Shay G.
Yelp
Sanu Postpartum Retreat has some positives, but unfortunately, the cons outweigh them for me.
**Pros:**
- The staff and doulas were very friendly and helpful, which was a highlight of my stay.
- They offered a complimentary massage to make up for being short-staffed the first night, which I appreciated.
- Baby essentials like diapers and wipes were provided, as well as postpartum necessities for mom, including pads, diapers, and a peri bottle.
- They were accommodating with offers to watch the baby in-room for day naps.
- The hotel itself was clean and well-maintained.
- The infant classes were informative, albeit very short (around 10 minutes each).
- The 24/7 open line of communication through WhatsApp with the staff and doulas was very convenient. It made it easy to get help or ask questions at any time.
**Cons:**
- The facility was occasionally short-staffed, meaning there were times they couldn't respond to baby care requests promptly.
- The nursery camera had frequent outages and only provided a limited view of the baby's bassinet. If the baby was being changed or soothed elsewhere, they were out of sight, which was very concerning. After I complained, they made arrangements to hold my baby in a private room where she could be seen on camera at all times. While I appreciated this effort, it didn't seem to be the standard, and I had to request it again the next night.
- The food quality was disappointing--overcooked dishes like mac and cheese, steak, and chicken were common.
- Meal policies felt restrictive; moms were only allowed one entrée per meal (no appetizers or desserts), which differed from older welcome packets that mentioned more options.
- There were also supply issues--one evening, I ordered shrimp, but they were unavailable, forcing me to choose another dish.
- The menu lacked variety, staying the same throughout the stay.
- The parent lounge snacks were underwhelming--just chips and granola bars. This was disappointing, especially since the hospital where I delivered offered a much better variety of snacks for free. Breastfeeding makes you very hungry, and with meals spread so far apart (7 a.m.-10 a.m., noon, and 7 p.m.), I had to order snacks from the grocery store during my stay. A more thoughtful selection of snacks would have been a great benefit.
- Many appealing amenities came at an additional cost: massages, IV treatments, partner meals, parking, and more. These extras add up quickly.
Overall, while the idea of a postpartum retreat is fantastic, the execution at $880/night felt far from luxurious. Too many corners are being cut, and the experience didn't feel as relaxing or premium as I had hoped. In hindsight, that money would have been better spend on a postpartum doula to come in home and help. Unfortunately, I will not be recommending this retreat to others.