Santa's Hotel Aurora

We had a lovely time in this hotel. The rooms are cosy and comfortable and the breakfast is nice. The fire in the bar area is lovely to warm up with a hot drink after a cold activity. The staff make this hotel extra special and my grandaughter absolutely loved Rukka who always had lots of time for her and gave her a little trainee elf badge which she was very proud of. |We were made to feel like friends by Rukka and she gave the hotel a warm and welcoming feel.

Recently stayed in the Premium Igloo at Santa's Hotel Aurora to the tune of £658/night. Unfortunately the room is grossly overpriced and does not warrant this exorbitant price. The room is small, cheap furniture, pillows that are paper thin and one soap for all your needs (bring your own conditioner and lotion). Dust bunnies everywhere, bathroom not very clean. For the cost I expected much more attention to detail. The igloos are close together and not one has a full forest view as advertised on the hotel's website. If you can manage to secure an igloo at the end of the row you will have a partial forest view at best. The hot breakfast was inedible, we went once and didn't go back. Manager was never available the several times we tried to address these issues during our 2 night stay. Overall, a disappointing stay and far from the luxury experience you'd expect from this price point.

I read some of the other reviews and was pretty nervous about having booked a glass igloo in poor condition and terrible service. I understood it was high season so our pricing will be… high. I actually found the service to be decent by the front desk and breakfast staff and the igloo comfort to be quite adequate. Ours was clean and I did put in a request for the one that was farthest from lights. I think if we had clear skies and strong aurora, we would’ve seen it but I do question the location of these igloos. The town is pretty well lit, which is good for walking around but really not good for aurora watching. I ended up walking to Ahvenlampi for somewhere more removed from lights and I did see some faint aurora but even there, there was light pollution. Breakfast was fine too and I particularly liked their yogurt and berries. If you want a chance to see aurora from your igloo, I recommend choosing somewhere else where it’s darker. Igloos were still cool but a bit of a gimmick if you ask me.

Overall we found the staff to be pleasant and attentive, loved how close the hotel was to the slopes, and found the breakfast to be both plentiful in choice and for a variety of tastes. That said, the shower doesn’t really get proper hot, just warm, and they do not clean your room unless you specifically ask. Additionally, it snowed and rained a lot during our stay- making the pathway to our igloo quite treacherous, and we found it strange that they did not have the ice cleared or salted or graveled to make it less slick and more safe. That said, the staff was very helpful when we asked and were able to provide us with walking sticks so be sure to ask for those if you have similar conditions. A few things we found deceptive were the wording of “all hotel rooms” having saunas, because the igloos are not counted in that; the photos of the igloos made them look much more spacious and closer to the woods; the bathrooms are cramped and the floor floods when you shower because it is not properly enclosed; the “mini bar” in the room is an empty mini fridge; and their “aurora alarm” is actually an app you install on your phone meaning that you have to have phone notifications on to get the alarm. As others have mentioned, there is simply one soap meant for body and hair, so bring your own shampoo and conditioner if you wish; the beds are rather firm and are two twins pushed together which don’t stay together super well if you move at all in your sleep; the igloos might be nice to see the aurora if the index is high, but they are quite close together and near a well lit hotel so there is a lot of light pollution preventing much from being seen in less ideal conditions. We were able to see the aurora very clearly one night we were there, but the windows were so dirty from the melted snow that we had to go outside to enjoy them and for the most part the outside lights and dirty windows also prevented us from seeing many stars.

Had a room with fireplace and sauna. Not new but well kept. Family hotel. Excellent food. Smiley service.

I would not stay here in an Igloo. Do not pay the money. This is not the experience you want. The igloos are close to a brightly lit hotel. They are close together. People can definitely see in the igloo due to the cheap curtains. You aren’t out in the Forrest as you would expect. You can’t even drive your car to park and unload your luggage and there is no one to help you. It is ridiculous. For what you pay, get the experience you want elsewhere. . No one would pay this much unless you would be able to stay in a dark area to at least see the beautiful sky on a clear night. Tonight it is clear but you can only see major stars because of all the light from the surrounding buildings. The pillow is as flat as can be. Two beds are pushed together. Read the other reviews. They are all true. The room is tiny which is ok but a section of our glass roof did not clear with heating . It is broken. In general a lack of attention to customer service and detail that you expect when spending this much per night. Just don’t do it. Maybe the other less expensive rooms would be ok if you want to do activities during the day but if this is your dream of staying in an igloo to gaze at the sky, go elsewhere.

Older hotel, but well kept with rooms in the main house or Aurora bubbles close to the ski lift. Food and service was excellent

Very enjoyable stay, a quiet and relaxing getaway surrounded by nature. Reindeer were walking down the street and we could watch them from our room. The breakfast was excellent, location so close to another restaurant we could walk there to have dinner. Beautiful nature trails starting just next to the hotel.

I loved this hotel. Staff was awesome. Food was DELICIOUS! The glass igloos are super cute. They are smaller than I expected but still very cute. I wish the hotel had better mattresses and queen/king beds but it may be a European thing to have two twin beds. The regular rooms are drabby, dark and nothing to write home about. The regular rooms do come with a sauna. We somehow ended up w our igloo and regular room, which was nice not cluttering the igloo w our two large suitcases. The Hotel is close to everything, but then again nothing's far within that little area. We would stay here again and you must must stay in igloo. Not sure how well you would be able to see the northern lights from igloos as they are too close to city lights but maybe if the Aurora was super strong. The igloos are much fancier than regular rooms and much brighter. The Igloos have their own water heater, so you have about 15-30 minutes of comfy water in shower. The glass ceiling has a heater to melt away any snow or ice and the floors were warm so they may be heated too. You also get robes, slippers and sleep masks in igloo, even the blow dryer is better in igloo! The one thing I wish they would change in the hotel is their soap, it smelled bad.