Santa Catalina, a Royal Hideaway Hotel

Short version: We absolutely love this hotel! The wonderfully personal service, beautiful pools, fantastic restaurant, and truly amazing staff make every stay an exceptional experience. Long version: This is already our fourth visit — and for very good reason. Everyone here is incredibly warm, welcoming, and attentive. A special mention goes to Laura at the ground-floor bar — she is simply outstanding — but the same kindness and professionalism extend to the spa team, the lovely pool staff (both upstairs and downstairs), room service (sorry for the broken glass!), the breakfast team, reception, and the staff at “1890,” the excellent on-site restaurant. You instantly feel at ease with everyone. Truly — the staff deserve 6 out of 5 stars! The hotel itself has real character. It carries a slightly old-world charm — cozy, classic, and elegant. What stands out in particular is the immaculate cleanliness. Spotless in every sense. The beds are made twice daily, and in the evening, after siesta, you return to a freshly prepared bed with a little treat waiting for you. Everything is tasteful and refined. It’s worth noting that the average guest age tends to be a bit older. So this is not a loud, party-style atmosphere like you might find at a W Hotel — instead, it’s calm, relaxed, and sophisticated. At the same time, the service team is mostly young, which creates a wonderfully balanced and pleasant vibe. We highly recommend booking breakfast included. The buffet is extensive and excellent, and the terrace is simply beautiful — a perfect way to start the day. The lobby bar has its own unique charm: live music, flawless service, great drinks, a lovely small menu, and spacious, comfortable seating make it a wonderful highlight of the hotel. The lobby bar truly feels like the heart of the place. In addition to “1890,” which is a superb restaurant with cozy terraces and outstanding dishes, there is also a Michelin-starred restaurant on site. Unfortunately, it doesn’t offer an à la carte option — which we personally prefer — so we can’t comment further on that. The beds are very comfortable, the shower and bathtub are excellent, and the rooms are generously sized. I recommend booking a room facing the front — the view over the entrance area toward the harbor is lovely. Honestly, I can’t think of a single negative point. Everything was outstanding. As I said — we love this hotel!

I’m late in writing this review, but my boyfriend and I had the best stay at the Santa Catalina. What a special place! We stayed in a suite with a private patio. The room was luxurious and spacious. The building is historic with gorgeous architecture, and the grounds were so fun to explore. It really feels like a palace. We enjoyed both the rooftop and ground level pools, with their respective bars/dining. The lobby bar was lively in the evenings with live entertainment and friendly staff. There were lots of interesting people staying here - We met and made friends with several other guests. Every single staff member that we interacted with was kind and helpful. Also, the value for cost was exceptional. We felt the room rates were very reasonable, especially compared with rates in the US. We highly recommend!

A truly fantastic hotel worthy of a five star rating. The staff were very friendly and attentive. The atmosphere was classy and the food delicious. The breakfast was amazing. The rooms are very well specified. No complaint and I would go back again.

We have just returned from a 4 night stay at the Santa Catalina Hotel. We have had a wonderful stay, the rooms are immaculate, the staff are friendly and welcoming and nothing is too much trouble. They are professional and hard working and always greet you with a smile and a hello. Breakfast was fresh and varied and delicious and plentiful. Our stay was just perfect and we would highly recommend this hotel for a great stay!

Spent a few days here in November. Second visit and again loved our stay. Staff and Manager were welcoming and professional. Breakfast was an highlight and enjoyed the bodega too. Pool areas were lovely, even if the weather was a bit mixed! Hotel itself is full of character -will definitely be back next year. Recommended!

Sadly was not as great as expected. After research this hotel came highly reviewed. The first day, the staff had forgotten to bring up our suitcases. We had to go downstairs to retrieve them. Thankfully the staff for the rest of the stay were very friendly. It is advertised as a family hotel but I think it is more of an adult hotel. They did not have any heated pools for children, which when having a toddler this is necessary. The rooftop was adults only so couldn’t enjoy this. Plus they had a party on the roof which could be heard from the rooms right below. The breakfast was quite nice and had variety of foods.

Compared to the five star resorts in the south, this is a much more personal experience. The food in the buffet, with amazing baked goods and eggs cooked for you is a notch above anything you get in the south. The property and rooms are beautiful, the staff were amazing, the gym and spa are great. The televisions are a bit annoying and you can't screen mirror to your phone/tablet, but otherwise I can't find much to fault our stay. We had a rental car so ciudad de jardines suited us fine, it's a beautiful neighbourhood just between Triana and Canteras.

I am still conflicted about this hotel. When we came to our room there were stains on our bedding. There wasn’t even a bottle of water that is a norm for 5 star hotels. We had only one tea spoon that wasn’t very clean. When I told about it to a receptionist I received a dry “sorry” we will clean it and she told me that in Canaries they don’t give you complimentary bottle of water. Which was surprising as we were in another hotel before that and we had one complimentary bottle. Another thing that was upsetting is that apparently the swimming pool on the roof is only accessible for certain rooms. It wasn’t said anywhere, so it was another “surprise” for us as our rook was just deluxe superior and that swimming pool is only open for Suites. No one even mention it at the reception and we found out when we tried to go to the pool and our key didn’t open the door. Another funny thing, if you book a suite, you will get toiletries from Rituals and all cheaper rooms get some other brand. I thought it was a bit funny as in many hotels they have rituals in all types of rooms. Another not very pleasant experience was when I called and asked for an iron and they said they will get it and I waited for 40 minutes and no one showed up. Next day when I mentioned it I heard another dry “sorry” 😅I’m not saying service was terrible but I would hope for a better one in a 5 star hotel. Everything else was great, the room itself and location and swimming pool downstairs and the one on the roof (which we got in accidentally with other people) the spa was great as well !

Pretty nice hotel in Las Palmas. An old Spanish hotel that proactively lays out tooth-brushes, combs, q-tips, and everything you need when travelling and you don't have your bags with you / are too lazy to unpack. The front patio of the restaurant is very comfortable for some peanuts and a drink.

I stayed here on my last holiday. On first impressions, the hotel is beautiful to look at. It looks really grand and 'posh.' I only stayed a couple of days so I spent a lot of my time at the hotel, as it was just a little relaxing break. On my first day I had an amazing breakfast followed by an equally amazing massage! Even though I only stayed a couple of days I had one of the most lovely relaxing breaks ever. My room and the rest of the hotel was lovely and the staff were so attentive and welcoming. Would love to go back.