Harriet D.
Google
We visited Sani in August and were so excited to return, having last stayed here around seven years ago. Back then, we had the most beautiful holiday and couldn’t wait to experience it all again. Unfortunately, this time was a real disappointment — especially given the very high cost. We’ve had other wonderful family holidays (some even including international flights and UAE stays) for less than a third of the price of Sani, and the standard simply didn’t compare.
The biggest letdown was the housekeeping. In our 10/11 days at the resort, the bedding was never changed. I could tell because of a visible mark on both sets of sheets which I kept an eye on. We also had to repeatedly ask for the right number of towels, and while face cloths were provided on day one, they weren’t replaced after that. On several occasions, we weren’t even given four towels for our family of four.
Also I noted a hand mark on the glass balcony at start of our stay, I imagined this would be cleaned a day or 2 following - no it was there the whole time !
Our shower leaked badly, meaning we spent many evenings mopping up the floor with towels after bathing the children. We later discovered that this was a widespread issue affecting many families, yet the standard of repair was poor at best.
We stayed at Sani Club, which we thought looked the most beautiful of the hotels when walking around the resort. But in reality, the rooms are extremely small, and for a family of four (with two young children) it felt very tight. For the price, this was very disappointing.
Another frustration was the disparity in pricing. Speaking to other families, some had paid thousands less than we had for very similar stays, while others paid more — with no clear explanation. It left a sour taste, particularly when combined with the number of complaints we heard from fellow guests.
Staff service was mixed. A lovely girl named Maria at the Sani Club pool really stood out for her kindness and helpfulness. However, overall the staff seemed less attentive and engaged than we’ve experienced in other resorts — which was surprising, again, given the level of cost.
Almost everything comes with an extra charge. For example, one day a teacher approached our children in the pool and offered a gymnastics session. We thought this was included, only to be charged over €70 (plus tip) for just 30 minutes. It made us wary of agreeing to anything else.
Sadly, we left feeling that Sani has gone downhill since our first visit. Unless you truly don’t mind how much you spend, I would honestly advise looking elsewhere. There are plenty of other destinations offering much better value, service, and comfort.
The hotel acknowledged the issues and offered us lunch on the last day, to be honest by this point we were feeling particularly deflated and frustrated and trying to not let it leave a bad taste on our holiday- you never want to complain unless it’s necessary !
