B G.
Yelp
First, upon arrival. I almost fractured my hip trying to open the door. When the man came to fix it, we were told they did not have any extra lock replacements. He would try to find some extra parts to fix it. So, they had to give us new scan cards. They next day, upon returning, there was a note that they had replaced the entire lock and I would have to return to the front desk to retrieve yet two new scan cards. On the website for the resort, it stated washer-dryer as an amenity. There was none. When I questioned the front desk, they said, "You booked through Booking.com. We do not know what they are showing on their website. But I was welcome to use the guest laundry for $1.00 to wash and $1.50 to dry." I packed three days' worth of closes for five days stay. Not happy. We only had hot water (Not cold in any faucets). On Wednesday, they had a leak upstairs and had to access the shut of via a bathroom. They did not even come pack to clean up or replace the ceiling title over the toilet. I had to climb on the toilet with a broom Thursday night (I have pictures). On Tuesday afternoon, we were sitting at the pool near the BB grill and a rat ran by us. We had roaches in our bathroom (I have pictures). The split system that they have on the wall in the bedroom is missing a piece. The cold air blew straight on the bed at night. The unit is so dated and needs major painting of walls, The entire unit needs replacement and repair of doors, trim and ceiling (showing previous leak repair--again I have pictures). The stove was sold old, I was afraid to use it. The gasket on the refrigerator would not hold a proper seal. Says, "full kitchen." A coffee maker, no coffee. My sister-in-law's unit had missing tiles from under the toilet. You were afraid you were going to fall over when you had to go to the bathroom. She had a washer and it quit working on the first rinse cycle. We have been to many, many resorts.
Update: Four of our five family members have now tested positive for Covid less than 24 hours after we left . I contacted the resort to inform them and give them our room numbers, and not one contacted me back