Sarang Paloh Heritage Stay & Event Hall

We found the location of this hotel ideal. You were within walking distance to many attractions, as well as the train station. It's also a very beautiful heritage building. One thing to note was that there are no lifts or porters at this hotel. Our room was up two flights of stairs so if you come, just beware and pack light! The room was a decent size. However we found it rather dark as the only windows looked into the house rather than letting natural light in and our bathroom door also slammed very loudly each time it was opened.

You won’t find somewhere better and more authentic to stay in Ipoh then here. The beautiful old bank building with all its original details has been refurbished into several unique high quality rooms and the personal service and location couldn’t be better. There is free car parking across the road, several (local as well as western style) cafes and restaurants around the corner and it’s right in the middle of the old town. Highly recommend.

This heritage hotel is well-located for the historic Ipoh Old Town. Our room was up two flights of steep stairs and when we arrived there was no-one to help us with our big suitcases up to the room. The reception girl seemed to be a temp and was not much capable of helping with luggage other than taking our day packs so it took two of us (small women) to haul each suitcase slowly up the stairs. To be fair, on our departure day, the manager was on duty and arranged for someone behind the scenes to take our luggage down to the lobby while we were out for the morning. The room was comfortable with aircon, a kettle and two bottles of water. There was a water dispenser on the ground floor where we could top up with free water. The hotel and a true local heritage feel and reminded me of my grandparents' house long ago here in Malaysia. The shower was efficient and powerul. The housekeeping lady Jeveeta was super lovely and helpful as was the manager Sharon. There is no breakfast or food available and also no fridge in the room. However, there is a communal fridge in the kitchenette area on the ground floor where the water dispenser is and we stored a few items there. There are lots of breakfast places within 2-3 mins walk nearby including an associated coffeeshop next door, which we did not get round to trying.

Amazing property. The building is so historic and the kind lady at reception gave us a brief history of the place. It was very interesting. The room was spotlessly clean. The location was perfect as the main area around Concubine Lane was literally a 2 minute walk. There are many cafes and restaurants nearby. I would definitely stay here again next time I'm in Ipoh.

I arrived at the hotel after a tiring journey lugging our luggages, and to my horror, the hotel main door was locked and a notice was put up at the entrance saying the staff will not be backed till an hour later. We tried to contact the hotel but failed. It was so frustrating. I contacted the booking website and they too couldn't contact the hotelier and so gave me a refund. We had to look for another accommodation to spend the night.

I am writing this review without staying a night in Sarang Paloh. My wife and I had the hotel booked for 3 nights. My wife was coming down with a cold the day of our arrival and was in need of a place to rest up for at least one day for sure and likely more. We needed a room with 2 beds and the comforts of a higher end modern hotel. Upon arrival, we realized this wasn’t the place. So why the 5 star review? Despite the last minute cancellation, we were refunded all of our money. I thought this integrity and consideration warranted a thank you - and this 5 star review is our way of saying thank you to Sarong Paloh.

Great place, beautiful place, great location. Just that it’s a little noisy as the room is facing the Main Street. So it can get very noisy. Not recommended for light sleeper. Everything else is great.

Worst hotel I ever stayed in. No lift and 29 steps leading to my hotel room plus 17 steps inside. Awkward design with no table. no where to seat to have a cup of tea. unbearable heat, despite working a/c over bed under the roof and standing very noisy ventilator, room could not hold the temperature agreeable to feel okay. I was sweating like in sauna and no amount of showers taken could help this situation. Room extremely noisy all the time due to old building , huge floor to ceiling old window with gaps and very close proximity to the main road. One night road work was happening right under my window from 1 am until 4 am. No shut eye there all night. One day after the rain roof in the room was leaking and I had a pool in the coffee amenities tray .Water in the bathroom burning hot and I was very careful not to scald myself. Towels are very old and see through. To reach the bed you need to climb over 15 steps of terrible design, I heart my toes and heels several time. The pillows are flat like a pancakes. It is so hot there during the night that you will be tossing and turning while trying to get a shut eye. You will get two small bottles of water and two sachets of coffee per day. to watch TV you need to seat on the floor under the stairs . Steps are protruding and once I badly heart my forehead. Overall it is the MOST TERRIBLE HOTEL I EVER BEEN TO.