Sarroglia Hotel

Hidden gem just outside the business of the old town. We booked a suite and we're not disappointed beautiful spacious room aswell as spacious balcony. Room was cleaned everyday and well kept. Hotel staff were helpful and cheerful from front desk to restaurant. Would highly recommend a stay.

Hotel is situated 15-20 minutes by walk from the old town. It has 4 floors with jacuzzi on the roof, which we used twice being there completely alone. Breakfast restaurant situated on the floor -1, spacious, I would expect more different type of food, but it was sufficient for our stay. Omelette is being made freshly on request. Room was spacious, very comfortable beds. Cherry on the cake was receptionist, she helped us with everything, including reservation in Parlament for visiting. The hotel was already ready with great surprise for my husband's birthday. We'll appreciated. In the hotel there is an Italian restaurant with lovely food and wines.

A wonderful hotel with exceptional staff. Roberta and Elle at the reception are professional, helpful, and a true asset to the hotel—Roberta even speaks excellent Italian. The owner creates a warm, welcoming atmosphere. This will be my go-to hotel every time I visit Bucharest.

I totally agree with comments from Lora N Oct 24. We were very disappointed with our stay at this hotel having just returned from Budapest what a difference in customer service. Firstly we had the challenge of getting a kettle, with tea/coffee making facilities advertised as being in the room. This took 3 visits from the chambermaid who spoke no English & we still had no cups, yet 2 coffee pods useless with a kettle. Furthermore the rooftop terrace spa area was closed due to it being out of season- December, if I'd have been aware I would have booked elsewhere. The gym was disappointing with very limited equipment & again I agree with previous posts this is not a 4* hotel, more like 3*. As we were leaving for a day trip at 7am, I asked for a breakfast pack up the day before & was told it was not possible. The day of the trip I popped down to the basement/restaurant area & although food was in abundance we were told we couldn't have anything, not even fruit or a pastry. Very different to a recent trip to Prague when we got takeaway breakfasts due to an early flight. As previous posts the staff were dismissive to us & unhelpful. The room was clean and spacious, plenty of toiletries and a basic buffet breakfast provided. If the staff had engaged more it would have made our stay more pleasant.

perfect place. clean, close to the center, quiet. excellent restaurant. we have been there three times in the last year and it was excellent. we will be back again.

Excellent customer service, a comfortable room with a nice balcony and a great location. Highly recommended!!

Pros: - Spacious rooms - Clean - Room keeping was good - Smart TV - Breakfast included - Pretty decent location Cons - Average breakfast with burnt omelettes on request. Upon request for an omelette they give you an expression as if you asked for a large service for free! - Terrible front desk staff and restaurant staff. They keep sending you in loops saying none of them are related to the hotel and everything is a pleading favour making you feel you are at their mercy stuck there. Experience: We requested for a spoon (to feed our child from the room) and they denied the request. They kept sending me and wife in loops from reception to restaurant to bar and no one helped or provided a simple spoon. They did not give anything. All they gave was their attitude! When checking out early morning, the front door was locked and no one was at reception. There’s no bell to call anyone. We waited and ended up opening the front door to meet our taxi driver. It not he would have left and it would have been a struggle to get to the airport. Exactly at that moment the front desk lady appeared and locked my wife and infant outside the building at 2 am leaving just me inside so that I can complete the checkout, she even took away the door keys. This was the rudest and most unethical behaviour from a hotel staff. Hope families looking for a stay here would read our experience and make a wise decision. - T

Very nice hotel in a quiet area of ​​the city centre. Friendly staff, big stylish rooms. Free garage just on next door! I highly recommend it!