Najat El Messaoudi
Google
My partner (who's greek) and I come to Athens twice a year and used to buy coffee from you everyday (sometimes twice a day) while we stayed in Athens because your products are really good and the atmosphere was friendly and warm. We would also recommend your café to our friends and family because we loved your place.
Unfortunately, during our last trip, we decided we wouldn’t come back to your café because I had two bad experiences with the same barista. When my partner ordered in Greek, we never had issues. When I came alone I would use the few words I know in Greek to say “hello”, “thank you”, “goodbye” and even to ask for the drink I want (a latte with oat milk). When I ordered alone to the said barista, she did not even replied to my hellos, she made me feel like I was not welcome, one time my cup of coffee was only half full (and I saw her empty the oat milk bottle, but not opening a new one to complete my drink) and the second time, I saw her take the almond milk instead of the oat to make my drink and I didn’t even dare to say something because she made me feel so out of place.
I am a tourist, that’s a fact. And I can understand that it can feel annoying for Greek citizen to have so much of us, and that tourism is tiring. I really do. It is important for me to respect others, to be polite, and even to be friendly with the people I encounter. I do not need for people to like me but I do not understand the behavior of one of your barista towards me, and it felt unjustified. After 2 experiences like these ones, I do not have the heart to keep buying from you. That is just not the energy I want to share with the people around me.
I do have to say however, that it does not apply to the other employees and other than this particular barista, we did have good experiences.