Satri House

The place is well located and is full of charm and personalities - rooms, suites, pools, ponds, flowers - everything is charming and perfect.||You can say that it’s well taken care of by the owner who likes the place to look wonderful. It does look wonderful.||Services - polite but in efficient at best ||The whole operation is odd||1. Turn down - forgotten to lock door 2 / forgot to turn down once ||2. Meals- not bad but nothing is delicious ||3. Breakfast - same fruits and same menus everyday - not bad but nothing delicious ||4. Pool - zero pool services - empty bar and empty bar staff the whole 4 days ||5. Telephone - no way to call anyone - the phone in the room doesn’t work - no what’s app / if you are sick you will be left alone ||This works as a house but not a hotel - you did not provide a proper hotel like service

An hotel full of charm not far from the city center (10 minutes walk). Nice rooms, with great decor (no TV). I would recommend to take a superior room because they have better natural light. Very good breakfast served at your table in a beautiful garden. Only drawbacks was the noise of the air conditioning (placed right above the bed)

Beautiful, luxurious, quiet - - and just slightly off the main grid allowing for a quieter experience overall. Staff was super nice and professional ranging from concierge to cleaning staff. Highly recommend.

Wonderful boutique hotel, quiet, comfortable; lovely well decorated big rooms, with lovely bathrooms; choice of food could be a bit more varied but quality was good; nice garden, pool, reading rooms, and even the spa was nice, simple but nice. The best of it all was our reception guy who went the extra mile to make our stay memorable.

Wonderful boutique hotel tucked away in its own private gardens. The architecture is a mix of French colonial and traditional Lao/buddhist influence. Keep in mind that it is colonial style so dont come here expecting modern/post-modern conveniences. For example, instead of blackout curtains, you’ll have wood shutters! So enjoy getting away from the modern western world and immerse yourself in old world charm.

Wonderful boutique hotel set in a quiet residential area but close enough to walk to the town centre and night market. Excellent rooms and very friendly and accommodating staff. Highly recommended.

This is a really beautiful hotel, in an "old colonial" style. Lovely traditional rooms with dark furniture and individual terraces. The gardens are wonderful as are the pool areas and the water was a great temperature to swim in. There are lots of lovely little areas to sit and take your ease and soak up the atmosphere. The dining room was lovely with plenty of places to sit outside over-looking the pools or the lily pond. It has the feel of someone's lovely home (which it was). The only think lacking was the attention to detail on the service. There did not seem to be a guiding presence on the management side directing the staff. In fact the impression we got was that the staff were rather demoralised. Very few people seem to eat or drink in the hotel as it is competing with a lot of excellent offerings in the town a lot of which are, frankly, a lot cheaper. That said, we did eat in on a couple of nights of our 3 night stay as the setting is so special and the food was good. Drinks were very expensive though and I do feel that if at least some of the drinks were more reasonably priced a lot more people would stay in and eat and drink. Lacks the little touches which would raise this hotel above the merely good to the truly excellent. Come on management - get your act together you have a beautiful property and lovely but demoralised staff. It didn't help, of course, that we came to Satri House direct from Jaya House River Park in Siem Reap - a hotel that provides a master class in service!

This is a beautiful quirky hotel that has been tastefully designed with lots of different areas to discover. The rooms are comfortable and nicely decorated. The main pool is beautiful with sun hats provided if you wish to use them. The breakfast is excellent, served with a menu rather than a buffet but it arrived quickly. We also had a lovely dinner at the restaurant. We enjoyed borrowing bikes to cycle around the area. The service provided was fine but we felt that the staff have been warmer and the service levels even higher at other hotels in the region.