TomQ565
Google
After months of anticipation, this was a truly disappointing stay for us.||Although some people clearly love this hotel, our experience echoes many others here.|* The hotel is advertised as being a 4 star but it clearly isn’t - maybe a 3 star at best.. |* The hotel is advertised as having 3 restaurants. But there was regularly only 1 of the 3 open each night, so no real choice at all. |* Food offer at buffets was generally poor e.g. the salad bar consisted of a bowl of lettuce with beetroot one night or coleslaw the next, accompanied by mayonnaise or thousand island dressing….and that was it. BBQ nights were good though. |* Parts of the grounds/pool had access restricted by taped off areas, where maintenance was needed, for days and days on end.|* The hotel has 2 lifts but 1 wasn’t working for the 2 weeks we were there and the other was regularly being used by hotel cleaning/maintenance staff, so be prepared for long waits. |* As others have said, some of the staff were very friendly and helpful. But others, oh dear, they were just surly and behaved as if they didn’t want to be there. We didn’t get a “hello, good morning or how are you” from some staff we’d see every day, for the 2 weeks we were there. ||It’s the first holiday in memory where we’d have come home early, if we could have without incurring additional costs. Truly disappointing.