Deb R.
Yelp
This place had so much potential, but this is a prime example of how a bad server can just destroy an experience. We made our reservation and were really looking forward to our dinner. Upon walking in, we were really excited about the decorations, and overall look of the restaurant. It is stunning to say the least. Very unique, vibrant, and colorful. We were seated immediately, even though we were about a half hour early for our reservation.
There was live entertainment the night we were there, and while he was very friendly and we enjoyed him, our table was right near what turned out to be a very lively dance floor. As a side note, it would have been much appreciated to have been told that we were being seated by the dance floor, because once the entertainment started, we could no longer hear the others in our party, and we struggled to even get up and go to the restroom because the dance floor was so packed. We knew there would be a singer that evening, but had no idea that there would be a dance party and that we would be confined to our table just looking at one another.
Then there was our very unpleasant server. She was curt, disinterested, and inattentive. We were at the restaurant for almost 2 hours, much longer than desired, and in that time we had our first order of drinks and water with our meal. We had water because we were never offered any additional drinks, and could not get her attention. And once we finished our first glass of water, we were never offered more, so we just sat there thirsty, trying to get the attention of one of the worst servers I have ever had. The food was good, definitely not even close to the best we had on our trip, and more expensive than any other place we dined at.
One of the members of our party finally got up and wriggled through the dance floor to go ask somewhere for our bill. The bill was promptly brought to us by the gentleman she asked, not our server. We thought perhaps she just disliked us, but she was equally inattentive to the older couple seated next to us who seemingly got up and went and ordered more drinks with someone.
So to sum up, the food was okay, our server was horrific, and the atmosphere was a cool aesthetic visually but very loud and not conducive to enjoying quite a pricey meal. This was by far the worst dining experience we had in our week in London. We will not be going back the next time we visit.