Santiago Marriott Hotel

This is a lovely hotel in a great location in a lovely city. However, what I want to stress is their outstanding customer service. I was having a health issue and I went to the front desk. I did not know where the pharmacy was nor more importantly, I did not speak English and thought it would be difficult to explain my issue. Estefania Acosta was patient and understanding and arranged for a young man to take me to the pharmacy. Matias walked me to pharmacy and translated and was so helpful! Both these employees are such an asset to a wonderful hotel and went way beyond their job to help me. Stay at this hotel. They will take good care of you!

The Santiago Marriott is a striking building, located in the Las Condes district. The building dates back to 1999 and some of its features underly the age. The lobby for instance is vast and cavernous. Our room was spacious if a little spartan. I understand the last refurb was in 2010. Having said that, the bed was very comfortable with spotless linens, and the bathroom was more than adequate with great water pressure in the shower.||The rooms have giant picture windows with exceptional views, with some possible sound penetration from outside if you are facing the highway. This didn't cause us any problem however.||The big standout to our stay though was the amazing staff. Cristobal at the front desk was superb and couldn't have been more helpful, and Luisa in the breakfast room was so friendly. We found all the staff to be engaging and warm and they really made our stay special.||The buffet breakfast was amazing with a huge choice of both cold and cooked-to-order items.

We had a wonderful few nights at the hotel. It was well located for us. Cristobal was extremely helpful. Breakfast was well varied. Dinner also was very tasty. Rooms were well cleaned and the bathroom facilities great.|The only complaint: we needed to reach a destination quickly and were advised that the hotel had their own taxis. We knew this would cost more than regular taxis. On the way back to the hotel from our destination we took a regular taxi. We were horrified that the hotel taxi was priced at FOUR times the amount of the regular one. We believe that this harms the reputation of the hotel.

Everyone at the Santiago Marriott was extremely helpful and friendly. Cris at the front desk went above and beyond to assist us with any questions we had. The breakfast buffet was varied and yummy. The room was clean and comfortable. The concierge set up a great trip with driver, Pedro and guide, Lorena. Highly recommend

This hotel staff should teach the rest of Marriott how to do it correctly. Wonderful staff, particularly Kaddy at the front desk. She was knowledgeable and positive with excellent english. Made us feel like family. The executive lounge always had fresh food, and excellent wine. Hosted by Luciano, he is attentive and accommodating. Breakfast was so good, we never had lunch. Can't wait to go back.

We stayed at the Santiago Marriott Jan 17-20. It is a clean, modern hotel with friendly and helpful staff. The most impressionable was Christobal at the front desk. He greeted us with a kind and helpful demeanor, helped us understand the restaurants and amenities, and each day we walked past the front desk he asked about our stay and offered assistance. The bellmen were busy when we departed so Christobal personally took our luggage to the transport vehicle and loaded it himself. The room was clean and had all the amenities we’ve come to enjoy in a Marriott hotel. I suggest you pre-purchase the breakfast package as it is fabulous and well worth the money. Excellent location and within walking distance of the nearby shopping mall.

Enjoyed our visit, good safer location. All amenities were available and we enjoyed the insight food service most . The spa facilities were great, but disappointing with the jacuzzi being out of service our complete stay. The massage service was as expected and all good . The onsite coffee service was disappointing with availability being an issue anytime of day. And limited availability. Rooms and view were fine .

First time visiting Chile. Was part of a group taking a South American cruise visiting Argentina and Chile. We did not speak Spanish. The staff was very helpful and most spoke English well enough to help our group. The rooms were large, very clean and very comfortable. Bathroom large and clean. Our luggage was waiting for us in our rooms when we got back to the hotel. Although we were leaving very early in the morning, the hotel prepared a light breakfast for us. A special thank you to Paula, one of the desk staff, who spoke English very well and helped us check in for our flight the next day and printed off our boarding passes for us. The staff of the Marriott Santiago were excellent ambassadors for Chile. Thank you

I stayed here during the 2019 protests and for that reason probably got upgraded to the executive suite. I didn't ask for it. They just gave it to me. The front desk messed up my key card access for the room so I had to drag my luggage all the way back down from the 23rd floor to have them re-do it. First world problems. The room was foolishly large with insane views of the city from the 23rd floor, also where the sucky executive lounge is located. The only thing they offer is non-alcoholic beverages and stupid snacks like M&Ms and raisins. But hey, at least it's 24 hours. As for complimentary breakfast at Cafe Med, I have never been more unimpressed with a breakfast buffet at a Marriott. And I average over 30 nights a year at Marriott properties. The food was absolutely atrocious. Overall, the hotel has zero charm given its location inside a business center. The only reason I'm at 4 stars is because of the upgrade, the gym and the pool. The gym is pretty stacked with equipment and the pool area is quite nice.

The good: -Nice area/location -Meals are good -Spa is nice -Pool is decent The bad: -Mysterious black soot/mold fell from the air vent above the toilet -Staff was hit or miss. Some were very nice and helpful, others- not so much.

I am a huge fan of this hotel. For starters, it has a great location in Las Condes and steps away from a nice shopping center. The lobby is very spacious, well lit and nicely decorated. There is a nice lounge in the middle. All the staff is very polite, pleasant and will do everything to make your stay pleasant. They often check on you and ask if there is anything you need. The room itself is very spacious. The 3 times I have been there I had a corner room with a very comfortable bed. The bathroom is quite large but shows some signs of tiredness, a little upgrade could do the stay even more pleasant.

At first glance this seems like a typical Marriott property but the service makes this place really special. Marriott should have the Chileans training their employees world wide. If you even seem like you might need anything 20 people are rushing to help you. The area is a bit far from the city center but the walk to the subways is very nice and it feels very "safe". You can walk around in expensive clothes and no one will bother you. Our maid spoke perfect English and was really nice. Actually I have not met anyone who doesn't speak perfect English at this property. Shout out to Mary Carmen for giving us an amazing room and putting up with us. I know we can be difficult. Luckily Chile is a gorgeous country so we will be returning soon.

Beautiful hotel. Very upscale. Staff is very nice. Asked for a room that was up high and with a view and they gladly accommodated

Great lounge, but far from old town. It's an easy walk to mall and places to eat. Our room was very nice and had a great view of the Andes. Great knowledgeable English speaking staff. The concierge lounge was particularly nice and well stocked at happy hour.

Very typical Marriott property. Great, gracious staff eager to assist. Large old-style rooms, but the carpets are stained. The rooms seemed to have been upgraded not too long ago, however, they didn't seem to include new carpeting. Marble floors in the bathroom and a great tub for baths. The rooms have a large TV with a lot of channels and fridge, but no microwave. I enjoyed the views (front and left side). Great location, right next door to a large grocery store and home improvement center. A block away is a large/modern shopping mall with a restaurant avenue with many N. American restaurants and inside is a wonderful food court with both local and US eateries. You'll also find here, a stop for the Touristic hop on/off bus, which is a good way to see the city for your first visit (airline employees get 20% off). They have a very nice breakfast buffet with fresh omelets, sausage and bacon, breads, cereals, great fruit, waffles, potatoes and tomatoes au gratin. The pillows are the worst I've encountered, much too soft and quite uncomfortable. Next time I'll ask for something more firm. The 2nd stay, there was no plug near the bed for a CPAP machine.

This is a beautiful hotel; gorgeous lobby with sports bar, nice artwork, nice design / architecture. There is an Executive Lounge for Marriott members with a fantastic view of the mountains (when not foggy) and a great breakfast bar that includes a honeycomb and even mimosas on weekends. The staff is very friendly & helpful. There is an enormous, sprawling mall nearby with great stores and fabulous restaurants.

This is really a great hotel. I have stayed here several times and each time and greeted with a warm smile and I would sincerely and wholeheartedly recommend this hotel to anyone making the long trip down to Santiago. If you are a platinum member ask if you can have one of the rooms that ends in the number 10. They are more spacious and as a benefit you have a conference table at your disposal that you can use to conduct meetings at. The only drawback is the Latin Grill Restaurant, which despite trying comes up short in being a great eating establishment. There are several great places near Plaza Arauco that I would choose otherwise.

I stayed at the Courtyard Marriott next door and it was nothing short of amazing. Great rooms great price amazing location right across the street from a shopping center. Couldn't have asked for a better location and stay! *TIP* book directly on their website you get more perks (like free wifi and cheaper breakfast inclusive rates).

Great hotel with excellent service ... Will stay again and every time I travel to Chile in the future

This is a beautiful Marriott with spectacular views of the Andes and excellent staff. Being that it was our first visit to Chile, it was nice to have friendly people to help us get acquainted with public transport and provide travel tips. Front desk associate, Ariel, was very helpful and attentive throughout our stay. The guest service he provided is what made our first experience in Santiago a pleasure.

So so for a Marriott. Nice location in town. Good places to dine in the local area!