Savoy Palace

A lovely hotel, understood to be the best in Funchal. Staff all friendly and super-efficient. Breakfast was first class. Sea view room on the 5th floor was very clean and comfortable. Cannot comment on the other facilities as we chose to explore the surrounding area during the day and to eat out (many restaurants locally) in the evening. However, the pool area looked great, and the bars/restaurants on site looked inviting. The hotel connects (via internal doors and walkways) over the road and right down to the sea, so will be well suited to those who wish to stay on site as all that is needed is there (no doubt at a cost). Recommended.

My second time at this beautiful hotel. The purpose of my stay was for leisure, and to celebrate my birthday. I must admit that my experience was above and beyond, especially if you decide to upgrade to the suites. The level of detail; from the turndown service to the front desk and food and beverage, was exceptional. Special thanks to the assistant manager( Joao Pedro Saldanha) who took his time to listen to my needs. You won't regret staying at this hotel. Thank you Savoy team for the wonderful experience ❤️

Pay no attention to the negative reviews. This hotel deserves all 5 stars. Beautiful spacious rooms, friendly staff that goes above and beyond, housekeeping was spectacular and left extra waters without asking, the breakfast and all food was delicious, the spa is an absolute dream (you must book a service while here or you’re doing yourself a disservice), the pool is clean and large with plenty of chairs for everyone, and I HIGHLY recommend making a reservation at the Galaxia restaurant which we did on a Friday night with no problem. The cost for everything was exceptionally low compared to similar properties. We mentioned we were celebrating a birthday and they left us a thoughtful surprise in the room while we were at breakfast. Even the masseuse wished me a happy birthday. Seriously, no detail goes unnoticed here. I would absolutely stay again and cannot recommend this place enough. My only note is that the hotel is EXTREMELY hot. You can control the temperature in your room, but anytime we left the room we would immediately start sweating and hair gets poofy from the humidity inside the hotel. I wish they’d turn the AC on when it’s so hot out, but I understand why they don’t. It is a small nit-picky remark and does not negate from the 5-star experience of this hotel. I can’t wait to come back!

I booked the Family Two-Bedroom Suite from October 20th to 26th, 2025 (confirmation number: 7990SF065305) for our company’s CEO and his family during their vacation. He is a regular visitor to Madeira, but this time he came for a short family trip with his wife and two children. Unfortunately, the overall experience at the hotel was disappointing. Except for two staff members — Mr. Filipe Bettencourt and Mr. Gurash Devkota, who were professional and helpful — the rest of the staff were unhelpful, disrespectful, and lacked proper hospitality. The property is not family- or child-friendly. We tried twice to arrange dinner in the hotel’s restaurants during their stay, but both times we were told they were fully booked, even for hotel guests. Although breakfast was included in the reservation, they were asked every morning whether it was part of their booking, which was inconvenient. There were no complimentary bottles of water in the suite after the first day. Housekeeping service was also poor — the rooms were not properly cleaned daily, and trash remained there for days. Additionally, access to the swimming pool area and even the use of sunbeds required extra payment, which was unexpected for a hotel of this category. Overall, the management and guest treatment need serious improvement. I would not recommend this hotel for families, as they are likely to be disappointed with the service and hospitality. The experience does not justify the price, especially considering the poor service and lack of guest care.

We were really looking forward to our stay at the Savoy Palace, but unfortunately, it didn’t live up to our expectations. The hotel itself is stunning, with an impressive appearance and beautifully designed rooms, but the service fell far short of a true 5-star experience. The front desk staff were neither friendly nor helpful. During our stay, two employees told us that the rooftop pool closed at 6 p.m., but when we decided to check it out ourselves, we found out it actually closed at 7 p.m. Staff should really be aware of accurate information about the hotel’s amenities — it was disappointing to miss out because of misinformation. We were also frustrated to learn that ordering ice to the room incurred an extra charge each time. The complimentary water, which we were told would be replenished daily, wasn’t, we had to call to request it. We tried the breakfast buffet for convenience, but it was overpriced at €38 per person and quite mediocre. The service was slow, and our table. including our coffees was cleared before we had even finished eating. On a positive note, the spa and massage services were excellent and definitely worth a visit. Overall, we loved Madeira and will absolutely return, but next time, we’ll be staying somewhere else.

Our stay at the Savoy Palace was excellent. The hotel is very stylish and our room was perfect - lots of space and the housekeeping team did an excellent job every day. |Special mentions to the guys at all of the pools for being friendly and always so helpful. |Also the guys in the Vimes bar. Exceptional service - top quality cocktails every night and a genuine warmth that made us feel very welcome and special. |The main pool may be a little chilly to start but after a few minutes it feels wonderful.|We had a fantastic week - and we’re coming back in March !

Beautiful hotel, deserving of its #1 spot for luxury travel in Madeira. ||The little things that stood out to me …|- The personalised service - it was my partners birthday and with less than 24 hours notice the team were happy to accommodate a birthday surprise baking fresh a cake of my request, arranging in the room with balloons, champagne etc |- The picturesque outdoor pool |- The bed linen! It felt like sleeping on clouds every night |- The breakfast team - particularly Dina who’s joy and humour made our day

The most amazing resort we’ve ever stayed in! Everything from the hotel room, amenities, staff, service, location, and food was perfect. Breakfast buffet was spectacular and the sushi restaurant is a must. Even room service came impeccably. Best hotel spa experience we’ve ever had. The most beautiful view from the rooftop pool. We truly can’t wait to come back!