Teresa Lo
Google
Note: I ended up not eating here. We sat down and after the service/attitude was absolute trash, we got up and left. I’d never spend my money on an establishment with service like this.
TLDR: Combination of misinformation from Google and attitude from worker and lack of professionalism from boss creates the perfect bad experience. Also, this viet restaurant can sometimes be out of pho randomly without warning.
Google said this place opens until 2330 when I checked around 1600. I assumed this place was open when I got there at 1842. Guy says they open at 1900 but if we want, we can go across the street (they have 2 stores) and we can eat now. Great, we go across the street but worker says no, you have to go across the street to eat, we only do take out. (Odd though because there chairs and tables with placemats everywhere but okay) We tell him 1st guy said to come here. He calls the 1st guy over there, presumably his boss, and hangs up and said sorry, you have to wait until 1900 and eat there.
Fine, we go back and wait, it’s 1846. 1st guy sees us sitting outside his restaurant and doesn’t even apologize for giving us the runaround. I’m annoyed at this point. A Vietnamese girl employee with bangs and glasses walks in around 1850. She starts getting tables ready with placemats. We’re sitting outside waiting for the restaurant to open. She puts a placemat in our table and I ask would it be okay to sit inside when the restaurant opens? She says yes.
It’s 1856 and the restaurant is empty; there’s probably 20 different tables and it’s a Monday night. We choose a larger table for the two of us that seats 4, I wanted to order appetizers and drinks, the table for two is so small. She says no, sit at the table for 2. Okay fine. We sit and we’re ready to order. My husband tells her we’re ready. No response. I turn around and she’s speaking in Vietnamese on her personal cell. I’m PISSED at this point. I turn around fully facing her as she’s talking and I scoot my chair out so she absolutely hears and *knows*. Boss walks right past me staring at me in the eyes too and ignores me. She hangs up and looks at me wide eyed, “we are not open yet you have to wait.” It’s 1859 at this point. I am livid.
She goes outside and sets the table for a party of 6 Vietnamese middle aged folks. They gab and she smiles. I’m staring at her through the glass window. She comes in at 1905 and asks okay, what would you like to order? I order pho. Her: “sorry we don’t have pho.” I done near imploded. You couldn’t have told me that you don’t have pho when you gave me the menu? This is a Vietnamese restaurant that’s advertising PHO on your WALLS. I tell her I need a minute to decide. She leaves. I tell my husband I don’t want to spend €0.01 here. We got up, thanked her, and left.
