Santuario Las Escaleras

Highly recommend. Affordable and nice. We Loved how clean it is. Very friendly and kind staff. Great authentic food at small restaurant. Great location, you can walk to all the sightseeing location. You can hear marimba playing at night from plaza.

Literally almost everything about this hotel was great. The very first day arrived Victor who was at the front desk helped in any needs or questions I've had. The hotel is located at the heart of the San Cristobal and walking distance to anywhere. Very clean and their beds were extremely comfortable. The view from the terrace is outstanding at night or during the day. Irecommend this place to anyone. It would have been great if they had refrigerator in their rooms.

The rooms exceeded my families expectations. The views are incredible from the balconies and in the bedroom and living room. Very clean, even better than advertised for the facility. Check in was easy and the location is a short walk to the center park. Highly recommend.

This time I spent my vacation at San Cris, as mexican lovely nickname the town of San Cristobal Las Casas, in the state of Chiapas, Mexico. The hotel I selected together with my wife and daughter was Las Escaleras. This lovely decorated place with Mexican tiles & beautiful gardens had two spacious rooms and bathrooms very comfortable. The breakfast was delicious and the staff helpful by far, I specially remember Evelyn at the front desk and David at the restaurant. The location was excellent and we enjoyed the walk from the hotel to the main park downtown only four blocks away. As part of the accommodation, we had a nice terrace with a table and chairs useful at any time to enjoy an amazing view of the city. I strongly recommend this hotel as a special place to vacation at San Cris.

So happy to have found this lovely hotel.||||From the moment we stepped off the ground transportation we were made to feel welcome, like coming home. There are so many wonderfully well thought out details that I am sure I will forget to mention many of them.||||As the name suggests, this is very much a vertical layout with the rooms set either side of a long stair leading ever higher up the side of the hill – and far from being a problem, this is the features that ensures that every single room has spectacular views of picturesque San Cristobal de las Casas. And after sampling so much delicious local cuisine, we were glad for the exercise involved in reaching our incredibly spacious rooms.||||We stayed in #11 but had friends in other rooms including #7. The entrance to #11 is via the living room featuring a large sofa (with pullout if required), a fireplace (sadly not in use due to air-quality rules) and an enchanting little balcony, an ideal spot for a morning coffee or evening glass of wine or mezcal…||||Up from there you find a smaller full shower-room and then through another door to the master-suite, featuring a huge comfortable king-size bed in a wood floored bedroom as well as a very large bathroom with an excellent shower. We found the water to be piping hot which in San Cris is a blessing during the cool evenings and mornings.||||The panoramic views down over the tiled rooftops to the center of San Cris are mesmerizing and the particular view of the cathedral framed by the rooms on either side of the stairs when coming down to breakfast is now firmly fixed in my memory.||||The little lobby, reception area is lovely and features many thoughtful touches. We particularly liked the little candles which each guest can set into the stone wall, reminiscent of an altar.||||The on-site restaurant is not only a great convenience but also a real treat. As in all aspects of Las Escaleras the service is attentive and friendly, the coffee hot and delicious. During our four-night stay we sampled virtually the entire breakfast menu and the omelets topped our list of favourites with the chilaquiles a close second.||||Smiles abound at Las Escaleras, although with the protocols in place for the Covid-19 including facemasks, those lovely smiles were often hidden but reflected in the sparkling eyes of the mask-wearer.||||And speaking of protocols, we were all so impressed by the levels of sanitary protocols, not only at our hotel but virtually everywhere we went. From thermal cameras at the Tuxtla-Gutierrez airport, to the van driver disinfecting every suitcase, to the general use of facemasks and virtually all shops and restaurants conducting temperature checks and supplying anti-bacterial gels, we felt very safe and protected during our entire visit to Chiapas.||||One of the very best features of Las Escaleras is the location. Pretty much everything we did and wanted to do was within an easy walk. And yet you are just far enough from the centre of town to enjoy almost total silence at night and early morning for those looking to have a lie-in.||||We calculated that this was our first visit in almost 25 years and the town has grown, but the charm remains, and many things have actually improved such as the eclectic choice of restaurants, cafes and bars, including some really great dining options.||||One thing which visitors have to adjust to is the large numbers of street vendors, peddling mainly arts and crafts from the outlying villages, lots of jewelry and a wide variety of trinkets, street food and dozens of other products. Probably due to the fact that they have had to endure very lean months due to Covid-19, most of these vendors are simply deaf to the word “no” but with a good attitude and friendly banter you begin to take it in your stride after a while. Every traveling will make their own decisions on this front but while you want to help every single person, at the end of the day your purchases will trickle down into the economy and hopefully make a positive impact. We visited two bustling markets and my wife loved them. The vast majority of the stall-keepers are far less pushy than the street vendors and with time and a good eye one can pick up some truly lovely items from highly skilled artisans.||||During stays like this you tend to leave the hotel with a touch of sadness, saying good-bye to those who have made your stay so memorable, people like Rolando, Evelin, Iris, David and the wonderful Chef… thanks to all, we will definitely be back as well as looking out for other hotels in the Inmense boutique hotel chain.

A very nice hotel within a 10 minute walk of the central Zocalo and Church. The rooms are spacious and tiled so a bit cool in March, but probably very good in the summer. All staff is friendly and helpful and will go out of their way to be of service (shout out to Evelin).||The name (The Stairs) is fitting as there are many. I had room 6 and climed 42+ stairs to get to my room (lucky for me, both my wife and I are in pretty good shape..... still). Since we were out on most days before 6 AM, I cannot comment on the restaurant.||One final word: the hotel is part of a chain of hotels and you might be offered a 'presentation' in exchange for a gift. No pressure like in timeshares though.||Will be back again as San Cristobal is central to any day trip tour you might be planning on taking.

We stayed at the hotel for 5 nights in August 2019. The hotel is close to the center of the city. we were 5 in the room with 2 showers and bathrooms. room was spotless clean. but otherwise had some issues: one night we didnt have hot water. there room is very dark with not enough light. windows that can be opened are very small. breakfast is very mexican. not very good. we couldnt find what to eat. there are a lot of stairs to the room. the Wi-Fi was crap, for 48 hrs it didnt work at all. only after i complained they brought someone to fix it. ||||And when we wanted to check our 1 hr later (1pm instead of 12pm) they asked for 500 pesos. this is ridiculous. ||I am sure there are better hotels in San Cristobal (we loved that city)

I stayed here with my cousin and had an awesome experience. The hotel was within a 5-10 minute walk of the main part of town. The breakfast was very tasty and the staff was extremely helpful with booking tours, etc. The room was very clean and had everything we needed. Keep in mind that there are many stairs you need to walk up in order to get to your room.