Sawgrass Marriott Golf Resort & Spa

We really did enjoy our stay overall—the staff and the hotel grounds were both highlights and contributed to a relaxing experience. The atmosphere was welcoming, and we appreciated the care that went into the landscaping and overall maintenance of the property. Positives • 🏖️ Great pool – Clean, spacious, and a central part of the resort vibe. • 🍽️ Variety of restaurants – Nice range of options to choose from without needing to leave the property. • 🚐 Convenient beach shuttle – Easy access to the beach without any hassle. • 🛏️ Spacious rooms – Plenty of room to spread out and relax. • 😊 Friendly, attentive staff – Everyone we encountered was warm and helpful. • 🧹 Housekeeping was solid – Rooms were clean and well-maintained throughout our stay. Negatives • 🌡️ A/C in room was underwhelming – It didn’t cool below 70–71°F, even with a box fan provided. • 🍹 Drink ticket confusion – Resort fee includes 2 drink tickets, which say they’re valid at all outlets except the beach club and Starbucks—but we were told they were only valid in the lobby. • 🧼 Towels were thin – Could be upgraded for better comfort. • 🌿 Appreciate eco-friendly initiatives, but wish they’d still provide: • A nicer pump hand soap & lotion • Basic amenities like Q-tips

Overall our experience at the Marriott was ok. Highs= nice room, no sound issues, property looked good, nice options for pools, restaurants were great. We had dinner at Vernon's and it was fabulous, and my family enjoyed the PUB. We went on the 4th of July weekend. events posted online for kids were no where to bee seen and the staff didn't know about them. Online it said DG at the pool, no DJ at Sawgrass. Bubble Party at the pool, no bubble party. Tito's event, never saw it, Watermelon eating contest, never saw it. And I had a massage scheduled that was underwhelming. I got a Full Body loofah buff that was a dry rub with a mini loofah. No oil and the sponge was DRY. Unpleasant. The massage was the least favorite. It felt like the therapist was giving a quick rub everywhere. The time spent was ok, but it felt like she as in a hurry, not relaxing at all. She has been there 20 years she said, so maybe something was just off on this day. She was a nice lady, but I would not book again with Lynn.

This place is horribly outdated and in need of better maintenance! I came here for a conference and even though I’m not a golfer, I knew enough about the course to know that golfers would expect to stay in a much better place than where I stayed! Checking in was ok. I will say that throughout my stay I needed to go back to the check-in desk as my room key didn’t allow me access to the self-parking lot, even though it was supposed to. Each time I went there, there were only 2 people working and a line – this is ridiculous! The one time I waited and spoke to someone, she took my card and came back and said it was fixed. Well, it wasn’t, because the next time I went to use it, once again I had to press the button to get someone to open the gate for me. As for my room – horrible! The couch and all the furniture was outdated, stained, saggy, and simply nasty. The bathroom smelled musty and moldy. One of the light bulbs next to the mirror was blown out. The shower gel fell off the wall. The towels were refreshed each day, but each towel was VERY old and thin, definitely should have been replaced long ago. There were issues with light switches on walls or lamps that didn’t work. The outside is very poorly marked, you don’t know which group of apartments (or villas, as they call them) are which number until you walk up to them and read the number on the door. I could go on and on… But it grossed me out to stay here. The common areas of the property are beautiful though, which is a contradiction to those experiencing what it’s like to stay in the rooms. I spoke to many others in our group, as well as friends who have stayed here in the past and 100% of everyone I talked said the same as what I just stated above – it’s a very outdated property!

I just stayed at this hotel for the first time and it was a great experience! The second day we were there we met Julia (and her fabulous dog Barney) and I cannot say enough good things about her. We started looking forward to seeing her every morning because she was always pleasant, professional, and very knowledgeable about the property as well as the area. She was a true delight!

I had an underwhelming checkin, valet watched me struggle with my bags and just watched, my blackout shades have duct tape holding them together, the bathroom vent has mold, the food has been mediocre (in-room dining breakfast was delicious but presentation made it feel sub-par) and my room smells like smoke...ETC ETC ETC. BUT WAIT! THERE IS MORE! AND IT IS GOOD! The supervisor/manager Ryan in the main restaurant is the reason I am writing this review. He was attentive, intuitive and went above and beyond to make guests feel welcome and comfortable. He seamlessly transitioned from serving me to accommodating another group to welcoming a large group and fluently communicating with them in Spanish. (I am writing this review from my table, watching him navigate the groups with ease.) It is increasingly difficult to find people to join your team that have hospitality in their hearts and want to make your company and the guest experience better. I want to thank Ryan for reminding me of the importance of that, and making my stay important -and positively memorable- as well.

This is a review specifically about the spa. As I sit here and write this I’m having a hard time even relaxing because the place is so dirty. I’ve been here other times and never had this experience so this is surprising and disturbing for what’s supposed to be a 5 star spa. Showers are disgusting. I normally love taking long steamy showers here and all of them were dirty and looked like They hadn’t been cleaned in days. No towels could be found by the showers Or hot tub so I had to go get ones from the pool. See pics. I usually enjoy a wet cold washcloth when I sit in the hot tub. This has disappeared. See picture. My locker didn’t work properly twice and when I went to get attendant she was no where to be found. I went into relaxation room to enjoy some time before my massage and entered a room of disarray. See pictures. Very disappointing for what should have been a relaxing Mother’s Day afternoon. Also should mention the front desk lady was less than cheerful or nice when I came in. The only person that went above and beyond here and was super accommodating was the pool/beverage guy who made sure that area was kept nice and everyone was taken care of and happy.

June 2025: Very large hotel. Clean rooms, comfortable beds. The digital clock near the bed seemed to be making static noise, so I unplugged it. I had a view overlooking the lake and a grassy area with some games in it and partial view of the pool. It was pretty calm outside. Valet was easy and available at later hours (10pm). Why is though that even though I had a 12pm checkout confirmed, housekeeping came around at 9:30am for check out and then again at 11:30am for check out? I didn’t love that as I was working from the room.

Once upon a time this was the place to stay in Ponte Vedra and I had done so many times. Now the hotel rooms are very outdated, have a bad smell and dirty. This was the case when I stayed last year but I figured I’d give them another shot. Big mistake - it’s even worse. When we arrived people were complaining at the front desk about their rooms and making switches. That should have been a red flag.||||This time our anniversary was completely wrecked and we actually had to leave. Our room had a horrid smell - we didn’t know if it was sewage, gas but we couldn’t breathe. We felt certain it was in the ventilation - possibly in the bathroom (which looks like a college dorm room). It was also dirty and the dark wood work worn and chipped.||||The hotel front desk indicated we couldn’t be moved until someone came up to verify and try to fix it. Housekeeping came with a bucket of soap and water he threw in the sinks and toilet. He then agreed there was a serious issue. Hotel management tried to accommodate by moving us to what they said was the last room in the hotel available. It was a double bed instead of a king, tiny, smelled of mildew (maybe mold?), broken refrigerator and shelves missing. Probably why it was the last one available (which I doubt).||||Given there were no more rooms we had to leave. On our way out another person staying asked if we were leaving from troubles with the room. He told us he had huge problems with a smell in his room and had to be moved. His new room also smelled and was dirty but he lived too far to leave. I truly believe there was a larger issue but given the full capacity management had to cover it up.||||So much for our anniversary - we lost out on golf for my husband, a spa day for me and what should have been a special stay. Instead we were driving home at midnight, highly disappointed. ||||What else should you know?||||Property itself outside is beautiful. Golf courses obviously top caliber. ||||Personnel - most friendly but they are way understaffed. The manager actually had to help us move luggage between rooms and when we had to leave. We have no issues moving luggage - it’s custom at a Residence Inn or Comfort Inn, you’d hope that wouldn’t be the case at what is supposed to be a top rated resort. ||||Everything else - find another hotel. Jax Beach isn’t too far away.||||With such a beautiful property and world famous golf course you’d think Marriott would do a sorely needed renovation as this place should and could be a gold mine. I’m saddened by how dilapidated the rooms have become and hope they will take action given so many other reviews are similar to mine.

Here's what went well... I have the funnest job. But I make it fun. I absolutely love meeting new people -- I feel like I can click with anyone. I just don't always WANT to. Like my friend Nick says, "I don't need more friends." But every once in a while, they dig me too. And I love when that happens. This is Terry and Mark -- my new friends. They work at the Sawgrass Marriott in Ponte Vedra, FL. Two dudes who've decided they're going to be the absolute best at their jobs. And they're killing it. Cheers, boys. Stop by the bar and say "hi". It'll improve your stay. However, the hotel was way swampy with humidity. I get it...it's Florida. But hotels in Alaska don't tell guests, when they're cold while INSIDE, "It's Alaska." Cool it off! Their ops guy needs to stay a night on the property and see what I mean. Otherwise, great stay.

Pros: The location is fantastic if you are golfing. The grounds are very well kept. Food/drinks at restaurants and bars are good and servers are great. Our room had tub and no walk-in shower which seemed dated. Cons: Housekeeping comes late and doesn't do a great job. Came in, cleaned a bit but forgot to take glasses, leave TP. Twice. Our room was warm so I had to request a fan to circulate air on night 2 of 5. Now on at day 4 of 5, we have no running water and I have 2 hours before meeting friends for dinner. No notice given. 3.5 hours no water. Again location is great, resort and people great but much room for improvement.

STAY ELSEWHERE... ANYWHERE else! I'm sure it was nice when it was built, but now.... While the outside is beautiful, when you step inside, it is very disappointing! It is RUNDOWN. It is DIRTY. Staff is nice, but DISORGANIZED. We were not given our Marriott Elite upgrade, when a room was available. How do I know this? Because the first room we were assigned had electrical outlet and wires exposed, so we had to go back downstairs and RE- CHECK IN. While we were there, we asked the manager why we weren't given an upgrade, and the response was 'oh, we just gave it to another guest'. So, we actually got a DOWN GRADE. We were put in a room on a lower floor with NO VIEW, except for the roof. Our wall vent/air was falling off, the carpet was shredding in multiple places and had several noticable stains. Our lampshades were crooked, drawers were left open... One lamp the turn switch was falling off and I got zapped upon trying it. Additionally, there were random items left here and there from previous customers... then we get to the bathroom... The faucet was dirty, the mirror was old, peeling and only certain parts gave off dim lighting. As for the shower- the curtain rod was sagging in the middle because the bar was falling off the walls, so the curtain bunched in the middle while showering, getting stuff outside the shower wet! And the faucets in the tub were both loose and didn't direct the water correctly. All in all, a very negative experience. I would NOT recommend this place, especially for the price. Stay elsewhere!

Bed bugs/ spiders on sheets/ blood and or chocolate on carpet. Needless to say not an enjoyable day. They did change room for us after we complained. In the new room there was a spider in the sheets. We were so tired we just stayed and prayed. No apologies or anything.‍

I went to the Lobby Bar to meet up with a group from Disney Day Drinkers Club and Florida Day Drinkers Club. Mark the bartender is amazingly talented and skilled at his craft! So of course all the cocktails are masterpieces. The service was beyond stellar and the bar snacks make a great addition to hanging out with a group or even a light appetizer and pre dinner drinks before meandering upstairs to dinner at Vernon's. We will definitely be back!

The hotel is outdated for a conference hotel. The outside and lawn are very well maintained and will fool you to believe this is a 4 star resort hotel. It is not. Many on-site things close at 4 and what stays open is not worth mentioning. Worst of all, the beds are like rocks and the pillows are flat as stone pathways. What is nice is location to golf courses and the nearby malls with restaurants and pubs all within 15 min walking or short drive.

What a fun place for a vacation or a staycation! We arrived and were very pleased that the valet parking folks were so kind and welcoming. We quickly got to a room, and changed to get ready for the pool area. We got dinner at the Gator club, right next to the pool where we enjoyed drinks and appetizers. We ended the weekend at the spa for an invigorating massage. The hotel room was spacious, with a large TV, and a great view of the property out a picturesque window. The bathroom offered every amenity desired. While pricing was reasonable, we had the benefit of Marriott points which made the weekend even more affordable. Overall, friendly service, reasonable pricing, a comfortable room, and plenty of amenities make this a wonderful choice when visiting Ponte Vedra.

Beautiful hotel located in Jacksonville. Came here because my husband had a conference and I decided to tag along. I knew there wouldn't be much to do here however I wanted to enjoy the r & r and take advantage of hotel amenities. The land is spectacular. If you really enjoy the outdoors, peace and quiet, and exercise this hotel is for you. The hotel is extremely spacious. It has numerous amounts of lakes and trails you can walk around. The gym and spa have their own building. There are a lot of places to sit around and just lounge. It's extremely peaceful. I would see someone coming here to get away from the hustle of city life. There is a golf course here, but I can't tell you much about it because I do not play. The rooms are spacious and nice. My only complaint is I can hear the people next door to me. They aren't LOUD but I can hear them. The rooms are clean and well-kept. The hotel looks well-maintained. There is a Starbucks in the hotel along with a pub. When we checked in we got two passes for one free beer each. Definitely going to use that. I would not recommend this hotel for kids although there are plenty of areas for kids to play. I would venture to say my kids would be bored here. Other than that, it's a nice hotel.

I was recently here this past weekend. and stayed for 2 nights. Our room had no air conditioning. Maintenance came to inspect the issue with needle nose pliers... and the end result was 2 fans brought in, with a response of "these air conditioners are 35 years old." No one from the hotel offered an apology or to swap rooms. But, it was freezing on the conference side of the hotel. Mold in the shower. Starbucks staff was rude. Gift Shop was closed during business hours.... it was noon. 1 Bar was open until a decent hour. The other's closed early. Food quality was severely lacking at the Beach Club.

Tomorrow is our 29 year wedding anniversary so I booked a couples massage at the hotel spa. When I told my husband, he was nice enough to book a room at the hotel. We are so happy to be here at this beautiful property. I spent the afternoon at the pool, and then we had dinner outside at the Gator Club restaurant adjacent to the pools. What a relaxing day. The hotel lobby is beautiful with floor to ceiling windows overlooking the lovely view outside. They also have plenty of games outside on the lawn like corn hole, ping pong, and a few others. The lobby also has a nice sit-down restaurant as well as a more casual sports bar type restaurant and a coffee shop with Starbucks products. The front desk clerk was very friendly and accommodating and even gave us a late checkout to accommodate our spa appointment. The room was very nice with a comfy bed and a big chaise lounge to sit on. I am so glad this hotel is nearby because I am sure we will be back in the future

Overall, I was very disappointed with this property. The first impressions were poor and over the course of my 4 night stay it didn't get any better. I pulled up to the valet and parked my car, proceeded to gather all of my belongings, and get my luggage out of the trunk, but no one ever came to assist me. So I proceeded with all of my stuff to the valet desk and then and only then, once I was at the actual desk, did someone say checking in? Once they found my name, then they said, would you like to valet? Of course, I would like to valet! I pulled up to the valet and I walked up to the valet desk. SMH. I then proceeded inside and noticed there was a long line to check in. However, I saw a Bonvoy plate and assumed that was the Marriott Bonvoy elite check in, but there was nobody there. Someone from the line said if you're looking for elite check in there isn't one because otherwise I would be in it too. That was disappointing, but I got to the back of the line. I waited in line almost 20 minutes to check in once I was able to get to the front desk the young man at the front desk checked me in, and then said, I think that's all for me. I looked at him and said you didn't thank me for being a Bonvoy Elite, and you don't have a Bonvoy Elite designated check-in. Do you have any benefits for being Bonvoy Elite? Only then did he offer me a choice on continental breakfast or bonus points. I then proceeded up to my room, and despite my request for a room near the elevator, I was literally the next to last room in the whole way about as far from the elevator as I could be. The room itself is underwhelming it has a rather uncomfortable chaise lounge. It features 2 double beds, not queens, and my "resort view" was of a rooftop. The pillows were awful and again despite my Bonvoy preferences for foam pillows I had all feather. I tried to call and ask for foam pillows, but the phone in my room was broken and there was a huge line downstairs so I sucked it up for the night. The next day I used the chat feature in the bonvoy app to ask for foam pillows and for my phone to be fixed. When I returned later in the day and neither had been done I went to the desk. Well, it took yet another request on the app before I finally got the foam pillows. The phone despite 2 visits to the front desk and 2 chats on the app was never repaired. Housekeeping also fell short of expectations. I was gone all morning and returned at lunch time to change. My room had not been serviced, but I saw housekeeping in the hallway. They asked if I wanted my room serviced and I replied yes. When I returned that evening it had not been serviced. The next day, the same thing happened and I reported it the front desk because again my phone wasn't working and I wasn't having much better luck with the chat app (hour + for a reply). Finally, the internet tv did not work either. I would say the only thing this resort has going for it is the access to the beach club.

Very disappointing stay. The staff is friendly and the grounds well kept, but for almost $500 a night there are issues. I'm a Platinum member and when I checked in, I didn't get the upgraded room. I was originally assigned to a small "villa,", but I asked for an upgrade and they gave me a large villa, bit with two full size beds, in a bedroom with room for two queens or even two kings. What resort at this price point has full size beds? Initially the villa appeared well appointed except for the almost lime green stucco exterior, which gave the overall impression of a low end apartment building. Inside the living room space was huge and a sort of minimalist decor, nice but uncomfortable to use. And the tv was set in a wooden frame almost twice the size of the tv, giving a 43" tv the look of something larger than. The there was the bathroom; the shower suite looked like it was constructed by amateurs and some obvious touch-up painting was done poorly. The fixtures in the shower appeared to not have been cleaned of hard water stains ever. Other maintenance issues were a sliding door to the great view from the patio was jammed closed and clearly for a long time and there was a large crack in the kitchenette floor. Then there was the restaurant, Vernon's First Coast Kitchen and Bar. Well decorated and great employees, but an uninspiring menu. Worse yet was the gastrointestinal problem I got from their shrimp ceviche that hung on for over a full day. Completely ruined my two night stay. Again, I would like to complement the general grounds of the hotel and the employees who were friendly and professional, especially in their personal appearance and grooming. Many higher end hotels are letting employees selection, training, and grooming standards decline. Pro tip to Marriott, remember that complimentary up grade you promise, and for single and couple travelers, upgrade to a king size bed.

This is a pretty nice resort. They have lots of amenities, at least 2 pools, gym, beach access, shuttle, and more. There are also several places to dine at. There's a shop with mostly golf attire and another gift shop with sundries. I would stay at this place again.

I had the opportunity of discovering this gem of a spot a few weeks back for a conference. There is truly lots to like from the beautiful indoor space to the gorgeous outdoor area. The staff was also pretty nice. They have a decent coffee shop that makes Starbucks but isn't one. My room was wonderful. Very large living room with a TV. I will say the TV placement was bad considering that it didn't pull out from the wall. The bedroom was spacious as well. The bathroom is modern and the hot water lasted forever. I didn't eat in the restaurant but did grab a drink from the bar. It was decent.

This "resort" is in shambles. It's outdated and worn. The bathrooms are atrocious; they are filthy and smell terrible. I'm shocked this property doesn't have more negative reviews. There were various stains and smudges all over my room, sheets, bathroom walls, towels. I don't trust this place gets properly cleaned (ever). Sanitation/cleanliness should be the top priority at every resort.

Amazing hotel experience! Very nice staff. Very clean facility. My father in law and his wife along with my mother was in town and we decided to get two rooms to enjoy a nice little staycation (vacation in my hometown Jacksonville). The guys went off to TPC sawgrass to golf while the woman stayed back and enjoyed the hotels amenities. We tanned outside in the pool, swam for a bit, played mini golf, rode bikes (all included in your stay) and then played games out of the terrace like corn hole and connect 4. The facility has a nice view upon entrance that has lounge chairs and couches to enjoy the view of the lake/pond and TPC sawgrass.

They need to update their interior and their billing acctg dept is absolutely terrible. Even after their mgr contacted me the issue still hasn't resolved and I had to contact my issuing bank. Would not stay here again.

Honestly - we've traveled a lot and stayed in resorts a lot and this is so disappointing. Only two food options - one is closed at noon and the other is a pub with limited food options. Our heater makes a loud noise. They came twice and we froze last night because they literally turned our heat off! Wallpaper is coming off the walls in the bathroom, vents are nasty, shower curtain is torn across the top... Can't reach the golf shop. Not like a resort stay at all.

I found the stay to be disappointing. I expected much more luxury and amenities for a hotel located in walking distance of the PGA and is right on TPC Saw Grass. While the lobby area and the grounds are updated and nice the rooms...especially the villas are stuck in the early 2000s and show some wear. Another sad face has to be the on-site restaurants and the bats. The food was not bad, but it ain't good either. The bartenders made some of the most horrid cocktails...I mean true abominations. Go with wine or take your spirits neat. The staff was the highlight of the visit, they are extremely invested in ensuring you are happy during your stay.

Beautiful property and you can tell it was once glorious though it seems like current management doesn't care about it at all. Many things dated or just not even working at all, such as the self-parking. Keycard didn't get me into or out of the self park area, was late for a meeting the next day on account of not being able to get out of the blessed parking lot. Not sure how Marriott lets this kind of neglect go unchecked, definitely not up to Marriott standards though at least I used my points and didn't have to pay full price. Staff were excellent, across the board friendly and helpful, just seems a shame that management doesn't want to take care of the property.

We had a quick honey moon here because we wanted somewhere close, with a spa, and places to eat/drink at the hotel. We stayed in a villa and it was nice and quiet but a very close walk to the main hotel where all the amenities/bars were located. The only thing I didn't love was the villas seems outdated, it felt really old compared to other hotels I've stayed in at the same price point. Otherwise, the bar they have in the downstairs lobby area had a great charcuterie board. We also received some complementary drinks at check in that we redeemed here. Loved that. The spa was great! I was very relaxed. The pool area was a little run down. I was surprised because Inside the spa It was great, but the pool/ hot tub area was sad looking. I did enjoy they served food and drinks at that pool. Overall it was nice and relaxing while still 20 ish minutes to our house & babysitters.

The Sawgrass Marriott was a huge disappointment. My husband and I are loyal Marriott guests- Lifetime Titanium Elite, and have stayed at A LOT of Marriotts, and I have to stay this was the worst one we have ever stayed at. First, the guy who checked me in at the front desk was super high. He asked the same questions over and over again. Not a great first impression. The resort is massive and my room was a million miles away from the main building, where my conference was. Normally this wouldn't be an issue, but the property was very poorly lit, and as a woman, walking at night might be feel uneasy. My room was absolutely filthy, and run down. Run down, I could take, but the absolute filth was not good. There was dust everywhere and you could barely see out of the dirty windows. At least the sheets were clean. The sliding door to my room had no door handle. I asked for no maid service and one day I went back to my room and a maid was in there. If I ask you to stay out of the room I paid for, please do that. The icing on the cake was the 30% tip the bartender decided to give herself. Look elsewhere for accommodations.

Positives: Access the Cabana Beach Club, overall location, staff Negatives: villa are outdated and a little dingy Huge win is the Cabana Beach Club access. A quick shuttle ride and you have full access to a gorgeous beach, another pool, and some additional restaurants. If you know Jax, you know the beaches are hit or miss and this one is worth it. Staff at the club was also very nice. I stayed in a villa and it was okay. Super outdated and not as clean as I would have hoped (it was sanitized but the carpet could have used a better vacuuming and the floors had some missed spots and a bunch of cracks. I was also disappointed because the balcony (the reason I got a villa cause I wanted sit outside in the evening), did not have a working light. I looked around and noticed that none of the others had lights on either - wish I knew that the balcony wasn't a night time option. Villa parking is a plus as it's right outside the buildings. The property is big - it's a resort with all the bells and whistles. Main pool area and building are a quick walk over a bridge from the villa (can be deceiving but it's short). It was nice to be tucked away but still close. I plan on staying here again, but I will go for a regular hotel room versus the villa cause the difference of room size and balcony was unnecessary/not usable. Note: I need to give the staff a shoutout, especially the night manager. It must have been a full moon cause it felt like every guest has a problem (that really want a problem) and was nasty to the staff. They handled themselves with decorum and I know they were being treated unkindly.

We checked in to the Sawgrass Marriott Golf Resort and Spa in Ponte Vedra Beach Florida. We got a great room with a view of the pool. After check in we made it out in time to catch the end of the beautiful sunset sky! Hunter the night valet was great! After parking our car he let us know if we wanted to go anywhere within a couple miles around the resort they have a shuttle van or black Lincoln Navigator. He took us in the Navigator to dinner. Day 2 We opted for breakfast off property. On the way back to the resort we stopped to check out the Cabana Beach Club which is included with the resort. We will be back tomorrow to spend the day. Once back at the main resort we threw on our swimsuits and headed for the pool. They have 2 pools. The largest pool definitely had more comfortable loungers and that was where we spent our day. We enjoyed sippin our High Noons in the breeze! Day 3 We started our day with breakfast at the resort restaurant Vernon's. They have a menu to order from, but we opted for the buffet with and omelet station. I recommend breakfast here. Everything was good. After breakfast we changed and packed up our goodies to head to the Cabana Beach Club . It is included with our stay and there is a free shuttle to take us back and forth. We rented a couple loungers and an umbrella there. It was a perfect spot to get our toes sandy and listen to the waves roll in. Nothing better than peace and quiet with a few High Noons! Lunch was at Sharkey's Cafe we both just opted for a chicken tender basket that hit the spot. We ventured off property for dinner. Once back at the resort we took a nice long walk around the grounds. The property is truly beautiful. We saw lots of wildlife about every 3rd step Nick took he almost stepped on a lizard. There were turtles swimming and birds in trees. Have you ever heard of an Anhinga bird? No, us either, Nick kept saying he wanted to see a snake or alligator. There were signs all over warning us about not getting too close to the water. I finally saw what at first looked like a snake. Turns out it wasn't a snake, but a type of diving bird called an Anhinga. The beak and neck of it actually look like a snake. We got the see the bird dive. It can go as deep as 60ft for over a min.

Really??? This is a Marriott??? WOW!! I almost mistook it for a Motel 6, but alas, I suspect the Motel 6 is far nicer. At $495/night, our "Villa" was no more than a glorified condo, in a complex, that was modern in 1988.... Same carpet, same furniture, same bathroom fixtures. Shameful. $495/night----- holy cow!! From these "Villas" you must drive EVERYWHERE---- but wait, they do have a shuttle-- that requires at least 2 phone calls and 30" of wait time--- every time. We did go the spa for massages.... Great massages, but again, Motel 6 atmosphere. This place is in serious need of a face lift---- or a total makeover. No water (for drinking) in women's lounge, nothing was ready for high paying customers at Marriott spa. I'm aware that resorts age, but don't charge $$ as if we are at a JW in Palm Desert. This place is a farce of a Marriott. The pool at the spa look like something out of a war movie--- mold in pool, hot tub peeling and their own grounds crew appears to have forgotten it even exists. Again, shameful. I've seen several similar reviews to mine (some nearly a year ago) with the gratuitous response "so sorry for your experience" blah blah blah--- but despite the management effort to "speak to the teams" (such a demeaning response) seemingly nothing has changed. I doubt it will. If you are planning a trip to Sawgrass, don't waste your hard earned money or your hopes on Marriott Sawgrass. It needs to be swallowed up by the sea. Pictures are of the Spa pool and hot tub--- those are not shadows or designs in the water--- it's fungus and peeling concrete. Feels terrific after massage---- not!!

It's sad. This place use to be so nice and friendly. It was fun for groups and solo individuals. I use to visit often and I spoke to many people about it. They have become snobby and unprofessional. You call and speak to Managaent and when they say they will call you back... they NEVER RETURN THE CALLS. I called 5 times... just this month (not counting the previous 2 months) and no one ever called me back. They did not care to book a service. This is not how it use to be when previous managers ran the spa and I know because I went all the time. I loved it! The spa got remodeled and now they are too good for anyone that's not wealthy.... So even though they charge you roughly $250 with a required service charge for your nails that is not enough to use their facility! They are not there for regular individuals, just the wealthy... So I will not go back to that spa!!! They can NEVER RETURN CALLS, they are Rude!!! Unprofessional and Ridiculous. I don't need them! I have other choices! So sad... that brand has lost their reputation from what it was stood for.

Very disappointing. My husband and I stayed for THE PLAYERS Championship PGA Tour and wow! First off, after arriving to our room, we noticed what looked like a stain under a gift basket that was left for us. I picked the basket up, revealing a stain. I figured it was a coffee stain since it was sitting at the coffee station. I went to wipe it off, and it came up with no problem. Not okay. Next, apparently dusting is not a thing here. The headboard was very dusty and the wood behind the mattress had dust caked up. On to the bathroom. While it was pretty clean, they do not have much in the way of hand soap and lotion. They still give you "bar soap" and it was tiny. They barely offer you lotion, so make sure you have your own. Fortunately, I always have my own, so my husband didn't have to share the meager tube they offer with me. Then, after we returned from the tournament for the day, my husband noticed that housekeeping had been to our room. Who leaves just one washcloth in a hotel room bathroom? There were clearly two suitcases, women's shoes, men's shoes.....and they left ONE washcloth. I called for at least one more and no one came. My husband called hours later to request more. Then, there's the hot water or lack thereof. We had to let the water in the sink run for at least five minutes before getting any. In the shower, you first had to figure out that you had to turn this tiny knob counter clockwise to get hot water. My husband took a cold shower the first two days before he mentioned that he didn't know that. Finally, the toilet seat and toilet paper. The seat was not screwed on tight, so it sat slightly crooked on the base. You also had to turn 90 degrees on the seat to reach the toilet paper, which sat behind you on the wall. The toilet paper is on an open "C" ring, so if you pull just right, the roll comes flying off and in my case, right into the trashcan. Not a good look for Marriott.

First off, I have to disclose that my husband is lifetime titanium with Marriott so we got wonderful service and enjoyed a beautiful executive suite. Our service was outstanding and it is a beautiful property. Unfortunately, while I was there, I ordered a seafood dip that was bad for room service. My husband reported the matter to management and the next morning ahead of Restaurant services, apologize profusely, and knowing that my stomach was very upset personally got me poached eggs, which was exactly right for my stomach. Other than that the property is lovely, they have a wonderful beach and of course it is a golfers heaven if you love to go, but there's plenty to do even if you are not into golfing. The location is great. It is near Jacksonville and Saint Augustine in Pointe Verde which is a lovely area in northern Florida. So if you are looking for a change from South Florida and enjoy a combination of the beach and trees, you will enjoy this location. Just be sure to bring a full wallet, because it is a pricey tourist area.

We had NUMEROUS issues with our very expensive suite. First, it was super musty smelling.. Just damp. Our papers felt mushy by the time we left. There was also TORN CARPET with TACKS coming through where I cut my foot. I notified the desk, they said it would all be fixed while we were out for a wedding. NOTHING WAS DONE. I spoke to three people as they kept forwarding me to the wrong person. The TV Was also a waste - it was all unwatchable as the internet did NOT work well. There were also tiles literally falling off the wall. It is a very tired suite and for almost $1k for 2 nights, I would expect a LOT more. And beware of the hidden fees, we were quoted $700 and then were billed for almost $1k. Ridiculous. Never again, Marriott.

Okay spot, dated, could use more of a facelift. Two beds in a room are tiny, def not queens or close to it. Vernon's restaurant for breakfast is okay and pub downstairs is good w golden tee and pool table.

Dirty, run-down, and tired. This hotel is a dumpster fire. They charge over $400 per night and it's in 2-Star condition. Don't let the fancy neiborhood fool you. They have blemished the word "Sawgrass".

This place is huge!. It's about a 35 minute Uber from the JAX. Hotel is not located in a hip hop area but more of a getaway and relax civilization type. Staff here is friendly and very helpful. Their restaurant (and room service) close shop at midnight, and the on sight Starbuck closes pretty early. I think I walked by around 1800 hours and it was closed. The rooms are spacious and very comfortable. My only recommendation is their bathroom should have some clothes hook and their shower stall could use a refresh. The shower head works but I like the ones with high pressure.

You ever feel like your intruding at someone's house ? That awkward feeling. Yup that's what my family felt at this property. I can only describe @sawgrassmarriott from Ponte Vedra beach, FL as the worst Marriott resort after 112 stays in 1 year. It's management issue here. Room smelled like a sewage pipe was broken, both TVs did not work and the microwave also didn't work. The property was around 10% capacity and when I called for a late check out I was told no. I guess the titanium member are not appreciated here. Thank you bonvoy titanium services for understanding and giving us our points back. I guess is a common thing at this property! Complete garbage. Luckily @westincapecoral understood our frustrations and booked us a 2 bedroom suite overlooking the marina. we had an amazing time with them. Awesome staff and property!!!

My villa smells intensely musty. I think the AC needs a major cleaning. We can't open doors to air out the villa because there are no screens and the mosquitoes are ferocious. These could be a great opportunity to relax in an old Florida environment, but the smell is toxic.. Update! This is a lovely community of old Florida ambiance. The villa setting is peaceful with walking trails, pools, and activities. The villas just need a bit of TLC. Will return!

Highly disappointed. I walked in and immediately was met with a mildew smell and broken tile at the front door. The room was switched and again, a mildew smell hit me in the face. The carpet was tattered and loose, causing multiple trip hazards through the villa. Grout in the showers were black. Some of the room was updated while other furniture was worn. We were told that since they have our room away, they would give us a complimentary upgrade. Well, it was not at all convenient and it stunk. I do not recommend this location to anyone, unless you are okay with mildew smell and old worn dirty furniture.

Stayed for 4 nights for a corporate event. This is a premier golf destination with a championship course on it played by PGA pros. The grounds are beautiful. You have the option of rooms inside the main hotel or villas which offer more room for families. There is a spa on-site which was lovely and enjoyable. I had a facial that was extremely relaxing. The only meals I had were catered by the hotel for our event and the food was decent...and much as you can get with a buffet. There is a large pub on-site with a fabulous outdoor seating area and even a place to drive some practice balls to an island hole while enjoying a beverage. Rooms were spacious and I found the beds comfortable. Furnishings were a bit outdated and I struggled with plumbing the entire time. I had a great view from my window, only I couldn't see much of it as the seals on the windows were all shot and the windows were largely fogged as a result. Rooms come with the basic amenities and a safe. There is a shuttle to many local attractions including the beach which is nice. If you come here bring your checkbook because as with most resort destinations it's not cheap.

Had a wonderful time! The resort was a five out of five stars! The service was a ten out of five stars!!!!! Before I get to the folks inside the resort- I have to give mega kudos to John - the young man at the pool and helper with guest activities- he is amazing - my family and I love him!!!! Vanessa at the front desk was outstanding and equally fantastic was the manager Michelle! They both went above and beyond to make sure that my family had a tremendous experience. The accommodations were first class!! If the Marriott Sawgrass is not careful, another resort is going to steal them away, give them both a huge raise and promote them to the levels they deserve!!!

Such a lovely place to stay at and enjoy the amenities. This hotel is super clean and the staff is wonderful. There is a Starbucks located inside the convention center and they make ridiculously delicious drinks. The o'dourves are quite delicous as well, I got a chance to try their famous tuna served on edible sesame cracker that's shaped like a spoon, it was a coolest thing I've ever seen. Cocktails and wines are also great.

How as a business can you be a destination hotel......and then overbook the rooms and ship guests to a Hampton inn as an alternative. Flew in from Boston on a golf package with 3 friends, and we spent 2 hours with the front desk. They sent us to the Hampton Inn 10 minutes down the road. The most insulting, terrible customer service experience of my life. Front desk showed zero empathy that they overbooked and were moving us off property. We booked 6 months ago to stay and play sawgrass. All we received was indifference. I called Hampton Inn to ask how common this was, and they said it has happened in the past as well. Zero credibility. I have never left a review for any other business in my life. That's how upset I am about my experience here.

Frustrating. Beautiful property. Very nice layout. Tons of amenities. So why are we frustrated? The employees. Other than Zach the front desk dude, who was exceptional with impeccable customer service skills, this place is populated with poorly trained, IDGAF, lackadaisical employees. The front entrance valet Eddie was an idiot. He simply stood and stared at us while we pulled up & got out of our car. Right in front of him, 20 feet away. Do we leave our car running? Do we take our bags out of our car & stack them on the driveway next to our car? Do we walk over to him? Will he leave his leaning post aka valet key-stand and walk over to greet us? I asked him what we should do - he had no idea. Then we get to meet the bartender Ben. Sitting & having a drink is such a simple thing. Unless it's at the Pub. Trying to get Ben's attention for another round in an empty bar became a game of his hide and our seek. We decided to close our tab and leave. Impossible without a bartender. Where's Ben? Amazing. All in all, after this debacle we're crossing this shoulda coulda been such a fabulous property off our list of places to stay in Ponte Vedra. Hey Marriott - you have a serious problem at one of your flagship properties.

One of the best hotels in metropolitan Jacksonville and Pano vitra. They have a awesome Sunday brunch.

Very nice hotel with a large land mass. This hotel has a beautiful convention center attached to it and a Starbucks is incorporated into it. The service here is excellent and the staff is very friendly and attentive. Large hallways and huge conference rooms. The banquet hall is on a lower level and has to sides on small for overflow. There is a restaurant bar that over sees the a beautiful waterfall and lake for your viewing pleasures. The sub bar which is inside on a lower level also shares this same view from beautiful large glass windows. There is plenty of seating to lounge, read, or study. This hotel is about a 40 min drive from Jacksonville airport.

Hotel is dated, dirty carpet in the room. Pools were overcrowded and overheard many people saying at the pool that they were not even guests. Not enough chairs at either pool. No pool service, no attendants and staff walking by seemed not to want to be bothered. Elevators seemed barely operational, only one button was working. Needs a major overhaul and some customer service training. The Cabana beach area was an issue also. Had to wait 30 minutes to get a towel to take to the beach- we kept being told they were being washed and "on the way." The valet staff were helpful and accommodating, the only bright spot of our stay. Overall, would never stay again.

The staff was friendly and overall great. However, the villas are extremely outdated, smell of mold, the AC in the room is either too cold or too hot, I found short hairs on the comforter, in the sink and in the tub as if it hadn't been cleaned properly. Found a couple of bugs crawling by the toilet. Raccoons can be seen outside at night time hanging out in the walkways of the villas. The reason there are raccoons is because I witnessed several trash bags, some open, left outside of rooms or utility closets all day and night long. If I had to rate the room on a scale from 1-5 it would be a 0. I'm sure there must other rooms on site that may be nice, but as a warning to anyone do not stay at the villas closest to the hotel.

I don't know where to begin. I had not been here in years. I had tried to get an appointment at the PV spa but couldn't so I brought my 18 year old daughter here for her birthday celebration. I went in with an open mind as I had not been there in so long and it was worse than I remembered it! It started off going sideways when the lockers wouldn't open and they had to use a crow bar to get us into them! There was a hole in the bathroom wall and rusted sinks. Apparently they just did renovations to the waiting area and it was super awkward and uncomfortable. There were a handful of comfortable chaise lounges and then a super uncomfortable upright bench that ran the length of the room. I watched guests come in and stand rather than sit on it with the chaises being all taken. The icing on the cake was when I had a massage and there was country music playing at a loud volume and the therapist had no control over it. The massage was not good and the music just made it that much worse. However, The bartender at the pool gets 5 stars!!! Otherwise I would never recommend this spa and won't be going back anytime soon. Super disappointed.

DO NOT GET MARRIED HERE. We experienced critical booking & reservation errors, leaving guests who traveled from out of state without rooms. Appalling unprofessionalism from management and staff. Blatant dishonesty regarding pricing for events. Most disappointing was the lack of care and concern from upper management in regards how these issues were handled. We tried our hardest to work with our wedding coordinator at the hotel, (Ryan V) but when issues started to arise, she lacked the competency and care to communicate properly or even attempt to solve any problems. The wedding itself was beautiful and (luckily) most guests had no idea about the issues going on behind the scenes - however, it was NOT worth the hassle, stress, aggravation and money. There are plenty of beautiful wedding venues in Florida, STAY AWAY FROM THIS ONE.

This place could be amazing, but it's honestly a bit tired and in desperate need of an update. There was peeling paint and water stains on the ceiling in the atrium, only one of three elevators worked for the majority of our stay (the last night, they fixed one of the other elevators), and the water pressure would sporadically go way down in the shower and sinks. It was an ok stay, and the people we encountered both in the restaurant and the front desk were nice (though I would encourage the restaurant workers to slow down and actually get things right - they're borderline frantic). The shuttle to the beach was great though and super easy to catch from the hotel; but they said to have a worker call for them when we wanted to go back, and couldn't find a worker. I'm surprised that this hotel wasn't nicer given the big golf tournament they host there...

Nice place but understaffed. Restaurant wait is pretty long due to staff shortage Restaurant did not have a working fryer. So if you order a burger you get a bag of chip for the same price as a full meal. Did not have our rooms cleaned due to short staffing. Floor 7 smelled awful. Carpets in the building need to be cleaned. The pools are well cleaned and you can smell chlorine so they are well taken care of. Stream rider was down for season. I think due to staff shortage. Nice grounds. Friendly front desk Mgr.

Awesome resort property in Ponte Vedra. Great scenery, amenities, and multiple dining options. During one reservation, I was on a high floor in a tower room overlooking the pools and lake for a few days. Clean, well appointed hotel room with lots of glass for an incredible view. During a second reservation, was upgraded to a sprawling 2nd floor suite in the 1600 building near the Arbor Ballroom. This very well appointed multi-room suite had a full kitchen with eat in bar, dining table, large living room with several couches and sofa chairs, large master bedroom and huge master bath plus two large private decks overlooking a lake and wooded area. It was top notch. Too bad I was there for business -- this would have been a great room for a family vacation. Dined at both Vernon's and Alice & Pete's. Alice & Pete's was good, Vernon's was more like great. Delicious meals and great service, especially at Vernon's. I would be remiss if I didn't note that Lobby Bar was truly happening every night as well. Lots of people, lots of conversation, anything but boring. Also, took the free shuttle over to the resort's private beach club for a bit, which has a couple of it's own restaurants with both indoor and outdoor seating, a pool, and beach access. I don't think the beach is technically "private", but it looked like there were Marriott condominiums for a half mile or more in each direction, so you're not going to get randoms hogging the beach here. While I would have liked to play a round at TPC Sawgrass while visiting, I wasn't able to take the time, nor was I prepared for the price tag (the Dyes Valley course is more affordably priced) ;) Regardless, this place literally has it all, and the service is definitely up to par. Thumbs up from this Yelp Elite & Marriott Elite. I'll be back, and I want that suite again ;)