Hanieh J.
Google
I’ve traveled to Barcelona many times and have stayed in some truly spectacular hotels throughout the Gothic Quarter — elegant, pristine, and full of charm. But this time, I made the grave mistake of booking this hotel from hell for just one night before heading to Sitges. One night was more than enough.
From the moment I checked in, everything unraveled. The first room they handed me had a sink clogged with hair — and not a stray strand or two, but a full, disgusting blockage. The phone in the room did not connect to the front desk so I had to go downstairs to notify front desk for help. The gentleman’s first suggestion was that I “just push it down with my finger to unlock the drain.” Only after I refused did they send someone up.
What followed was pure chaos. I sat on the bed as the maintenance man practically disassembled the entire bathroom — pulling out clumps of hair, water splashing all over the floor, the smell of damp mildew filling the room. That was it for me. I packed my bags immediately and demanded a new room.
The next one wasn’t much better: two twin beds awkwardly shoved together.
But the service itself was the real disaster. I had a guest come to visit that day. Instead of doing the simplest thing imaginable — calling my room to let me know my guest had arrived after the guest asked to be connected to my room — the woman at the front, with short blond hair refused and left them waiting in the lobby for nearly an hour with a dead phone. No courtesy call, no attempt to reach me. My guest finally had to borrow a stranger’s phone from across the street just to contact me.
When I confronted the front desk, the woman there — unprofessional to the point of rudeness, possibly even racist in her demeanor — simply shrugged. No apology, no explanation, not even the faintest trace of concern. She demanded passports, avoided eye contact, and carried on as if basic hospitality was beneath her.
If you value service, cleanliness, or even basic human decency, stay far, far away from this place. There are countless hotels in Barcelona and GQ that treat their guests with outmost respect and love and provide a clean, welcoming environment.
This one? It’s a nightmare I wouldn’t wish on anyone.
