Julie L.
Yelp
My guy and I were really looking forward to our stay here. Honestly, in the past, we would find the $100-$150 rooms in motels nearby and just splurged on meals. This time, we decided to splurge on a nicer hotel/bar/restaurant site so we could spend our time reading and relaxing by the pool, while eating and drinking on site.
We arrived and staff were incredibly friendly, the room was lovely, but we went to go to the pool and had to be redirected multiple times through various wedding related groups, rehearsal dinners, and large parties. I sat by the pool with my book and couldn't read a word as I was enveloped by multiple 75+ groups celebrating weddings with open bars and an all around party atmosphere. I felt like I was smack in the middle of an engagement party, a rehearsal dinner and a wedding.
There's no issue with a hotel hosting such events, but couples who are paying top dollar for a peaceful stay here deserve to have the experience as advertised, or be warned and compensated for unexpected large events.
I spoke to customer service, and they were friendly enough in comping us a drink, but they also told us we would have been better suited for the ritz down the road- so sorry I work in community mental health and don't have $1500+ to drop on an evening there. I truly found that insulting and rude. You are a full service hotel. You should offer what you advertise.
I'm just let down that this hotel expects to host both weddings/wedding parties and individual guests/couples without noticing how strikingly different the needs and experiences are.
I would have expected a major room upgrade, comped dinner, bottle of wine, at the very least.
Unfortunately. We won't be back. We will ensure our community won't either.
Update: As the night went on, things only got worse and louder: speeches, applause, cheers, service deliveries, construction sites- general unpleasant noise that ruined our night into the late hours. I didn't sleep a wink.
As we sat on our patio to relax there was a truck right below us delivering a flatbed of wood. After dinner as we went to sleep the walls were paper thin with people upstairs walking around in heels into the wee hours and I woke up to a 6am delivery of all the food products to the kitchen- I believe our room was right on top of the storage/kitchen space so it was non stop delivery vehicles and workers being loud while making various deliveries nonstop.
Our bathtub was clogged on top of all that.
I spoke with Ruth at the front desk about our unfortunate experience, and she was very sweet and took off a nominal amount, letting us know management would review the case and ensure we were taken care of. We heard from management 10 minutes later who essentially shamed us for not upgrading to a nicer room to avoid some of the inconveniences, and claimed she informed us of the large events- which is just untrue.
Wow. Never. Ever. Shame your customer. You have now lost two families and communities of guests. Take accountability for what your guests experience. We pay the bills.
We absolutely do not recommend this hotel.