Sandos Finisterra

Resort hotel · Cabo San Lucas

Sandos Finisterra

Resort hotel · Cabo San Lucas

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Blvd. Paseo de la Marina S/N, Marina, 23453 Cabo San Lucas, B.C.S., Mexico

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Highlights

Chic beachfront resort with pools, nightclub, spa, tennis, dining  

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Blvd. Paseo de la Marina S/N, Marina, 23453 Cabo San Lucas, B.C.S., Mexico Get directions

sandos.com
@sandosfinisterra

$$

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Blvd. Paseo de la Marina S/N, Marina, 23453 Cabo San Lucas, B.C.S., Mexico Get directions

+52 624 145 6700
sandos.com
@sandosfinisterra

$$

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Last updated

Aug 24, 2025

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19 Best Family-friendly All-inclusive Resorts Around the World

"Just because a property is dubbed family friendly doesn't mean it can't be modern and chic. At Sandos Finisterra, you can kick back in the luxurious spa, put up your feet on your private balcony or terrace, or enjoy a meal at one of the three on-site restaurants. All meals and drinks are included, as is the kids club and live entertainment." - Travel + Leisure Editors

https://www.travelandleisure.com/trip-ideas/family-vacations/best-all-inclusive-family-resorts
View Postcard for Sandos Finisterra

Alexandria Wallin

Google
Gaby at the front desk at Sandos Finisterra was absolutely amazing! From the moment we arrived, she greeted us with the warmest smile and made us feel completely welcome. She went above and beyond to answer our questions, help with our requests, and ensure everything about our stay was perfect. Her kindness, professionalism, and genuine care truly stood out. It’s rare to meet someone who makes such a difference in your trip, but Gaby absolutely did. Thank you, Gaby, for making our experience so special—you’re a true asset to the hotel!

Z4588ZFjustint

Google
We frequently visit Sandos Finisterra due to its excellent staff and amenities. This time was no exception. We brought a large group, and everything went smoothly the entire trip. They accommodated all our requests and responded promptly to our questions and concerns. The staff was warm and welcoming, and the entire group noticed how friendly everyone was. America went above and beyond to ensure we had a great time at the resort, and always treats us like family when we stay at Sandos. Wendy, the event coordinator, ensured that our party went off without a problem and ensured we had a night to remember! The bartenders at the Rocca Bar, Francisco and Brayam, always welcomed our large group and kept our drinks full the entire time!

853alexaf

Google
Sandos Finisterra may be one of the older all-inclusive resorts in Cabo, but it’s still an absolute jewel—charming, unique, and boasting what might be the best location in all of Land’s End.||Nestled right between the Pacific Ocean and the Cabo marina, you're literally steps away from water taxis to Medano Beach, scenic walks along the rugged non-swimmable Pacific shoreline, or a quick stroll into town. It's even located right next to the ultra-luxurious Waldorf Astoria Pedregal—without the price tag.||One of Sandos’ biggest strengths is its affordability. It’s priced in a way that lets guests maximize their vacation budget—enjoying the comfort of an all-inclusive experience while still having the flexibility (and funds) to explore Cabo’s many off-property excursions, dining, and adventures.||The resort layout is dramatic and memorable, with buildings and rooms built into the cliffside, giving it a one-of-a-kind character and unbeatable views. The pool scene is lively and fun, anchored by a giant swim-up bar under a palapa—great people-watching, relaxing vibes, and cocktails.||Dining options are solid, and what you would expect from an all inclusive with some clear standouts. We started each day at Don Diego’s, which serves a fantastic breakfast buffet with panoramic views, and transforms at night into a Mexican dinner spot with traditional favorites. Agave is perfect for casual lunch bites poolside and occasionally opens in the evenings as a steakhouse—well worth checking out.||If there was one miss for us, it was Emiliano’s Italiano—not terrible, just not memorable. But let’s be honest—you’re not in Baja to chase pasta. There’s plenty of delicious local flavor to enjoy elsewhere off the property.||We made great use of the on-site gym, which is well-equipped with everything you need to stay on track. And don’t miss the Cupcake Café, a little gem for your morning coffee, an afternoon treat, or a refreshing iced tea between meals with a view of the marina where you can watch the dolphins down below.||Bottom line: Sandos Finisterra is a laid-back, scenic, and surprisingly convenient resort with real Cabo character. It may not be brand new, but it has soul, views, and location in spades—and its affordability makes it easy to enjoy the best of both the resort and the town. We’ll definitely be back.

paner delbie

Google
This all inclusive resort is located in the heart of Cabo. Walking distance to the marina. But what sets this place apart are the people that works there and tries their best everyday to make their guests vacation unforgettable. We were here a week for a family wedding.I am vegan and at the start of the trip, GABY at the concierge assisted me with my daily meal schedule and made sure to inform the restaurants of my needs and followed up on it. ADI, the hostess at Don Diego’s and Agave, who would go beyond what is expected to accommodate whole families and be able to eat together. The waiters at Don Diego’s Jorge and Georgina, they are siblings. And Leoncio at Agave’s, makes you feel at home with their patience and care. This is to name a few, but most of the staff are really excellent. And I am giving this place 5 stars because of the people who work there and give their all for the guests.

Hope Peace Love Tx

Google
Exceeded our expectations. Arrived for a destination wedding and it was a PERFECT venue for family and friends to gather, meet, and enjoy! There are plenty of pools to choose from, restaurants offer a wide variety of options and the service was exceptional. All the staff were kind, and attentive. The only downside was the location does not have the best ocean access, although the beach is beautiful. The hammocks offer a delightful place to read and relax. Thank you, Sandos Finisterra for your hospitality!

Sk8 Bros

Google
Norma is hands down one of the best servers I’ve ever had the pleasure of meeting. From the moment we sat down poolside, she made us feel welcome, cared for, and completely relaxed. She’s got the perfect mix of warmth, professionalism, and hustle — always on top of our orders with a genuine smile and the kind of energy that makes your day better. Not only did she remember our names and drink preferences, but she also checked in just the right amount, making sure we were never waiting or needing anything. Her attention to detail and upbeat personality took our poolside experience to the next level. If you’re lucky enough to be served by Norma, you’re in great hands. She’s a total gem and a huge asset to this resort. Thank you, Norma, for making our day unforgettable!

gloria godinez

Google
⭐️⭐️⭐️⭐️⭐️ The Best Bingo Night Ever – Hosted by the One and Only Enrique! If you’re looking for a host who brings energy, humor, and unforgettable fun, look no further than Enrique! Last night’s bingo event was hands down the best I’ve ever attended — and it’s all thanks to him. From the moment the first number was called, Enrique had the entire room laughing, cheering, and fully engaged. His charisma is unmatched, and the way he kept the crowd entertained between rounds was pure magic. Whether it was hyping up the suspense of a close card, throwing in hilarious commentary, or celebrating wins with over-the-top flair, Enrique turned a simple game into a full-blown experience. The pacing was perfect, the prizes were exciting, and the whole event had this contagious positive vibe that only a host like Enrique could create. Everyone left with a smile (and some with bingo glory!), already asking when the next one will be.

Jennifer Wiewiorowski

Google
My daughter and I just got home from a 5 night stay… first time in Cabo and first time at a Sandos. We were blown away with the cleanliness , the food , the ENTERTAINMENT! I have a few shout outs for some staff … Javier from the steakhouse restaurant and white party… he is so kind and so sweet 10/10. Sosa , the nighttime bartender for the shows .. he’s excellent! The daytime pool towel lady ( wish I got her name ) … she greeted us everyday with the sweetest smile and was so so friendly ! Our room was amazing , cleaned amazingly everyday , ac worked to perfection! Coffee shop to die for ! We will be back !!!!!
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Iggy R.

Yelp
This was a random pick since I was genuinely looking for something cheaper. It was my wife's birthday, and I had to get the all-inclusive. This place did not disappoint. The activities were great, and the folks who work here were all great hosts. This place is very fortunate to have them. The group can be random. You'll meet people you can click with and others who are snooty or look down on people. We saw a few, but their energy can't faze us because I was blessed to be here to enjoy the spoils of my hard work. The town and marina were a simple walk, and Greta was a great place to see with many activities.
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Danielle W.

Yelp
We went two months ago to the Sandos Finasterra for a family trip to celebrate my parents 50th anniversary It is located in the heart of the Cabo San Lucas marina district The resort is one of the older resorts in the area with history and it's all inclusive Right from arriving we were greeted by friendly staff at check-in As it was my parents wedding anniversary they were able to get a room upgrade and got lots of perks because of the special occasion The on-site wedding coordinator Paulina was super helpful upon arriving and helping us out for organizing my parents vow renewal ceremony and I wanted to give her super kudos for it The ceremony went off without a hitch and it was beautifully done Our first night there we were able to enjoy the White Night party on the beach that evening There was music food and entertainment The resort is kept super clean and staff always said Ola or Buenos Dias to your everywhere you went The pools are nice....we ended up hanging out mostly at the quieter and heated pool near the resort given there were kids in our group The food and drinks are amazing I loved having a daily pina colada or the non-alcoholic version called a pinana The poolside sushi/pizza was a great spot for lunch meals there....we also got chips and guac from Agave...the poolside restaurant The breakfast buffet was so good and there was so much selection Dinner at the restaurants were great....Emilianos was my favourite which is the Italian restaurant ....Tortuga Beach and Don Diego's were also really good....they are the international and Mexican restaurant Agave was my least favourite but the food was okay The Cupcake Cafe which is the coffee/dessert spot was sooooo good and the server there Abel made the best hot drinks ...and yes the name Cupcake Cafe speaks for itself with its selection of cupcakes They had nightly entertainment at the plaza location on the resort, each with different themes They had little vendors that would come and sell different items....my hubby bought me a white opal ring for our anniversary given it was around the same time we went The only downside is that at the beach you cannot swim as it's a red flag beach due to the current It is spacious and great to walk on and you can see several marine wildlife in the waters from whales to dolphins if you keep your eyes peeled This was an amazing experience here for our family and I would so go back to this resort for a vacation
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Amy W.

Yelp
We just came back from a five day trip here for our friend's wedding. It was my husband and I's first time in Cabo much less at a all inclusive resort. Pros- the grounds are very clean. Our room is very clean. Housekeeping is able to clean daily if needed. The staff was all very friendly and informative. I ended up getting my hair and make up done at the resort for my friends wedding and both of the ladies who helped me did a Phenomenal job. I wish I took down their names, but I didn't. The price is also were affordable. The gym was clean and had a good variety of equipment. We tried food at all of the restaurants. One night we even had the buffet at the main Don Diego restaurant. Don Diego's food for dinner is exceptional. The best Mexican food I had in Cabo. The breakfast buffet at Don Diego had a good variety. I love the omelette bar. As well as a Mexican coffee. I like how the hotel provided transportation if needed. Con's- Our room was right above the cupcake café. (The Cupcakes wear meh but the cookies and chocolate ganache is Delicious) And most nights if not every night there is a live performance not that far from it. The performance starts at around seven or eight and can go till midnight. We could hear the performance in our room. The sliding glass door to the balcony is not soundproof. Most nights it didn't matter, but the first night I had a headache, so it was pretty annoying. Mixed reviews for my friends on this, but, I feel like they're alcohol is not very strong. I drink way more in this trip than I ever drink at home and I never felt drunk or buzzed. But, many of my friends did get drunk after the wedding night. So, who knows. I was slightly disappointed with the lack of drink options, especially the non-alcoholic options. also, nowhere seems to have a drink menu. Which just seems odd to me. Overall I would recommend this resort but more for the 21plus crowd.
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Rob W.

Yelp
We went recently to Sandos Finesterra for seven days We were a party of 11 celebrating a vow renewal for my in-laws 50th anniversary We booked through Air Canada Vacations The hotel is located in the heart of Cabo San Lucas by the marina It is one of the older resorts in the area It is a five star resort We arrived on a Wednesday We arrived right on time in the afternoon for check-in The staff easily checked us in with no issues Everybody got their rooms near each other with the exception of my in-laws whom had a room upgrade for their anniversary The resort has four restaurants Emiliano's is the Italian restaurant Don Diego's is the Mexican restaurant and in the morning, they have a breakfast buffet Agave is near the pools and they are the grill They are open at lunch and serve lunchtime food....burgers, wraps, chips and guac, quesadillas, etc. Finally Tortuga Beach is an international restaurant by the beach They have during the day poolside wood fire pizza and sushi. The food on the resort overall was really good Tortuga Beach was my favorite followed by Emiliano's, Don Diego and then Agave The sushi and pizza were phenomenal The sushi was fresh and tasted good The best spot we enjoyed was The Cupcake Cafe They had of course....cupcakes but it also served hot drinks there....it was our favourite place to hang out for the evening...a special shout out to Abel for making our coffees.... The room was clean We had the junior suite It had a king and queen bed in it We got ocean view ....which had a great look of the pools, beach and ocean It was a cool view as we were able to send whales and dolphins from that view The beach is red flagged That means that unfortunately you cannot swim in the ocean, which meant that the beach was a majority of the time empty The pools closer to the hotel are heated The one closer to the beach is unfortunately not, which proved to be much more on the colder side There are several bars throughout the resort The best one is the Whale Watchers bar which is situated high up.....and is a great place to view the whales while enjoying a drink The staff throughout the resort are super friendly there They would always say Buenos Dias or Buenos Noches or Ola when you see them As far as them organizing the vow renewal that they organized for my in-laws anniversary, ...it was absolutely AMAZING!!!! They did such a great job and a shout out to Paulina....who helped organize this with my wife and sister in-law's in making this a perfect ceremony The resorts entertainment was great When we arrived it was a White Night party where everyone wore white They had a buffet dinner on the beach to which the food was great We were also there for Super Bowl and the party that they had was superb The food there was awesome having everything from bbq chicken, steak, and sausages to tacos, nachos, fries and corn dogs We saw the Latin, Vegas and Mexico shows at the plaza which were quite enjoyable My only negatives.... The service at Emiliano's needs to be a bit better The first night we went there....the server completely forgot my order ...everybody got their food except myself The second time we went....it was a bit slow Agave....the food was okay but not impressive....we saw online a kids menu for that place but when we went there, we were told that there was no kids menu The restaurants had very limited kids menu options for dinner overall....the only location that had one was Emiliano's The rooms also needed some slight repair improvements with regards to the bathtub and the balcony door was a bit stiff Overall this was a great vacation and a great resort I would definitely go again here for a vacay
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Lonnie N.

Yelp
We came to Cabo for a navy reunion and stayed here a week. The grounds are beautiful and well kept. We were in a junior suite and I thought the beds were so comfortable. A little outdated in the bathroom but still nice. Loved the adult pool with the swim up bar. Restaurants were great but small portions for Americans that like to eat.
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Debera R.

Yelp
We had the privilege of staying at the Sandos Finisterra resort at the beginning of June 2024. We celebrated our 50th anniversary. The room was a little rundown, but the staff was amazing. And the food was incredible. We had a view from our room of the ocean, which is incredible with the beautiful big waves. The first night was the white night that was a fun experience. The dancers were great and the fire dancing with lots of fun. Every morning we would go to breakfast at Emiliano's. It was absolutely our favorite breakfast. Asincion was are amazing Cook. Georgina and Yazmin we're absolutely our favorite servers. They even made us a special dessert our last day. Their customer service goes beyond, and the joy they would bring to us with their beautiful smiles. Every morning was so precious. We never decided to go visit any other other restaurants there was no need. Tell them we said hi if you go and visit them. Magda, sat at the front desk. I would love to walk through the lobby and see her beautiful face. She was always friendly and willing to help in anyway possible. She even began teaching me Spanish. It would be fun to use my words with her in the mornings. She became a great friend. If you want to meet incredibly friendly workers, enjoy the humongous waves, and incredible food. And the beauty that surrounds this resort, This is where you should go. We would highly recommend Finisterra to anyone.
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Magda M.

Yelp
We visited the week after US Thanksgiving - I speculate some of my review is situational for that reason... Location 5 out of 5: so close to Marina and anything else you may want to do in Cabo SL. Beach/views 5 out of 5: sooo pretty, so clean. I could sit there all day. Service 4.5 out of 5: everyone is so friendly. Enrique at the pool is so fun! We had some hitches one night at dinner (waited 45 mins and still no one took our order so I went up and told them) and with check out. Food 3.5 out of 5: it was fine but nothing was memorable or excellent. Drinks 2 out of 5: the only drink that was reasonable enough to drink was a dirty monkey. The margs, pina coladas, etc were just loaded with sugar and other weird ingredients. I'd stick with the Mexican beer and wine.
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Dan M.

Yelp
Overall beautiful place and grounds and it's right on the marina. We paid a little extra and were in the elite area that has been renovated. So the rooms were great with a jacuzzi tub as well. The food and drink were ok, pretty much expected from an all inclusive. One thing we didn't like is when you check in they really push the vacation club membership with a free taxi to the airport if you sit through a presentation. So that is the first thing when you arrive and experience. We didn't want it, and I wish they would just ask and be ok with a "no thank you" and let you get to your room. Once you get past that, great time. But overall, beautiful grounds, staff, beach.
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Brett V.

Yelp
Pretty nice all inclusive resort with a decent variety of restaurants. Some pretty fun activities down by the pool daily. The White party was fun. Overall my family had a blast and are adding this to the list of places we want to make our way back to.

Kassandra N.

Yelp
The rest of the reviews on here sum up the ambiance, food, etc. I am leaving a 5 star review strictly for Apolo. My family and I had the pleasure to be served by Apolo at the pool bar the first day of our trip. He made a lasting impression to say the least. He never once made us feel like a burden, and was so patient, friendly, and lively throughout his whole shift. Each day we asked for him and even followed him to another bar he was at. May every guest at this resort have the pleasure to be served by Apolo.
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Muey S.

Yelp
My best friend and I did an all-inclusive - We stayed for about 6 days. We enjoyed our time here. We tried all the restaurants they had on site. Everyone was so nice and welcoming. The one plus is the cafe with all the desserts and coffee. So delicious! We also got a chance to the do spa, which was really nice and amazing. This Hotel is located really close to downtown. Literally right across the marina. Overall, I would stay here again.
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Lisa W.

Yelp
I love Sandos! I had my bachelorette here and my wedding here. Sandos truly is a good all inclusive for the price. We stayed here a week. Wedding: they have great wedding package, that is super affordable and it's a good value. For the most part, everything was pretty smooth. There were hiccups such as them failing to properly set up and host our welcome cocktail event, which we did get a refund on, and they did try to make it up their oversight by giving us some champagne. So they are about customer service. Our wedding coordinator was friendly, I wish she wasn't so swamped with 2 other weddings. For service and food: I feel like their food got better! -Don Diego: breakfast buffet, unfortunately not open for dinner anymore, it turns into a Mexican cuisine, which was pretty good. Those churros and tacos were amazing! -Emiliano's (Italian): breakfast for Royal elite, great! For dinner- Italian food, delicious. -Tortuga: Great lunch for Royal Elite, their salmon is off the hook! Crispy skin, cooked to perfection. Dinner menu pretty good too. -Agave: Dinner was steak night, least favorite, slow service, busy, food came out so slow, over 1 hour -Pizzeria: pizza and sushi. Sushi was not bad, good pool food -Cupcake lounge: favorite! They have chai lattes. -Room service: the chicken nuggets were the winner. Lol. Multiple bars: our favorite was whale watcher, forgot the bartenders name but he was there all the time. He was great! Andre from Tortuga and Emiliano's was also great. He served us most of the time we were there.
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Noel M.

Yelp
Sandos Finisterra in Cabo - where do I even begin? We rolled up for our anniversary bash during Christmas, and indeed, it was LIT. Our room had a front-row seat to the marina vibes, like waking up to the ultimate view every day. The pools were right next to the beach, so we basically had a VIP pass to oceanfront chillin'. The Kiddo was Living her best life - pool shenanigans and café hangs, she was on cloud nine. The boat trips to El Arco was Pure fire cruising from the marina with epic views. SPA time was an amazing experience leaving us feeling reborn. The cuisines were a Buffet heaven with unlimited poolside drinks. I'd be honest to rate the food a 3/5 for the most part. Drinks the same. They do have visitor tiers, with the Black being the top, and has added privileges including a 24x7 bar and italian food access for breakfast and lunch. other spots like Don Diego Buffet and the other bars are open to all at all times. They do have restrictions on some pools based on membership tier, kids vs adults etc. Nightly shows from Christmas to New Year? They brought the party every single night. On one of the nights, the resort celebrated its founders day and had a beach dinner with a white dress code - felt like a scene from a rom-com, but with way better food. The staff were very friendly and went from being cool strangers to feeling like fam. While we did shed a few tears during our departure, but were Ecstatic and generously tipped everyone along the way. Sandos Finisterra, you're not just a resort, you're a mood, a vibe, a whole experience. We'll be back for sure.
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M S.

Yelp
We just had breakfast at Don Diego's and Eva was the sweetest. I love her charismatic, attentive ways. We will definitely be back to the same all inclusive resort. Sandos exceeded our expectations in Mexico.
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Jennifer R.

Yelp
They double charged for one of our rooms and we are still waiting for a credit, 8 days later. Rooms are gross! Very old and dirty! Black mold in the shower!! Smoke alarms have gone off and loud AC that keep us up at night and wake us up early in the morning. Fitness center, floors have holes in them!!! Very disappointed!!! There are so many better options!
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Jeffrey G.

Yelp
We visited here with eight other friends to celebrate a milestone birthday. The check-in went very smoothly, and our room was very spacious and very clean with a great view of the beach. Although one of our friends had roaches in their room, and it took three days for the resort to move them to another room. They had roaches showing up each day, and for three days to do anything is way too long. We had great meals each day, and the nightly entertainment was pretty good. For an all-inclusive it wasn't too bad, but they should have bell boys pick up luggage on departure, was saw several family with kids and elderly people trying to lug their luggage back down to the lobby area. Also, the resort should consider adding a courtesy shuttle van for very local travel. That entrance incline is very ruff for older people or people with injuries. Overall, it was a fantastic visit, and everyone in our group had a great time.

David T.

Yelp
Thanks to Arturo at the Don Diego for amazing service once again. We appreciate the wonderful service each morning. And to Fedo at the Tortuga. Thanks for all the wonderful drinks. We appreciate the wonderful attention to detail. We can't wait to see you both next year!
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Annie N.

Yelp
My partner and I stayed here for 6 nights for the all-inclusive and had an overall good experience. I would recommend 4-5 nights at the resort since you can mostly do and see everything by the 4th day staying here. The hotel rooms and lobby itself were a bit outdated but the resort pools and restaurants were pretty nice. Highlights: - Overall food was 4/5 rating, there were solid items on the menu at Don Diego, Agave restaurant, Emiliano Italian, and the cupcake cafe. The coffee & Frappuccinos at the cupcake cafe were excellent, I went there every morning for coffee. They have a brick oven pizza at the pool where they make pizzas and also sushi on certain days. The pizza was really good! One of the downsides was that the two times we ordered room service (once for breakfast and the other for late night) both times took 2 hours for the food to arrive. - Bars/drinks were 3.5 rating. Since it was all-inclusive, the drinks aren't strong but you can ask for a double or get shots as well. The swim up bar at the adult pool was where we hung out the most. - Wednesday beach bbq - they host a white themed beach bbq on Wednesdays and had a fire show. This was fun and we really enjoyed having dinner on the beach. - Activities & entertainment - my favorite activity was the guacamole class and the nightly shows they put on were great. - Great resort location. Resort is on the beach, although the water is too rough to swim in. One side is the beach and the other side is the marina. We walked into town a couple of times or took very short ubers to the popular spots nearby. The staff all around the resort were friendly and very hardworking. We chose this spot since it was one of the best values for an all-inclusive resort, but if you're looking for a more modern place, then I'd recommend looking at other resort options nearby. However if you don't care too much about how nice the room is, Sandos is a pretty great all-inclusive resort.
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Tari O.

Yelp
This is a tough review. I wasn't sure if I should rate it a 3 or 4. As far as all inclusive a go, you'll find a pool, drinks, food, and room service easy to access. As far as Cabo goes, it's located very close to the marina, Ubers are a cheap ride anywhere in town, and it has great views. From an amenities standpoint there wasn't a ton. The gym was fine but nothing to write home about, the restaurants were so so(though a few good items at each spot), and the sales pitches for time shares or excursions were old. We had a great time overall but I think 3 days is more than enough.
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Verona G.

Yelp
Attended family wedding second weekend of October PROS Staff members generally are friendly and obliging, pool areas are clean with several available, beach amenities minimal, yet comfortable CONS Food is less than mediocre and quite bland (except for the Tortuga Restaurant for time share owners only). Breakfast buffet hot food was lukewarm with variety quite skimpy. As a non-alcohol drinker, beverage choices were slim to none. Cupcake Cafe products were stale or tasteless, as were several baked goods in other restaurants. The facility was rundown with broken light switches, drain covers missing or broken, no lighting in 1/2 of my room. Maid service was DESPICABLE- no replenishment of coffee cups or drinking cups. Maid searched through clothes moving them unnecessarily around. ASKED FOR WATER CONTAINER REPLENISHMENT WHICH NEVER CAME, even after staff promised. MAID MOVED PRESCRIPTION EYE DROPS FROM NIGHT STAND TO UNDER BED! ( without sweeping dust bunnies under bed) Generally I would not recommend frequenting this resort at all. Be aware that your monies worth does NOT measure up to what is offered here.
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Josie W.

Yelp
We stayed at Sandos because of a wedding over MDW. At first, upon arriving, the front of the hotel is beautiful and partly built into the side of a rocky cliff. Then get to the lobby, and it just appears sad. We thankfully didn't have to wait for our room for very long, which was good because sometimes it can take a while. We stayed in the Marina facing rooms, however it was probably one of the worst rooms I've stayed in an all inclusive. You have to take multiple elevators to get there and walk down 3 flights of stairs. Furniture is super outdated but it appears like that in almost every room at the resort. I heard it's one of the oldest hotels in Cabo, which it appears that way. They really need to remodel the rooms. All inclusive food is always pretty average which comes with the territory but this is probably top 2 of the worse resort food I have ever ate. The food is basically inedible. At breakfast they have pork/chicken with bones...only one breakfast place to eat at every morning and they serve basically the same foods everyday. Birds flying all over the place as well. Only 2 lunch places to choose from and the food is all fried. For dinner, 3 restaurants but only open on random days and closed on others. Food is also basically all fried and the Italian restaurant food is inedible! The Cupcake coffee place was the only thing keeping us alive. Service is also slow but that is also typical of all inclusive resorts. Going back to our room, it was on the second night that our toilet started to not flush. We called maintenance and the guy was not able to plunge it properly. Called two more guys to help him and over 2 hours later it finally worked again. My sink was also backed up and I couldn't use it the whole trip. The resort has terrible plumbing probably because of how old it is and some areas have a faint sewer smell. I wish they would have offered to move our room since we were in there the whole time while they were fixing our toilet and it smelled. At the adults only pool they only have one server and it was a mad rush to get food and drinks which took forever. The server was working her a** off though! Drinks were okay but their frozen drinks like pina colada and Miami vice were delicious. We ordered room service a total of 5 times. Only came to our room 2/5 times and we stayed up for hours waiting for our food. Called the operator for assistance and always told us it was on the way - it was not! The wedding venue was beautiful right on the beach for the ceremony, then to a rooftop with string lights for the reception. The wedding dinner was surf and turf which was much better than the regular resort food. We did really enjoy the spa. There are actual rock in the locker rooms which adds to the relaxing ambiance. Had a facial and a massage which were priced well and service was amazing! This is the 2nd Sandos resort in Mexico I have stayed and I will not be returning to another Sandos, frankly ever.
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Marion H.

Yelp
Sooo Sandos Finisterra was an enjoyable experience from beginning to end. We did not want to go home and I will be back to stay! The staff were per-usual when I travel to Mexico, all friendly and very helpful. I know picking a resort to stay at can be very overwhelming to newbies and sometimes us veterans so I will get right to the reviewing. Room = Very clean. I typically get the ocean view at resorts but I tried something different. We had a king bed marina view. We enjoyed looking out at the marina and the city at night. If you sit on the balcony (which was very small) you get to hear all the concerts, music, and fireworks. Once you close the balcony you cannot really hear the outside so no worries on getting sleep. The room had a nice size shower and the water was always hot! They did not have liquor in the rooms, I guess due to COVID but they had beers/sodas and 24hr room service. Overall, we were only in the room to sleep and were out most of the day lol so it met our expectations. Food = So so good. Our favorites based on the occasion: - Breakfast = Cupcake Café, their breakfast sandwiches were yummy paired with their coffee. We ate outside on the deck with the beautiful marina view. - Lunch = Agave Restaurant OR Pizzeria, their burgers hit the spot and the pizza was soo cheesy and soft to eat by the pool. - Dinner = Tortuga Beach, Shrimp gyoza / Oriental style Sea Bass / Ribeye with garlic butter / Sea and Land skewer (my favorite) Spa = The spa was so beautiful, built into the mountain with such a relaxing vibe. We did 80min Hot Stone massages that made us feel like new people and at peace. I truly recommend you try the spa and unwind before heading out for your day. Service = Like I said everyone was wonderful. I tend to interact with so many people so there are too many to mention. The front desk was always helpful with my questions and breaking my larger bills. Jorge was very helpful in the travel and activities center. We did whale watching that included drinks and food which was a GREAT time. The whales were wonderful to see up close but not too close lol. We did the camel rides as well that included food and tequila tasting. The only thing I will mention about the camel ride, we could not bring our phones to take pictures and the ones taken by the team were not good. However, we still very much enjoyed ourselves and are glad we did the ride. The activity staff were fun by the pool and the shows at night were fun. Again, so many people at the resort made our stay wonderful and I truly appreciate their care and attention. Location = We were able to walk the marina and downtown easily without any problems. A lot of beaches are not swimmable in Cabo so our beach was very empty which was awesome. The beach next to the marina where you can swim had many locals selling items which is understandable but after a while can become too much. So, the resort beach was nice to get away and soak up the sun in peace. If you are looking to be close to the party scene then this resort is not the right spot as you must walk (10min) or taxi downtown. I fully recommend this resort and hope you enjoy your stay!
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Jen B.

Yelp
The beds in the junior suites are horrible! Unless you like sleeping on a hard board, then these beds will keep you up all night. I got better sleep out on the pool deck chairs. I've never had hip and back pain from a mattress. This is my first all inclusive resort, and I don't recommend this particular resort if you are here for an extended period of time, one... the beds are horrible and I dread the remaining nights I have left. And two, the service at the restaurants are below any standards. I feel the staff sees what color wrist band you have (if it's blue they immediately drop down a tier on how they treat you), and adjust their service. They are friendly with the good mornings and good nights, but if you aren't throwing them tips on top of tips they give you bare minimum. Emiliano's - the Italian restaurant has very slow service. We had to wait 45 minutes for a table (tables are still set up covid style, spread out and not that many), and then it took them 30 minutes to bring us our appetizer and another 45 minutes for our next course, we got dessert to go in hopes it would speed up the process, it didn't. They also didn't give us any utensils to eat it, so it's sitting in our room fridge... to be tossed. Whale Watchers bar isn't much, the bartender again checks wrist band to see how to treat you, and walks away leaving you confused. When asking for a drink, they can only make margaritas, or your classic vodka soda. The pools are dirty, especially the adult pool with the swim-up bar. There were bugs throughout and mystery debris piling on the edges. I do not recommend fully submerging your body/face. The bartenders seem annoyed when you ask for a drink, even if you tip. Again, if it's not a premade margarita request or premade sugary frozen beverage, they seem put off by your request. Or if you ask questions to understand the choices they seem annoyed. It's just a major buzz kill to try and have a good time and they seem annoyed you're there. I heard so many good things about all inclusive resorts and this place makes me never want to do one again. It is definitely a resort for the older crowd. It's not rowdy or exciting and comes off as a ghost town. The people hired to entertain even seem bored, as it's like pulling teeth to get anyone to participate in the shenanigans they try to set up for us. When you check in they immediately try to get you to sign up for a tour - meaning, you eat breakfast with someone trying to sell you a timeshare/membership. Even if you let them know you are tired from traveling, they continue pressing the subject by offering "price cuts" on spa services, golf or boat rides. You just need to give up 3-4 hours of your vacation for a sales pitch and a disgruntled staff member if you decide not to purchase the package. Black wrist band is the only way to go to get the 5 star service this resort claims to have. We have blue, which is still a pretty penny I feel, but the lowest tier - it goes blue, gold, then black.
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Lucy Y.

Yelp
Located about an hour's taxi ride from the airport, this is a solid choice for an all inclusive resort. The food is overall pretty good, the property is VERY clean, & for the most part service is gracious. The pools are lovely (there is an adults-only pool), the many jacuzzis are heated perfectly, and the shaded lounge chaises on the beach where servers will bring you snacks & drinks are so vacation-y feeling. (Just like all the beaches on this side of Cabo, the ocean is too rough to go in.) Since I don't drink alcohol, the availability of free flowing alcohol doesn't factor into my personal list of positives. If you do drink, you will appreciate the swim up bar, the servers that bring you drinks on the beach, and the multitude of drinking opportunities & bar areas that serve all day long. My top reason for coming back here is that I got to see BABY SEA TURTLES released! Strangely, the concierge was of *zero* help in learning about this opportunity, & the property didn't offer a paid turtle release experience like other hotels do. So it was entirely a fluke & due to our curiosity & lots of questions of the lifeguard & servers that we determined that anything turtle related was going on. There is a fenced-in area on the edge of the beach where hotel-contracted biologists have placed sea turtle eggs in separate nests, so they can develop in a protected area. They find the eggs on the beach in the mornings by spotting & following the turtle tracks left by the mamas when they come up the beach to spawn. The biologists note the spawn date, estimate the gestation period & label each clutch w/that info plus the species & approximate hatch date so they know when to check on them. In the wild, only about 1 in 1,000 turtles survive - so these biologists are doing a great service to combat future extinction. Hatchlings can take 3-7 days to dig themselves out of where the eggs are buried, so many die of dehydration or get eaten during their journey to the ocean. So the biologists dig them up after they hatch (using gloved hands) and bring the adorable babies close enough to the water to point them in the direction - but far enough away so that they have to still journey down the sand & into the ocean themselves. Even with the biologists' assistance, the babies really struggle - walking down the sand, getting flipped over by waves, half buried in wet sand, getting turned around, and sadly sometimes birds can even pick them off before they reach the water. It took the babies 40+ minutes to all get into the water! Their struggle IS real - but important for them to experience because they must learn to deal with the challenges. More importantly - this journey down the beach to the water will enable them to remember where they were born, so one day in the future they can return to the same beach to lay their own eggs. !!! It is more natural & safer for the turtles to be released at night, so the biologists randomly do large (like 100!) baby releases in the middle of the night. They only hold back a few for tourists to be able to see them in the mornings. I timed my mornings so that I could witness turtle releases 3 days in a row, & I learned a little more each time. One morning I saw the biologists return from gathering 81 newly spawned eggs and relocate them to within the fenced-in area. Amazinggggg!! Experiencing the egg relocation & turtle releases were the highlights of my trip. I learned so much about sea turtle behavior by asking the biologists questions. They were so patient, & so so sweet with the eggs & babies! They were also gentle yet quick to reprimand guests who tried to TOUCH the babies - aghhh, please DON'T BE THAT HUMAN. What a dream job these biologists have - to do this all day, every day. Also very cool was that we could see whales from our ocean view room's balcony, plus boats, the beach, the protected turtle nest enclosure, and all the pools. The other side of the property was a marina view - where you can see lots of huge yachts, boat activity, and the working dolphins at Cabo Adventures right across the street. (If you stand for animal rights, I recommend *not* choosing a marina view room for this reason.) The marina area is just across the street, so activities, scuba diving (Dive Cabo!), restaurants, shops, fish pedicures, and pharmacies are very easy to access. You can also see & hear the sea lions as they beg the incoming boats for fish! Because I can witness the turtle releases, I would definitely come back to stay here again. The biologists said that the turtles spawn all year round in this area! A random weirdness was that our private taxi to the resort cost $85usd but a similar private taxi back to the airport when we left cost $110usd. Shuttles cost considerably less as you are sharing with others, but it also takes a little longer because of their multiple pickups.
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Jessalyn P.

Yelp
Sandos Finisterra in Cabo San Lucas is a stunning all-inclusive resort overlooking the sparkling Pacific Ocean. The resort caters to couples and families alike. With 4 different swimming pools and hot tubs, full gym, spa, nightlife, and a full calendar of daily activities - -there is something for everyone! Including a swim-up bar playing the latest music with a host to hype up the crowd for the adults, an interactive kid's club to keep the little ones entertained, and a direct beach access. For those looking to experience Cabo away from the resort, it's a short walk from downtown and the Marina where you can book your boat tour and many other activities. I recommend the boat tour to the famous Arch and you can opt to stay back and enjoy a swim at Lover's Beach. The boat will return for you after a few hours. The international cuisine offers something for everyone to enjoy across its 5 onsite restaurants and through its 24-hour room service - -you can eat and drink to your heart's content. BREAKFAST: -Don Diego- International breakfast buffet with a panoramic clifftop view. It also serves dinner with different themes each night of the week such as BBQ, Mexican, Asian, Brazilian and other cuisines. -Cupcake Cafe- Indulge on coffee and desserts that's available throughout the day with a panoramic view of the Marina. LUNCH: -Agave- A poolside snack bar offering your American classics by day and a steakhouse by night. -Pizzeria- Enjoy a personal pizza poolside. DINNER: -Tortuga Beach- A beachside venue that is perfect for a romantic dinner or fancy night out. Some of their top offers are their steak and seafood dishes. Pro tip: Make dinner rez closer to 8pm for a sunset view. -Emiliano's- For their Italian classics and desserts. BARS/NIGHTLIFE: There are several bars throughout the entire place with the Swim Up Bar, Whale Watchers Bar and Bar Finisterra being the top spots. If you're looking for a night of drinking and dancing, The Stones Club got you covered. Drinks/cocktails are unlimited but they were slightly watered down which is to be expected given it's at an all-inclusive spot. Don't forget to treat yourself at their boutique spa for a luxurious massage as well as a mani and pedi. Pro tip: Plan to arrive by Wednesday to experience the "White Party" on the beach where all guests are dressed in an all-white attire including the staff. A delicious dinner buffet and a show are included. Check out their calendar for daily activities. If you are looking to escape from the hustle and bustle of daily life and dreaming of a vacation at an all-inclusive resort with cool ocean breezes, warm and friendly staff, and incredible ocean views give Sandos Finisterra a try.
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Katherine M.

Yelp
Well I got food poisoning here from the agave restaurant, it was the sea bass! Been to Mexico 6 times and this is a first for me. Have been eating basically bland since. Don't feel like I'm missing out on much anyhow cuz the food in general is bland. I only liked tortuga restaurant where I got the shrimp and filet mignon skewers. I asked for a late check out to accommodate the fact that I was stuck in my room throwing up all day for one of the days, they said they cannot accommodate it. Since it's off season the hotel is maybe 15 percent full so I'm really not sure what the problem is. Most of the restaurants are outside without air conditioning, so if it's 91 degrees like it was the week I was here, good luck to you. There's not much shade at the pool and though everyone raves about how amazing the staff was, I did not find that to be the case. The only best thing about this hotel is it's proximity to cannary beach which is a lovely beach where locals go approx 9 min walk from hotel. Will I ever come here again? Absolutely not.
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Allen S.

Yelp
4th consecutive year visiting Sandos Finisterra for our two week vacation. This resort is our family in Mexico.
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Anna F.

Yelp
Absolutely loved my stay here. The staff is so friendly and attentive! Anything I needed or wanted, the staff was readily available to provide or get an answer for me. Their all-inclusive is the best! There are so many food options, including vegetarian and vegan. They have multiple pools and activities like Tequila Tasting, Casino Night and Aquacise (water aerobics). The room itself was gorgeous and beachfront! Although we can't swim in the water, there are nearby beaches that are accessible. There's even a nearby hike you can do! There's an awesome downtown area with places to shop and eat. So many water activities! I felt safe here and highly recommend staying here. It was amazing!
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Jasmine G.

Yelp
I planned my best friend's bachelorette in Cabo, and I chose Sandos Finisterra as our accommodation because the price for the all-inclusive package for 8 people was pretty decent. We booked 3 adjacent Junior Suites (each room can fit up to 3 adults) with the ocean & pool view from our balconies. The suites were spacious but definitely could use some updating. We were greeted with champagne upon arriving at the hotel lobby. Main amenities: spa with sauna, pool with bar, its own access to the beach, restaurants of different cuisines, a buffet restaurant, various bars, gym, night shows, and a resort "nightclub." Drinks/cocktails: they were pretty watered down. I guess that's to be expected since it's all inclusive and the drinks are "unlimited" Food: all meals and snacks are included in the all-inclusive package. We tried all the restaurants at the resort including: Tortuga Beach (gourmet bistro), Emiliano's (Italian), Agave (international cuisine), Don Diego (international cuisine, Mexican for dinner), La Palapa Bar (pool bar), the pizzeria bar, and the cupcake cafe (breakfast - cupcakes, sandwiches, coffee/tea). Our favorite as a group was Tortuga Beach because 1) we were dining just steps away from the beach 2) the food tasted the best here and 3) service was excellent here, compared to the others. We enjoyed the Mexican food for dinner at Don Diego, too. The Italian food at Emiliano's was very disappointing (I even found & almost ate a small piece of toothpick that was in my ravioli entree), and service was slow. The pizzeria, Agave, and La Palapa were convenient for quick snacks if you're chilling by the pool. I loved the cupcake cafe for an easy breakfast in the morning to grab a coffee and pastries. Activities: We also booked massages (extra charge) at the on-site spa called "Spa Del Mar." Absolutely loved my massage!! They also offer daily night shows that you can attend free of charge. The 90s event was entertaining. Access to the beach just to walk around and take photos was a nice perk. We played volleyball in the pool. Location: walking distance (5 mins) to the marina if you're planning on going on a boat tour like we did. Short Uber/taxi ride to downtown. TLDR: not the nicest resort but I think the all-inclusive package was still a good value for the price we paid. Drinks were okay. Food was best at Tortuga Beach & Don Diego, if you had to pick a few to go to. Plenty of activities on-site and location was convenient.
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Liza C.

Yelp
Where to start... We absolutely loved this resort and all the staff. Our room was a junior suite ocean view and the view was amazing! The room was huge, simple but nice. Convenient water dispenser inside. There's also a mini fridge in the room stocked with different beers, sodas and even Mexican chocolate. We weren't really sure what to expect going with c-19 going on but it was probably better than it would have been. We got to enjoy the whole resort without a crowd. They are only booking up to 40% capacity so the resort was not filled with people, great for social distancing and the service was great. They did their part with hand sanitizer everywhere, taking temps, along with a bunch of other things to keep things sanitary. Despite the cut in people they could allow to stay they didn't disappoint with shows, games and activities. They had stuff going on all day everyday. They have a few different places to eat and then if it's too late there's always room service. My kids loved the cupcake cafe. Nelson was always delightful and knew my kids order. Our whole experience there was amazing from the resort, the food, drinks and staff. A few of the staff members who took care of us consistently were Norma- pool side, Adrian- restaurant manager, Fernando-waiter, Valeria- restaurant host, Nikki- hotel manager, Israel- part of the activity crew went out if his way for things not even in his department but the rest were all amazing as well. Always smiling, always went out of their way to find whatever it was you asked for. Well worth the money, great location- close to the marina. I definitely will be coming back. The best part is they are not pushy about their time share. They ask if you want to do it and when we said no they didn't keep pestering.

Lena T.

Yelp
Resort isn't like other hotels. Not many choices for food, and the ones they have are not that great. Not many activities like other hotels. Not coming back.
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Michelle D.

Yelp
I had a great time at this resort. I ended up going alone; my friend had to cancel. Upon arrival I felt safe and the staff was welcoming. *I ended up meeting another solo traveller and we had a great time.* My room at first had an issue - it was a Casita but it did not have a balcony. They fixed the issue the next day. I had my casita overlooking the bay with my balcony and seating. Warning: You are lured upon arrival for a timeshare like presentation but you can decline. I went for it because it seemed a bit different than the traditional timeshare sales and the worst case I got decent compensation for my time - you get to choose. If I were ready to make a purchase of that kind I would say theirs made more sense than most. The spa was great, I had a massage by Diego. The fitness room was well equipped for a vacation say and Fernando - the personal trainer was EXCELLENT! There is a VIP pool with a great bartender named Ishmael and the next best bartender is in the lobby bar - Wendy. Food wise it was average, not bad but not excellent. Par for an all inclusive. The buffet breakfast was always good and I can't say enough about the severs. Fielmon (probably misspelled) was a joy each day. The location is perfect if you want to be in town without being IN town. Across the road is the boardwalk and the bay. You can walk right into the heart of the city but behind the resort is a beach and a view of the ocean or bay. And it's very safe; you are checked out and in each time. Even the transportation vehicles have to go through security.
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INDY J.

Yelp
What can I say? It was everything I could wish for! Best birthday I ever had. From the amazing staff to the pools amd constant attention from staff. It was the best birthday ever! Short walk from my room to the beach and Marina. Even came back to my room for a Bday cake sitting on the coffee table. My mini bar was stocked daily also! I also appreciated that the staff and management were always working to keep the entire property clean and updated. Loved the activities and shows they put on also. Such a quality experience for my first time in Cabo. Thank you again to the amazing staff from the second I walked into the door!

Grace M.

Yelp
My brother got married here... and to say this was a heartbreaking experience is an understatement. THEY CLAIM TO BE ALL INCLUSIVE BUT ARE BARELY SEMI-INCLUSIVE Rooms were booked and paid for in advance but everyone was given the wrong rooms upon arrival. Some paid for better rooms and didn't get them, my cousin and I paid for a room with 2 beds, we got 1 bed. We switched rooms twice. Some family and friends switched THREE times and others couldn't get into their room for FOUR hours after 24 hours of travel from France. My cousin was promised a freezer in her room for breast milk... there are no freezers on the property for rooms. they just lie until you get there. And then their water jug malfunctioned and flooded her bag / room. The pools were FREEZING. Not heated, and ONE hot tub worked. It was used by so many people it was gross. That's right... one, out of 5-7... see video for evidence. The children's pool was closed because they decided to chemically treat it, so they made the kids swim in the coldest farthest pool... punishing parents. Lovely of the resort. None of those hot tubs worked. They came at 7am to clean your room and if you weren't up they wouldn't have it cleaned until late in the afternoon (whatever). As for THE WEDDING. Starters / apps were all cold. We told the waiters and they shrugged. The cake was terrible. The DJ could not mix music to save his life, BUT did handle requests which was great. The BBQ class on the beach was awesome but a one time thing their best thing. Staff was terrible. Not the hard workers, specifically ROMO, or RAMO, whatever his name was. He kept "demanding" respect, like saying "you must respect me" when we showed any frustration for spending THOUSANDS and being told kids can't go to one pool, cops would be called on us (at a RESORT - if we didn't move kids to another pool - we refused - no his threat wasn't legit). The restaurants CLOSE AT WILL. You're sold on all these restaurant options on the resort location and THEY CLOSED THEM because "capacity was too low", so screw the people who paid thousands there, at that moment. When pitching the time share, everyone got the same offer from our group of 50, everyone was lied to about this discount and that discount, and to add insult to injury THE BRIDE was told she got a VERY special offer because she was a nurse (and a HERO because of COVID).... It was the same offer as us all. I travel a lot, I bring hundreds for tipping money, and have never left with any money still in my pocket. I didn't tip 25% of what I brought, the service was that bad. DONT WASTE YOUR TIME, MONEY, OR SANITY. I'll be writing reviews every so often for this place now... it was THAT bad. I'm STILL AT THE RESORT. I see "David" the owner likes to comment that he will make amends. Well we have asked many times for money returned or some extra services and the answer was no. If your workers can't help us today, what can you do when we are no longer here? Looking forward to your response.

Tish T.

Yelp
Let's start with the good. I went for my sons wedding. The wedding was beautiful. the staff who handled it were good. The scenery was amazing. The resort rooms were clean (mostly). Pillows and bed comfy. Hot water was maintained in the shower for myself and my two kids to all take showers in the mornings/evenings. The mini fridge was stocked with soda. There were deep rock like water jugs in the rooms. The resort was pretty good about allergies (my daughter is allergic to fish so they made something just for her), but one guest was allergic to nuts and they gave him food with nuts in it. He ate it and then started feeling tingling in his throat. Luckily, I am an RN and I keep antihistamines on me so I gave him some and he was ok. The bad...I had a guest coming to the wedding who was not staying at the resort. I checked into the resort around 5:30 PM, where I found my guest sitting in the lobby waiting for me. Note that my flight was delayed and I was not able to communicate that to my guest due to phones not working properly in Mexico. My guest stated that he was continuously harassed and asked to leave by resort workers even though he stated numerous times he was waiting for me (a fully paid guest to arrive). Upon my arrival, the resort wanted my guest to pay $100 for a "day pass" (9a-11P). Very normal for a resort. However, since the day was mostly over, we asked to pay half ($50). They blatantly refused. We asked to speak to a manager. They only had one on duty (so they claimed) and that person was "in a meeting". We asked if we could use the "day pass" from 5:30pm on Friday to 5:30 pm on Saturday. they refused. We ended up paying the $100 to get my guest on the resort since he flew from the US to share in the wedding with us. Upon receiving the guest pass, my guest helped me take luggage to my room. Shouldn't the resort staff have done that? I mean i did pay over $2500 for the three nights. On the way to my room, one staff person followed us to the room (as if we were criminals). Upon entering MY paid room with MY guest who I had just paid $100 for, the resort staff refused to let him enter my room to even put my luggage in the room. They also refused to let him store his backpack in my room. Wow! Really?? Let's talk about the food now. Not great. Every. Single. Meal. was COLD. The only exception was the breakfast buffet. Not a good look for the price of the resort. There's one place on the beach where you can order personal pizzas. The pizza was HOT and taste great (especially the barbecue chicken pizza). Room service took about an hour every time and again, the food was cold. The menus were very limited. If you can't eat gluten or don't eat gluten, don't expect a lot of gluten free options. :-( There were small ants freely roaming in my closet and around my sink area in the bathroom. My aunt and uncle stayed in the room next door, they had the same issue except their ants were all over the sink area. that was only the first night. After my room was cleaned the next morning, they must have sprayed because I didn't see any more ants in my room (but i still wasn't putting anything in that closet). The fitness center was quite cold. I planned to workout in it but my aunt did work out in it and told me it felt like it was 32 degrees. She left and I never went because that's just too cold for me. There was also a huge leak in the lobby area. Two buckets were put down to catch water but the ceiling was a mess from the leak and according to the signs, there was construction going on at the resort.
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Laura L.

Yelp
This place is BEAUTIFUL! But for 24/7 service, Samuel Kaups was 10/10. Myself, husband, and 20 month old came here for 5 days for my best friends wedding. He was SO kind & courteous when delivering our room service. So respectful, so thoughtful, and all around the most pleasant experience no matter what time he dropped off room service. On top of that, the food was great when we got it. Perfect temperature. He went above and beyond to make sure our family had everything we needed. Will be back!
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Alex K.

Yelp
It's been almost a month since my visit to the resort. Totally a much needed break from the hustle and bustle of everything that's been going on. Much needed R&R.... Upon arrival, we were greeted with a glass of champagne which was totally nice and amazing. We checked in but as it was still early, our room wasn't available just yet. Totally fine as we were able to just lounge and have a drink. But what we didn't expect was the seller approached that came after check in. Of course they work it as an introduction to your stay. We were approached by introduced by one of the sales associates. Overall did not expect to be sitting down and talking to someone about the resort and sales. Last thing you want after flying in. She wasn't pushy on anything which was quite nice. Showed us the property on her iPad and the surrounding area. We basically politely just said we're not interested in anything and that was that. She was nice, compared to places that they hound you even after. The property alone is nice, it's on the pacific side of the ocean which is also beautiful. Some of the rooms are built into the cliff as well as the property. The views are amazing when your on top overlooking the marina. Beaches is gorgeous but not recommend for swimming whatsoever as the waves and currents are strong. They warn you ahead of time as well as someone is always near the water to keep you from going in. Also, no lifeguard on duty. Three main pools, one is adults only with a swim up bar. It does get rowdy as drinking is involved. It's Mexico, enough said. The main one closest to the beach does have cabana around it. As well as it seemed more of the family oriented one. The higher one closet to the hotel, seemed more quiet compared to the other two which was nice. Beach area does have lounges with some cabana umbrellas which is nice if you don't want to be at the pool which is where we spent most of the trip, on the beach. Hammock are also available on the beach. There's 4 restaurants on site. Check hotel site as hours of opening varies for lunch and dinner. Some may only be open for dinner while others are open for lunch but for elite only. Don Diego was out favorite, Mexican fusion which was great. Outdoor dining overlooks the marina and mountains which was beautiful. Emilianos Osteria, Italian was just ok for us. Agave restaurant which is next to the pool and share the same bar with the adult pool was nice. We've only had lunch there as well as ordering it at the pool. They also do dinner but we never tried. There's also the cupcakes cafe which offered sweet and drinks. Some sandwiches are offered as well. The pizzerias near the pool offer of course pizza and sushi. It does get busy so normally is a wait. There's only one buffet and that's breakfast at Don Diego. There's also a nightclub that was on the property which we didn't know. It's open from 10-12 I believe. Fun vibe for some dancing and drinking. As well as the Whale watcher bar which is at the top. More lounge feel With a pool table and amazing view of the beach. Plenty to do if needed. Our room was nice, not sure if it was the standard or an upgrade. It was nice, two bed, a king and queen. Also I believe the sofa was a pull out bed as well. We had a full kitchen with stove, sink and dining table. Restroom are normal, sink and closet and shower and toilet in another room. It was kind of odd to have a window in the shower that is along the walkway where someone could peek through. The balcony over looks the beach area versus straight infront of the pool which was ok. Downfall, when we got in. Even the bell guy notice that out fridge and water jug was both empty. He was gonna have it filled up but that never happened. We called it afterward to let front desk know but after an hour or so, no ever showed up to fill up the fridge and jug. Only after the third time going to the front desk and actually telling someone face to face about it that someone finally filled things up. Overall, pros..... Amazing location. Right off the marina and beaches are nice and quiet. No vendors on the beach trying to sell you things. Room service are 24 hours which was great. Friendly staff. Cons, Our safe kept on malfunctioning on us. Had to get someone to unlock it 3 times. If you want coffee, the only place was the cupcake cafe which is a walk all the way to the top of the property. There's room service but it does take some time. No swimming in the beach which is fine. Overall, had a good stay. Also, PCR test was given on site 3 days prior to your departure which was great. They also have a white party night on the beach.

Kim B.

Yelp
The spa at Sandos Finisterra is extraordinary. I had excellent service from the Spa supervisor Helena and massage therapist Yeres. Yeres gave me the best massage I have ever had. Do recommend grabbing a Pina colada from the Pool bar with Luis providing above and beyond service my entire stay. I was also delighted to be served by Carmen and Carlos at the Agave restaurant. I enjoyed having the 5 gallon water cooler in my room this helps a lot! I must mention the fragrance in the toilet paper was causing some skin allergy. I will be back for the Spa and pool ASAP. THANK YOU TO A GREAT STAFF.
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Aaron P.

Yelp
Had an amazing experience here with black wrist bands. We had excellent service, food and drinks. The pools were all awesome. Good clean grounds and room. Great options for food and snacks. Definitely loved the location and the views on both sides of the resort. Would absolutely return. Black bands: We definitely got exclusive service by being able to get dinner immediately past a line of non-members (which felt weird, but also is a nice perk when you are really hungry at dinner time). Dislikes: The one thing I didn't like was the pushy time share sales people. They act like your friend and then when you don't want to go further with the push, they instantly hate you. It's hilariously obvious too. "They'll say things like 'Breakfast with us, boat ride for an hour" no it's more like 4 hours. The beer choices could definitely improve. No IPA's, Pilsners or any form of craft beer here. But again, the black wrist bands were worth it here to get top shelf alcohol.
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Olivia C.

Yelp
We stayed here two years ago and it was lovely. This time, not so much. The staff seemed very overwhelmed. They wouldn't pick up the phone or deliver towels even after being asked 4-5 times. The food was extremely sub par. Found a piece of WIRE in my daughters pasta. I guess for an all inclusive I shouldn't expect top of the line but still, very disappointed at the quality and how everything has gone down hill since we last visited. The property is pretty and conveniently located near the center of town but I will never come here again sadly. Most of the staff is nice and friendly. Some were bothered by simple requests. I speak fluent Spanish so there was zero language barrier and yet, most requests were misunderstood or ignored completely. Very frustrating. This visit was very disappointing. We won't be returning.
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Richard C.

Yelp
Read some so - so reviews which were all wrong. This place is GREAT! Stayed five nights over Thanksgiving and only complaint is that Thanksgiving Buffet was a little bland. But still I give them an "A" for effort. Hotel is old but nice and staff is WONDERFUL and location is great! I will definitely stay here again,
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Terry W.

Yelp
The resort is in a great location. Couldn't be much better. Nice view of the ocean, and a ten minute walk to the marina. The "all inclusive" feature makes this like a cruise ship that doesn't go anywhere. You can eat at the restaurants on-site for free. The restaurants aren't bad, but aren't really great. Spa services are an extra charge. You can book activities at their desk for an extra charge. There are restrictions for anyone below "Royal Elite" (which is an enticement to get you to buy-in to Royal Elite, which is their quasi-timeshare arrangement). We did the math, based on menu prices we saw, and we over-paid for the all-inclusive. It would have been better not to do that. Even with alcohol, you'd have to drink A LOT to make it worthwhile. And it deprives you of the motivation to go out and find good places. We did that anyway, and found a great little shack (not exactly a shack, but not an enclosed building with air conditioning either) that had some amazing tacos. Very authentic (we were the only non-local people in the place), cost about $9US for the two of us, and was about 15 minutes walking from the marina. The WiFi is spotty and unreliable. We didn't have any in our room, and only a weak signal on the balcony. It was better in the lobby area, and also across the bridge in the vicinity of Don Diego (one of their restaurants). The first time we turned on the tap, the water was brown. We reported it. Not sure if they fixed something, or the line just cleared by itself, but later on it wasn't brown. They have a water cooler in the room for drinking water, which is nice. Purified water. They will try to rope you into a presentation. As long as you can say "no" repeatedly, collect your free gift and be on your way. If you're easily intimidated, don't chance it. Theirs is a timeshare within their own company (less than 10 resorts in Mexico and Spain only, as of this writing). Don't do a timeshare in general, and definitely don't confine yourself within a fenced garden (i.e. only valid within this group). You pay for x-number of nights over a time period (like 15 years). You can use them all up in one year, or spread them out. In the end you don't own anything, and those nights are only good at their family of resorts. The staff are really friendly. Very patient with my poor Spanish, and eager to help if we needed anything. Jorge Garcia was a great server at Don Diego. Nelson in the cupcake bar also was great. Really, we didn't have a problem with anyone. But those two guys stood out. Overall, it was a nice resort. Great people. The all-inclusive is a rip-off. If we hadn't done that, I'd probably give them 4 stars. But the all-inclusive restaurants weren't fabulous (have to deduct a star), and the all-inclusive price was a lot more than we otherwise would have paid (deduct another star). If you go without all-inclusive, it is a nice resort that is well-situated.
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Melisa S.

Yelp
Very disappointing hotel. The view was all I can recommend but other than that the food and staff was not great at all. We came here for our Honeymoon and sadly expectation went to shit. I don't know how trip advisor had such a high remarks, maybe the hotel paid them off. Stay away from this place! No bueno!!!

Tatiana M.

Yelp
Terrible experience. The room smelled like sewage, the food was inedible, they hustle you for everything. They tried charging us a dollar a beer because they said we ordered too many already (all inclusive) . The bell boy helping us with our luggage kept on giving my friend and I sexual innuendos for the whole what felt like mile walk up to our room. It was super uncomfortable and perverted. It's just a horrible place to stay all around unless you want to go on a diet with the food they serve and the miles of walking to get anywhere. oh ya and when they switched our room for the sewage smell they charged me $450 extra for an upgrade upon checkout. I recommend staying at the Villa Del Palmar for the same price with better service, food and professionalism.

Daniel U.

Yelp
Where do I start? I guess I should thank Mr. Oswaldo Vasquez, the front desk manager, for "inspiring" me to write this review. It was his total lack of concern for my family's safety or enjoying our stay at Sandos that made me want to write this review. I don't write many reviews for anything unless it is a great experience...or one of the most horrible imaginable. Take a guess at which one this is! (I will give you a hint...I would give zero stars if I could!) To start "all inclusive" is really if you can play by their game. They constantly rotate which cafes are open, which ones you need a VIP bracelet or a black bracelet, which ones are dinner or lunch, etc. When you do finally get to the right place, they are "out" of 1/3 of the menu. The waiters take forever to help you. I literally sat in the lunch cafe for 20 minutes before I had to ask someone to help me. He acted like I ruined his day and grudgingly wrote down my order. My family went to Tortuga for dinner and after the waiter took our order he could have cared less about drinks. We even had to make someone come over and offer dessert. They really seem to go out of their way to avoid helping you so take the phrase "all inclusive" with a grain of salt. The waiters are SO rude. Like I already said, they avoid helping you in restaurants and act like you are inconveniencing them. They act like you are doing something wrong if you order more than one thing off the menu. The worst part was when we left tips. I don't know what kind of tip they were expecting, but I would see them after we walked away from tables. They would pick up our tip, frown, and wave it laughing at the other staff. We tipped just as well as we do in the States and were never disrespected that way. Our housekeeping would not come until almost dinner time. When they did, the lady would sweep all of our floor and then sweep it under the bed! The bathrooms were never clean and we always had to ask the front for towels. The entire junior suite building has a sewage smell. We could smell it every time we walked out of our room. We told the front desk about it and they did nothing. Now here comes the "best" part of our stay. The last night the smell was so bad in our room we couldn't go to sleep. It literally smelled like we had a bucket of sewage in our bathroom. We called the front desk and told them they had to do something, even if it was moving rooms. They said they would send someone to "freshen" the room. Some guy shows up and pours a chemical down our toilet and in the toilet bowl. The whole room is now filled with an industrial chemical smell that makes my three kids sick, gives my wife a migraine, and it created a burning in my throat that lasted for three days! I have been exposed to more than enough cleaners in my days and I have no idea what this stuff was. I can guarantee you it should not be used without an industrial strength mask. It should not be dumped out by the gallon next to a room with three CHILDREN in it. The story only gets "better" from there. We called the front desk and said we had to get out of the room. The hotel takes my wife down three floors to show her a room too small for our family. I am frantically trying to pack up our entire family while my eyes are almost burning. Then they show her a room three doors down the hall exactly like ours. I guess they just wanted us to stew in the chemicals a little longer. They make my wife go down to the front desk and cancel her old room key (like we are trying to break into it) and then we have to move all of our belongings to another room without any assistance from the front desk. Ready for the best, BEST part? This all took place at 1 AM so we are waking our kids up in the process. I also loved the fact that bird feces was on the sheets of our new "clean" bed. So how did I spend my last day in Cabo? Resting on the beach enjoying those "all inclusive" drinks? Having a good meal at the "all inclusive" cafe with my family and reflecting on the fun we had during our trip (away from the hotel)? No, I was at the front desk trying to only get a partial refund from Mr. Vazquez. He made it very clear that he had NO intention of helping me and said that we needed to deal with Expedia. I even got Expedia on the phone while standing at the front desk because all Expedia needed was for them to verify that they would allow a refund. It never happened. Now it is 5 days later and I am still dealing with this nightmare of a vacation. And I just stopped coughing from our room gassing two days ago. I cannot stress this enough. Stay away from this hotel! I have vacationed a lot all over the world and this was one of the biggest rip offs and cons I have ever experienced. This hotel does not care about your experience or even your family's safety. Steer clear and find better options!
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Donna E.

Yelp
When they greet you with "welcome home" as soon as you arrive, they truly mean it. A pleasure to stay there even during a hurricane. Being a member of their Royal Elite vacation club is a bonus. Having great people like Jose and Norma taking care of us by the pool makes it hard to leave. Until next time Sandos...
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Lynn L.

Yelp
This is a lovely place, with beautiful views, well-kept grounds, and memorable architecture. Our room was on the first floor which was not ideal for a couple of reasons. You need to be higher than that if you want a view of the ocean, and the noise from the enclosed hallway and main elevator gets loud. Bring earplugs. We had a Junior Ocean Suite which was very nice and quite large, with a sunken seating area and a deck. Room included a safe, a jug of purified water, coffee maker, blow dryer and stocked mini fridge. You can help yourself to the things in the fridge - it's part of the all-inlcusive. Bed and pillows were really comfortable. Your room key is on your resort wristband, which was nice. We spent most of our time each day by one of the three pools. The pool closest to the beach is really cold, but also has the most umbrellas. Good place to hang out if you want shade and some quiet (unless there are screaming children in the pool). The middle pool is adult-only, includes the swim up bar, is warmer, and just has more activity. Tough to score shade here because it's a popular place to hang out. Part of the swim up bar is in shade. There is always music playing, and they have activities throughout the day: Water aerobics, dance lessons, games. Waiters will being you drinks and food at all three pools. Food quality and service are hit-or-miss. Had some really good food and some with just no taste. Service is very good if you tip. Don Diego buffet is up on the cliffside so has beautiful views of the marina. Food is plentiful and good. There is a bar in the restaurant, so if you want a mimosa with breakfast, go for it! Cupcake is a really cute place serving pastries and coffee. Coffee drinks are good - and popular. Be prepared for a wait. The pastries were dry and tasteless. Didn't bother to have anymore after the first one. Weird tip- check out the bathrooms next to Cupcake. They are built into the cliff so really cool! Whale Watchers bar is also up in the cliff. Great place for a cocktail and watching the sunset.
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Amy C.

Yelp
The Good and the Bad about this resort: This resort has an amazing location! Across from the marina, walking distance to downtown shops and eateries. Beautiful resort as a whole. Gorgeous beach area with rock cliffs on each end of the beach. (Note: the beach is NOT swimable. Gigantic waves and undertow.) The food has been amazing! Sadly the rooms are dated and just overall not anything to write home about. Worse yet, I am a Royal Elite member and was put in the Marina area which is clearly NOT the Royal Elite rooms. The quality of the rooms is not even on the same planet one against the other. When I asked about the differences between the Finasteria rooms (those are CLEARLY the Royal Elite rooms), the Ocean view (which per one employee said those are time share rooms and super dated!), and Marina rooms which have great views but are just regular run of the mill rooms, I was told by a supervisor that the whole resort is "Royal Elite." That is total B.S.!!! Even walking through the "Finasteria rooms" you can see that those are clearly the Royal Elite rooms.... which where the type and quality of rooms that I was shown and stayed in when I purchased and became a Royal Elite member. Breaks my heart that even when I am a member that I get lied too and put in a substandard (NOT Royal Elite) room for my 7 day stay. *** If you are thinking of purchasing into Royal Elite with Sandos, remember what you see is NOT what you get. *** ~Also note: the Finasteria rooms (the Royal Elite rooms) appear to be used for blue band (Royal Elite members have black bands) guest who they are trying to get them to buy into being a Royal Elite member. You can purchase a super cheap week and sit through a 45 min presentation and get that amazing room... But remember.... you won't get that when you come back as a member. :(
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Pam W.

Yelp
It is a great time for a large family with many generations. Good food and entertainment. EXPECT, at other all inclusive resorts you are not expected to tip for every drink, meal etc. We just tip, very nicely, at the end or our visit. At Sandos Finisterra, you are expected to tip for every service, otherwise you don't get served. Who carries money in the swimming pool or when they run up for a drink?