Sant'Angelo Luxury Resort

This was our first time to Matera and it was amazing!|The hotel is located near the iconic rock church Santa Maria di Idris. Our room had a patio with views of that church. The hotel is also located a short walk from the entrance to the hike to Belvedere Murgia Timone - a must do for those who can handle a one hour hike (one way). There were also a number of excellent restaurants nearby. We were not sure what to expect in a cave room but thoroughly enjoyed it. The room had a luxurious bath, a lounger with TV, and a four poster bed set on a stone base. It should be noted that the only natural light is at the entrance to the room.|Caterina at reception helped to make our stay very enjoyable. She provided a number of recommendations on what to see and do in Matera. And she provided a list of recommended restaurants outside - but near - the hotel.

ALERT - Hotel Room Broken Into During Stay||||Took a 90 minute tour arranged by the hotel, came back to find we were robbed.||||Our room was well up a mountain (a several minute winding walk up hill), not right on the street or any easy opportunity. We have suspicions that this was targeted and there was some degree of coordination between the hotel and the tour company (Ape Tour Matera, our driver’s name was Paolo).||||There was access to the balcony through a common area on our level of the hotel. ||||The thieves rifled through our things, took an expensive watch, bag, pair of shoes and other small items. The bag had an airtag in it and we tracked it to another location (that we had never been to) where it was dropped on the street, where the police and hotel manager (Biagio, who was helpful) came out to meet me to investigate.||||We filed a police report, the hotel has video surveillance but has not been willing to acknowledge it. Despite the theft being quite obvious, the hotel owner has not been willing to rectify this in any meaningful way (should that change, this review will be adjusted).||||It’s a shame. The city of Matera is absolutely stunning and the food/restaurants are amazing.

Sant'Angelo Hotel - Matera was one of the best hotel experiences we've ever had! From the location, to the room, the balcony view, and especially the incredible staff who made our stay unforgettable!! This is a luxury resort complete with all the finest amenities and comforts anyone can ask for - exceptional property.|We contacted the hotel a couple months in advance notifying them that we would be eloping in Matera and asked if they had any suggestions or could provide help with wedding vendors - flowers, hair, makeup, restaurant reservations, etc - and the service and attention we immediately received was overwhelming, led by our favorite Concierge - Giorgio! He immediately went to work coordinating a florist, suggesting photo shoot locations, arranged for the best table in the house the evening of our nuptials, room decorations that included rose petals, 40 votive candles, full bouquets on the balcony plus one in the room, champagne, cookies, and confetti for our big day!!! It was magical the way he pulled off the planning so effortlessly and elegantly making our wedding so so special! |I want to give shout-outs to the rest of the staff who were so accommodating and helpful during our stay:|Flavia, Esther, Katarina, and Alessandro. You were all fantastic!!!|Thank you Hotel Sant'Angelo for making our Big Day the most special experience ever!! |Grazie-mille for all your care and effort! Until next time - Ciao!!!

We had a fantastic stay. The location was perfect especially since we were only in Matera for one night. Our room was luxurious, super cool to be able to sleep in the cave. Comfortable beds, great service, restaurant excellent. Worth it to stay in the old town and for the experience of sleeping in the cave.

Room was fascinating. Location was great. We have mobility issues so they arranged a tour of Matera for us in an Apecar (Tuktuk) The service was either great (picking us up at the garage) to poor (not answering the phone at check-out time, telling me after I carried my own luggage 500 feet down 20 rough stone steps that there was another desk to call, not telling us we'd have to climb 50 of stone steps for breakfast, or that they would deliver breakfast to our room

We very much enjoyed the ambiance, room and service during our amazing stay in Matera. You have a wonderful hotel, excellently situated in and unique and amazing location. My one suggestion, when you are advising clients that an option is to walk down to the hotel, you should ensure that you tell them to ignore google maps and take the road and not the stairs.

Nice hotel, staff very very friendly and helpful! Applause for the guy bringing up all our luggage! The view is gorgeous and the hotel is perfectly located. The breakfast is not much but tasted ok. Don’t think you should ask more money for dishes which can be ordered. Just include everything. Rooms were not very clean and our shower was very small and overall we couldn’t get the room to be colder. But overall the experience was good!

Took a 90 minute tour booked by the hotel, came back to find we were robbed. Safety is the absolute bare minimum. If you don’t even have that at a 5 star hotel, why bother. Our room was well up a mountain (easily a 7 minute winding, challenging trek straight up hill), not right on the street or any easy mark/crime of opportunity. It was clearly an inside job- either the hotel staff or they vendor they work with saw their chance while we were scheduled to be away for 90 minutes. Either way, filed a police report, will contact the embassy and will ensure everyone is warned about this hotel and tour provider (Ape Tour Matera- Paolo).