages 7, 9 and myself all thoroughly enjoyed ourselves. From the moment we drove through the gates of this resort we all fell in love. Safe, secure, serene, welcoming, and caring. All of the staff from the front desk, bell boys, servers, kids club staff, party pool workers, bartenders, royal elite staff, and security were all very kind and caring and always took the time to make sure we were enjoying ourselves. Edith from the Royal Elite club went above and beyond for myself and family and always made sure we were doing well. She even left the resort for us to get some items I couldn’t get inside the resort. She also made us feel comfortable and worry free when I had a little mix up with some sensitive paperwork which she figured out for us while we enjoyed our trip. I would highly recommend the Royal Elite packages to any travellers that enjoy Mexico and Sandos Resorts specifically. Whether you are Royal Elite or not, the resort was beyond our expectations, the eco part of the resort is why my family loved it especially. Monkeys on our deck, coatis on every trail, birds of all types, fish and turtles in the river next to our room. We loved the jungle atmosphere and all the wildlife in it. My children enjoyed the water parks, jet skis, snorkelling, and fishing which were all accessible from the beach on the resort, we didn’t have to go off the resort to fill every day of our week long trip up. Since our first trip we have already been back twice in the same year and we even brought friends with us under our Royal Elite membership. They got enjoy all the special perks of being a Royal Elite member. Our friends especially loved the variety of restaurants that we tried each night and the variety of buffet food available basically anytime we wanted food. There’s always snacks and treats around too for the kids. If you are travelling with kids make sure they try the Sandos slushy drink and the super man slushy. |We are going back to Mexico again this October and will be trying the sister Sandos resort, Playacar, which we visited during our other trips for the day and thoroughly enjoyed as well.

We are back at Sandos Caracol for the 4th time — after 6 years.|We’ve always loved this resort because of:|1. The variety of activities|We participated in a sensory experience and center tour with Ruben, which was both wonderful and educational."|2. The shows|3 The entertainment team was great and very engaging.|4 The friendly staff, always doing their best to make your stay special for you and your family|We also enjoy the beautiful jungle surroundings, filled with plants, animals, and nature all around.|However, this time we were disappointed by several changes:|1. Our room was not clean when we arrived — the floor was dirty, and we had to ask housekeeping to clean it.|2. Some of our favorite activities were canceled. We really missed them.|3. No one informed us that we now need to use the app to request things like towels or room cleaning. This should be explained clearly at check-in.|4. Booking restaurants has become very difficult — you have to wake up early in the morning just to get a reservation.|5. Only two buffet restaurants were open for breakfast, which caused long lines every morning. The third buffet was closed, even though the resort was quite busy.|The most disappointing experience was the Saturday fire show, which used to be one of our highlights.|We arrived an hour early to get seats in the front row.|But there were dining tables placed in front of us for guests who paid for dinner during the show, blocking our view.|Waiters were walking in front of us constantly, serving food, making it hard to enjoy the performance.|There were large rocks in front of the seats that looked like part of the audience area, and about 15 minutes before the show, people sat on them and blocked our view.|We addressed the issue with staff, but nothing was done.|Even worse, a woman dressed in costume — who appeared to be part of the resort staff — brought more guests and seated them directly in front of us, changing what looked like assigned seating.|We were in our proper seats and waited patiently, but the entire experience was disappointing. It felt unfair to regular guests who arrived early and followed the rules.|We still love Sandos Caracol and hope to return in the future — but we truly hope these issues are taken seriously and improved. The resort still has great potential and charm — it just needs better organization and communication.

This resort is a SCAM ! A BIG SCAM!!! They are very unprofessional and unresponsive to any issue. In the restaurants, it was almost always impossible to make the reservation! Basically you just keep eating in the buffet ! You”re assigned a Rep can help you but no guarantees to get a table especially for large parties. A temporary market comes into the resort like twice a week at night. I was trying to have something special and I requested a custom jewelry (necklace) and the guy told me to pay which I did in cash. The vendor (who’s name is Eduardo Guevara) and another representative from the resort (who’s name I don’t remember) me to trust in their word. I did because supposedly all vendors have a license that allows them to sell art inside the resort. He said it would take him 1hr to complete the custom necklace then he would take it to the front concierge desk. He also provided me with his personal WhatsApp number. But he never brought it to the front lobby desk. I texts him and he said he was not able to complete in that hours because he had many orders that night. Then he promised he would work on it over night and bring it to the front desk first thing in the morning before our noon check out time. Again, he did not turn it and. There was nothing left under my name or room number. During my check out I informed the front desk and concierge desk and they did nothing to help me. They kept sending me to a different line. But the manager was not there in site assist us in the urgent matter. The vendor no longer answers our texts or phone calls but the concierge lady told us that it’s true. That all their vendors have a special arrangement with the resort and have to be approved. We have a picture of this thief. Another issue we had was… we purchased tickets to Coco Bongo (a popular theater show in Playa) directly with a resort rep. We were a party of 9 and we paid a lathe fee to get premium tickets that would include a table inside. When we arrived at Coco Bongo the guy at the door told us our tickets did not include a table. SCAM!!!!! Everything was a nightmare! Go somewhere else and enjoy your vacation.

Our stay at Hotel Sandor was a truly great experience. The staff was friendly and helpful throughout our visit. One of the highlights was the opportunity to rent a boat – it allowed us to enjoy a beautiful day on the water. A special thank you goes to Katherine, who assisted us with everything and was incredibly kind and professional. Overall, we felt very welcome and would love to come back again!

What an incredible holidays. There is a huge report I will be writing however very briefly the service my family and myself received was outstanding. A huge and I mean huge amount of gratitude to Sofia and Yeni from the Laguna restaurant very morning and lunchtime we have been greeted with smiles and a welcome and made to feel like a part of a special family. These 2 individuals deserve a special shout out. Our daughter celebrated her 9th birthday whilst away and her favourite drink apple juice is not available at the hotel - the next morning both ladies brought in a special birthday gift for her an apple juice carton this gesture was incredibly thoughtful and made our daughter so happy. Wonderful family oriented hotel with amazing kind staff thank you Claire