Sapphire Suites

Hi,||I hope this message finds you well. I want to express my concerns about this place in the hopes of helping others. Unfortunately, I cannot recommend staying here. I believe the staff could benefit from additional training, as their behavior seems unprofessional.||Additionally, the rooms and bathrooms are dirty, and the food is unhygienic.

Property located at the hear of city, that's the only advantage. |Super expensive compared to the amenities being offered. Pay a little extra and stay and much better properties nearby. |Rooms are small, breakfast limited choice. |Unprofessional and Unsupportive staff

They have fraud attitude. I stayed for two days in this hotel with my mother I had to Checkout early morning so I cleared my dues day before at night only. But Next day morning when I was checking out Receptionist( a young guy) asked me wait for 5 mins so that they can verify every is good in the room or not. So, I did. In room they provide some beverages and eatries on chargeable basis. Here now they play their fraud attitude. One of the waiter called the Receptionist and told that one of eatries sealed is open which I didn't open. My mother also said that we haven't open even though. Then they started you have to pay you have to pay you have pay. 2-3 waiters also gathered their. I Argued with them for couple of mins. But still they said you have to pay you have to pay. Then I asked the Receptionist I want to talk to any senior person of the hotel Guess what. The senior person told me mujhe apne staff apne waiters pe Pura bharosa hai aap jhut bol Rahe Ho. Aapko pay karna hi hoga. I paid almost Rs.10000 with all my bills include and still they Argued for couple of 100 Rs. For the product I haven't consumed Be aware Kindly take pictures of all food and beverages during Checkout from the room if those are sealed or not.

Bad service ever in my life. Staff are misbehaving and asking for money. Dirty rooms, unhygienic everything. Strongly recommend not staying there.

This hotel is located at a convenient location near New Market, Kolkata. The room and washroom turned out to be well maintained and had all the amenities. Besides the restaurant there is also a hall for organizing events like conferences, etc. The complimentary buffet breakfast layout was decent with Indian and Continental items. A good place to stay when having work in that area.

Paid Rs.5000, Very bad reception, We are husband & wife staying but they provide twin beds. They always do this with online booking customers. If you provide extra money to the reception they will give you at your convenience.

My recent experiences at sapphire suits left me with mixed feelings. During my first stay on June 6th, we encountered issues right from check-in. Despite booking a couple's room, we were informed that only twin beds were available and were offered an "upgrade" to a supposedly higher category room. However, upon entering the room, we were greeted by a strong, unpleasant odor, and the supposed upgrade felt more like a downgrade with outdated amenities that didn't match the advertised four-star standard. Disappointed but hopeful for a better experience, we decided to give the hotel another chance and booked a higher category room for June 9th. Upon arrival in the morning, we requested to drop off our luggage early and were met with a tedious check-in process that involved multiple forms, passport submissions, and unnecessary delays. Despite our explicit request for a fresh and clean room, upon returning later in the evening, we were shocked to find blood-stained towels in the bathroom, indicating a serious lack of hygiene and attention to detail on the part of the housekeeping staff. The overall service and standards of cleanliness observed during both stays fell far short of what one would expect from a four-star hotel. It's concerning that such basic standards of hygiene and customer service were not met, and it leaves me questioning the validity of the hotel's star rating. I've attached photos and videos to provide a visual representation of my experience, including the unpleasant odor in the room and the blood-stained towels. In conclusion, while the hotel may boast a higher star rating, my experiences suggest otherwise. I hope this review serves as constructive feedback for the management to address these issues and improve the overall guest experience. If there are any options for minus marking i would do that for this hotel. Disaster, pathetic hotel.

There rooms are well decorated but quite small I guess. Otherwise you will love the view of new market as the hotel is situated in the heart of the market. The service was very good. Staffs are very polite. Food was great. Overall it's a good stay.