Sarayi Boutique Hotel, Palm Cove

Avoid This Hotel We strongly recommend steering clear of this hotel. Our experience was horrible, to say the very least. The room we booked looks nothing like what was advertised. When we enquired over the phone, we received misleading information about the hotel and its amenities. As first-time visitors to Palm Cove, we trusted their advice, which we sincerely regret. The room we were given was unsanitary and not suitable for our needs and wasn’t what we were promised. We also discovered numerous superior and more affordable accommodation options just meters away. We therefore respectfully requested a 50% refund to vacate the hotel immediately, but the staff informed us that similar requests from other guests had been denied, advising us not to bother asking. It was evident that the front desk staff were accustomed to handling such complaints, with scripted responses ready to go. After checking out, we requested access to our room to take photos, as suggested by the local tourism agency, but we were denied entry despite having paid in full for four nights. This treatment felt unethical and unacceptable, as we were denied access to a room we had fully paid for without any form of refund. (Therefore, all we can offer are photos of the ground floor common areas, which provide some idea) We have reported this situation to the local tourism agency, which confirmed they have received multiple similar complaints. Please heed this warning and consider booking elsewhere.

The whole building was tired and need renovation. The rooftop pool and jacuzzi was good but there’s only one bed was available for sunbathing. Check the photos. There’s also no elevator! The price we paid for this hotel doesn’t worth at all. Seems the area in whole affected by Covid and flood and that much tourists came!

The only thing that is boutique about this place is the court yard by the parking. It was a terrible place to stay. Nothing like the photos. Our sheets had stains, the room smell of chemicals and we had no hot water. The room was so out dated with stains on the carpet and curtains. It was so expensive for what we got. Would never stay here again.

This hotel was both functional and at a handy location in the middle of Palm Cove. We had a 'courtyard view' room, with a sliding door opening out to a little outdoor area, but it rained all night so we kept it closed. We should have splurged for a 'mountain view' room. The room was big, with a couch and a very big TV. The bathroom was big and had a nice feel to it, with a window letting in a good amount of light and air. The bed was firm and very comfortable. The pillows were too poofy for me, and flattened under my head, so I used the small decorative cushion to sleep on which was the perfect height/firmness. The staff were friendly. It was a pity the in-house restaurant was closed - it looked pretty.

Terrible service, out dated decor. And to top if off - no WiFi in the rooms. Receptionist when one was around spoke very little English if any. I thought I was being punked.This place needs to be closed or brought out by new owners.

Greeted by a closed reception window at 4:00 pm on a Saturday… I saw a note with a mobile number to call so rang through to get an answering machine… left a message then started wandering around. Eventually found a housekeeper who said she’d check me in. Gave me “the only room available” (yes I had a reservation) which was not what I had booked. Welcome to Room 101! As you enter the hotel from the front, past the boarded up bar/ restaurant that used to be, you will pass two public toilets in the cavernous lobby after which you’ll find the door to room 101. Bright lights, and the noise of every single resident passing through the lobby on their way to bed that night was all for me! The “patio” that comes with this prime piece of realestate was two outdoor chairs located in the short space between two buildings of 3 floors in height and is shared only with the rumble of a dozen or so air conditioning units discharging their unwanted heat. The photos of the room I booked showed those rooms out the back, between the main hotel and the car park. Would have been happier there but there were only five still available when I booked mine so I guess I really lucked out… not a pleasant stay. The photo is of my smoke detector..

Affordable accommodation next to the beach. Room was awesome for the price, clean and comfy, with all the amenities. The only thing is the place probably would need a little love. The upstairs terrace was spacious and has a lot of potential, but unfortunately not well looked after. But yeah staff was super friendly and we really enjoyed our stay 😊

Excellent hotel, extremely accommodating staff, rooms are clean and well presented, super relaxed vibe