Jeffrey
Google
My partner and I stayed at QT and decided to have dinner at Santini Grill. We had a great first impression, starting with the friendly hostess who wished me a happy birthday and our lovely waiter—a French gentleman, though I forgot his name. He introduced himself and offered to help us with the menu.
We eventually ordered our food (entrée and mains), and overall, the food was good. The burrata was a bit plain, the crab linguine a little salty, but the snapper was fantastic.
However, our initial 5-star impression began to decline after our order was taken. Our waiter disappeared and never returned to check on us. He was replaced by a lady (I believe she’s Argentinian), but her service was not as attentive. She only took our empty plates, asked if we were ready for the mains, and later cleared our dirty plates. She didn’t check on us at all during the meal.
What made it more disappointing was noticing the difference in service. She served the table next to us exceptionally well—constantly checking on them, asking how the food was, refilling their water (while mine was almost empty, and she saw it), and explaining the wine selections. Unfortunately, we did not receive the same level of attention.
We also wanted to order dessert but waited for a while, and no one came to our table. Eventually, I decided to pay the bill. When I asked what time the restaurant closed, I learned that the last order was at 9:30 PM. It was very disappointing that none of the waiters informed us about the last order.
I would personally rate the experience 4 stars, while my partner rated it 3 stars.