Peter V.
Google
This hotel, advertised as 4.5 stars, barely deserves 3. The room photos are completely misleading – the rooms are connected by doors that are technically locked but paper-thin, so you hear absolutely everything from the neighboring room. The same goes for the door to the hallway, so you can even hear toilets flushing three rooms away. Appalling – and this was with an extra charge for a “superior” room.
The hotel’s infrastructure is completely inadequate. There are maybe one-third as many sunbeds as there are guests, which turns both the beach and pool into a daily battle.
The dining hall is no better – huge lines at all hours and finding a free table is a struggle. Except for two bars (one on each side of the complex), all others close at 6:00 p.m. together with the pools, which creates massive queues at the few that remain open.
“All inclusive” here means you receive one token at check-in, which gets you a drink in a 200 ml plastic cup. You only get another drink if you return the same cup…
The stay also includes two vouchers for à la carte restaurants, but when we tried to make a reservation on the second day of our arrival, the earliest date available was six days later – when we were already gone.
Late check-out was not available, so with a 10:30 p.m. flight like ours, you are essentially left homeless for the day. When we tried at least to book a shower after check-out, we showed up at the agreed time only to find they had forgotten about us and had nothing available.
At check-in they promised bottled water would be provided, since tap water isn’t drinkable. Not once during our stay did this happen – you’ll have to buy your own.
Do not expect any animation programs in Czech, even though they were advertised. What you can expect is loud French-language entertainment on a megaphone until 11:00 p.m. right outside your window.
Never again.
Peter Valenta & family