Minell K.
Yelp
Hi on Wednesday I checked in Sant Jordi Rock Palace. When I arriaved there was a lot of customers. A black guy who help me to check in. He told me I have to pay €10 as a deposit.Since I made the reservation online, he mentioned that I need to pay taxes. I ask him if I could pay deposit with my credit card and also paid tax included with my card. The black guy said no. He said I need to go to ATM to take out money. I told him that I was unsure if I could go to ATM and take out money since , my bank charge me a lot of money , then this black started to leisure me on that I need to bring cash when I travel and how I don't travel much and if I travel I would bring money. I was very insulted by this so I answered him that I travel a lot and I had no problem with this and in fact that I stayed on another sant jordi hostel and I could paid with card with no problem. Then this black guy said I was rude , that they have a lot of costumers and that they can't talk to me. I told him I'm a coustmers as well. In fact he was the person who was rude , but I never made a comment about it. Then in the end the black guy said I can leave my passport as a depoist , I told him that I was unsure about giving my passport and told him what if I need it. Then he started to comment that I was being spectical , that I don't trust him , that I act that I know better than him and that I don't believe him when he said that I don't need a ID in Barcelona. That I had two option to give my passport or go to ATN directly to take out money. So I gave my passport. Then the other guy who was going to show my room I asked him very normal conversation if there is possibility to pay with my card at first he ignored me and was very irritered at me and I then told him , why you ignoring me while I'm talking to you , he answered that they have a lot of costumers to help and he don't have the time to talk to me , because he needs to go back down snd help the black guy. Then when we was in the room he litsen to me and said that he will see what he can do. After 40mins I called the desk then the black guy screamed at me on the phone and said that I was very rude ( I only asked that I wanted hear what the guy who showed me the room what his answer was ) that I've 10mins to pack my stuff and leave and then he hanged up the phone. I was in the room and was very chocked over the behavior . Then 5mins later the black guy open the room and screamed at me and said I'm the manager and I deciede you to pack your stuff and leave and I'll call the police because youre rude he said and as soon As I was going to ask him what I've done he left the room. Then I went down the desk to ask him what I did , he was not there then I spoke to a guy who arrange the dinner , he was very nice and litsen to me then the black guy comes and says why you talking to him , I said you was not here and I thought you maybe went home. Then he said where is your stuff , youre leaving here. We have a lot of coustmers and youre rude he said. Then I told him here is the €10 because the guy in my room was very scared of the manager that he lent me money. Then the manager gave my passport. The day after when I checked out there was another manager ( I think he speaks Italian as well) in the beginning there was some missunderstanding and I felt like he had something against me then he said that he read on my account that I was a difficult costumer . ( this is very insulting) I told him he wrote this about me , then he said the black manager. When I checked out there was the guy in my room who told the manager that I was not the issue , it was the black manager since said I need to pack my stuff and that he would call the police because I was "rude" and that they had a lot of a costumer and as a manager you expect that the manager would solve the issue instead of creating a issue. This manager litsened and explained that is not allowed for them to keep passport as a depoist in case they get robbed. He was very sorry for the black manager behavior. He explanied that he as a manager is here to solve problems and come to a conclusion. I appreciate him and what he said, but because of this incident I could not sleep and was very scared of the black manager. That's why I'm contacting you know , that I had a hell experience at sant jordi rock palace. / thank you for your time reading this.