Julia Y.
Yelp
I would like to report a negative customer service experience I had while calling this establishment. When I called, there was no greeting, and I was not even sure I called the right number. Upon asking the price of a single night, I was met with a brusque answer, and was hung up on. Since I had more questions, I had to call again. I actually had to be the first one to speak on the next call as there was absolutely no greeting again. I asked a secondary question, a weekly rate, your employee simply stated the number and hung up on me again. Alas, I had more than two questions! I needed to know if an ADA accessible room was available. I called again, and with my question, requested a supervisor and a phone number. I was given an 11 digit phone number, which is clearly illegitimate I called again later in the evening, and got a similar response. I was told there was no management or Supervisor that I could speak to, until he suddenly switched up and had a name and number. This information was unintelligible and when I asked to clarify the phone number, I was again hung up on. I called 2 more times, and they didn't even answer the phone. This being said, I would appreciate a follow up on what is being done to address this.