David Rivera
Google
***Please Read Until The End!!!
Where do I actually start??? Upon arrival the receptionist (I think his name was Rafael, or I forgot his name on purpose), who seemed to have an anxiety issue because he was cursing and swearing at the computer and it took almost 45 minites just to check us in. Continued asking for my Credit Card because the "computer system was very slow" (I checked for any fraudulant activity, and will continue to check or ask Visa to cancel this card). Finally got checked in and our card/keys were given. We entered the elevator (which resembled an old, rusted factory elevator that fits no more than 4 ppl, tightly). When we arrived at our room, the entry door was also rusted and corroded. When we entered our room, we noticed that the inside of the door's lock was busted, had an old "security chain" and was wobbly. I kind of fixed the "wobbly lock" by tightening it with my bare hands, but as you'll notice in the photo I had to use my own cane to tightly secure the door from the inside. It also seemed like the room was not cleaned properly because the floor was so filled with sand that it seemed like no one bothered sweeping it correctly. The curtains had holes in it (so that was kind of weird). The shower head "trickled" your shower experience so I needed to be patient because I don't like "trickled showering or bathing". When we asked the receptionist (same one) about extra toilet tissue and possibly an extra towel, he answered back...with an attitude... "We have no extra towels, toilet tissue, shampoo, soap or pillows". After he left his shift (thank God), we asked the second shift female receptionist and one of the housekeepers for an extra roll of TP, just in case. Now, thank God we don't suffer from Irritable Bowel Movements or anything of the sort because though they promised to bring it up, no one ever came!!!
Thank Goodness we got these items from the night time receptionist who accomodated our needs (even though if needed we'd go to the local Walgreens for whatever we needed). They give you absolutely no info regarding "Ice" so we ended up buying a bag of ice at the local Pharmacy. When I came back to the hotel the lady asked "Oh, but why did you buy ice... we have an Ice Machin in the back lower floor. Didn't anyone tell you?" I looked at her, looked at my bag of ice...looked at her again and told her: "What do you think?" And the halls were extremely noisy at 2-3AM... AND THIS IS MOSTLY COMING FROM THE ACTUAL STAFF!!! I told my wife "We basically stepped into what felt like rundown hotel in the worse area of The Bronx, except it's Carribean Style"!!! LOLOLOL!!!! But I love my Puerto Rico!!! Had it not been for the beach, this mini vacation stay would have been a COMPLETE waste of money. The only good thing about this place is the location...30 steps and you're at the beach and the always buzzing Ashford and Magdalena Ave’s, and fine restaurants. We definitely took our personal belongings with us everytime we went out (jewelry, wallet, etc) because that door security was too "State of the art" for us. Oh, and by the way.. there is no "Pool" or "Free Breakfast" as advertised. The restaurants on the Avenue are great, the scenerey and the beach were great, the excursions were awesome...
BUT THIS HOTEL SUCKS OUT LOUD FOLKS!!!!
We will DEFINITELY NOT return to this place!!!
Be aware and STAY AWAY!!!!