Leila Lee
Google
Me and my friend went this restaurant to celebrate our birthday. Our evening started well with 2 delicious entrees, but unfortunately, the experience took a disappointing turn when it came to the mains.
After a 20mins wait, The waiter delivered our food to our next table. Our pasta was cold, we had just a bite and cancelled pasta. Our medium rare stake was served blue, which was very far from the quality we expected. All the servers were busy, we didn’t have a chance to address the issue promptly.
We considered ordering dessert. However, despite receiving the menu, no one came to take our order.
While we understand the venue was busy, it seemed that focus more on resetting tables than checking in with diners. Unfortunately, this lack of attention left us feeling overlooked and disappointed.-visitied 22/2
***I previously left a review and also sent an email to restaurant’s email regarding my experience at Santini, but unfortunately, I haven’t received any response. I was hoping for some acknowledgment or follow-up, as I believe customer feedback is important. If the email address provided is not for customer concerns, please clarify where feedback should be sent. Disappointed by the lack of communication from the team.