Sapporo Grand Hotel

Had a wonderful 5D4N stay in the East Building at Sapporo Grand Hotel. From the moment we arrived, the experience was excellent. Check-in was quick, and the staff were very attentive, even escorting us to our room when we were unsure about the correct elevator. The room itself was stunning. The twin room was spacious, clean, and well maintained, with all facilities in good working condition. Throughout our stay, the staff were consistently friendly and accommodating, patiently assisting with all my inquiries. Buffet at Northern Terrace offered 15% discount per person as hotel guests which was a nice bonus. The hotel’s location is another highlight. It is conveniently located near Sapporo Station and is directly accessible via the Sapporo underground walkway. The walk takes about 10 minutes and is straightforward, making it especially convenient when traveling with luggage and avoiding the cold winter weather. One area for improvement would be the addition of a self-service laundry room. However, the hotel does provide a same-day laundry service if clothes are sent to the staff before 10:00 AM. Overall, a great stay, and thank you to all the staff at Sapporo Grand Hotel for their warm hospitality.

I am writing to express my sincere appreciation for the kindness and care shown by one of your housekeeping staff during my stay at Grand Mercure Sapporo Odori Park. On December 12, 2025, at around 11:00–12:00 noon, shortly after I exited the elevator, an earthquake occurred. The building was shaking quite strongly, and earthquake alerts were sounding on our mobile phones. We were extremely frightened at that moment. In our panic, we approached a housekeeper who was working in the first guest room on the left-hand side after exiting the elevator. Unfortunately, I did not have the chance to note her name or the room number she was cleaning. Without hesitation, she stopped her work, comforted us, invited us to sit down, and kindly talked with us to help calm our nerves. Even though she clearly had many duties to attend to, she chose to stay with us and offer her reassurance and support. Her warmth, compassion, and genuine care made us feel safe and truly touched our hearts. Thanks to her, our fear gradually disappeared, and we felt deeply comforted during a very distressing situation. Please kindly convey our heartfelt thanks to her. We were truly impressed by her professionalism and humanity. This experience left a lasting impression on us, and we would be very happy to stay at your hotel again in the future. Thank you very much for your wonderful hospitality.

Great staff and a perfect location, close to both Sapporo Station and Odori. The room layout worked well for me. The only downside is that the bathroom is a bit outdated. Overall, a great stay.

We stayed for 4 nights and had a great time! The location is awesome, we could reach most places we wanted to see (Clock Tower, TV-Tower…) by foot in a few minutes. The breakfast was delicious, especially the „Japanese Style“ one was a great surprise. The room was modern and clean, with good amneties. Finally, the service was outstanding. Small gestures like opening the (automatic!) door manually, friendly greetings, or carrying the baggage for us to the room were really appreciated. Lastly, the lobby smelled great, with fresh flowers in the center!

This hotel is known for hosting the famous people and is centrally located in Sapporo, which was the main reason we booked our stay. However, the front desk experience was disappointing. The staff member who checked us in was very unfriendly and unprofessional—there was no greeting, no introduction to the hotel facilities, and no basic hospitality. He simply took our passports, made copies, handed us the room keys, and said nothing else. It genuinely felt like checking into a Motel 6, which was very surprising and disappointing for a hotel of this reputation.On a positive note, other staff members were friendly and helped us with our luggage.

Easy and professional fornt desk with a very clear recognition of Platinum members loyalty. Been upgraded to a Full Suite. Wonderful experience and extended breakfast + great lounge during the pm time to grab drinks.

Stayed for 2 nights. Beds were very uncomfortable for American preference. Location was good and short walk to Odori Park and train station. They did provide extra soft pillows so we used those to lay on and that helped. They gave AMAZING lavender bath oil bombs and the tub was large and deep so great to soak in! AC did not get cold enough for our liking even at lowest setting. Pajamas provided were ok but a bit stiff. Coffee pods and teas were available. Staff were all friendly. Parking was 2500yen a day for hotel guests. Would have been better if that was free for guests. Also having rental bikes for free for guests would be nice too so we could ride around to explore instead of walking.

Had a wonderful stay! Our room was stunning and all of the staff were super accomodating to all of my enquiries. I even had an issue regarding my car and the staff contacted our rent-a-car company on behalf of us to help resolve the issue. The hospitality is top notch!