Pia
Google
I have mixed feelings about our stay at Senanga Cabin. We've been to this area a few times before and always had a great time, so was looking forward to our stay. There's no doubt that the location and surrounding is special, and we can't fault the staff who were very helpful; but little things throughout our stay eventually left us feeling a bit let down.
The cabin itself is in dire need of repairs and deep cleaning. It's impossible to open the main kitchen folding doors cause various hardware was missing or jammed; and some doors/windows that do open cannot stay open cause there's no window stay. Accumulating dust in various nook and cranny, crusty window sills and smudged glass.. it didn't seem like the cabin's been thoroughly cleaned in a long time.
The quality of finishes and materials felt cheap and doesn't reflect their pricing. Going back to doors and windows, not only are most of the hardware broken/missing, they're also poorly constructed so there's gaps everywhere, allowing all sorts of bugs and wasps into the cabin. Kitchen faucet sprays horizontally if you turn it on too fast, the lack of a proper bathroom vanity sink area to wash your face and brush your teeth comfortably, bamboo blinds in the bedroom that's finicky to operate, lack of amenities like soap that's been diluted to oblivion it's basically water.. and probably the most questionable thing we've encountered: a Terra water dispenser but when we wanted to refill it we found out the filter unit isn't there??
These are all aspects that usually don't bother us much at a lower priced guesthouse, but for a nightly rate of 3 million IDR (during the Christmas period) we had higher expectations that was not met. Even at a discounted rate, which is what we paid for, we still left severely underwhelmed. At the end of the day, we couldn't agree more with the disclaimer that they've put in the first page of their guest guidebook - "We are not a 5-star resort".