Scalloway Hotel

Lovely little hotel right on the harbour. Evening meal was delicious. The waitresses were great, friendly and helpful. Room clean and comfortable. Stayed in the four poster bedroom with great views. Breakfast was a huge choice cooked perfectly. Can not fault my stay Everyone was friendly and helpful. The hotel has plenty of parking in immediately outside. Definitely would go back next time I am in Shetlands.

Beautiful room overlooking the harbour.|Staff are friendly and accommodating. |They welcomed us warmly and the hotel was super. |We had fish and chips in the bar area- they were superb. |The hotel is also super dog friendly. |Shower and bathroom modern. All in all we really did enjoy our stay.

We had to spend another night on Shetland due to our flight being cancelled. The manager could not have been more helpful. He liaised with the airport and organised 4 rooms for our party of stranded visitors. The manager went above and beyond to help us. We enjoyed a drink at the bar and then a delicious meal in the restaurant. The room very very clean and comfortable.|The receptionists in the evening and in the morning were absolutely lovely.|Scalloway is a lovely place to visit and we are very grateful to have been able to stay in the Scalloway Hotel.

We visited two days in a row and only decided to return because the experience on the first visit was so nice.|For lunch on the first day were served by a lovely young woman who couldn’t have been more helpful and pleasant, and nothing was too much trouble. We both ordered the haddock and were very impressed with it. It was a very generous serve and very fresh. |Buoyed by that experience we returned the next day for dinner to try something different on the menu. The service couldn’t have been more different. The person taking our order was almost disinterested in her role and when our drinks finally arrived (lukewarm) they were banged down on the table. Our meals arrived and were also banged down on the table. My friend ordered steak and ale pie and she said it was very nice and was a generous serve. Unfortunately my order of a cheeseburger was beyond awful. The bun was burnt black and the meat pattie was raw with blood clearly running out of it. I took it back and said that I couldn’t eat it. You’d think I’d accused the waitress of deliberately trying to poison me by the reaction I got. No apology, no concern. I had to ask another staff member if I could order the soup instead. I estimated I had to wait another 20 minutes for the soup to arrive and when I asked about its progress they said it was being prepared. When it eventually arrived it too was banged down on the table and the soup had slopped onto the plate. It was a fairly tasteless bowl of what was apparently broccoli soup. All up it took more than an hour from when we first ordered until my soup arrived. ||Some of the staff would clearly benefit from some basic hospitality training. It is of no benefit to the business to have staff with such a poor attitude.

The rooms were very clean, and updated but the walls are very thin. For three nights, I was woken frequently by the individual next door watching tv, talking on the phone and snoring/snorting throughout the night. The WiFi was down for the five days I was here and I was told by the staff that it had been down since the week before. Without WiFi it was very difficult to check the bus schedules and update my travel plans. Luckily some of the restaurants in Lerwick had WiFi. The staff was very nice and helpful and had good suggestions on what else to see, where to eat and how the bus schedule worked. The food at the restaurant was ok. I was very disappointed in their coronation chicken. The recipes vary a little but at the Scalloway Hotel there was little, if any, curry flavor, although the chicken had the color of curry. Unfortunately, It also had a gooey texture to it. Two bites and I was done. When the server asked me if I had enjoyed my meal and I said “no”, she didn’t care, so why bother asking.

A very pleasant stay, staff very pleasant and helpful. Remember it's a 3 star rating and you'll be happy. For info Saucermeat is a spicy flat sausage, lovely

Extremely comfortable room overlooking The sea. Clean, large modern room, with king-size bed, spacious with lovely bathroom. Staff were wonderful, ate in bar area with Gorgeous fish and chips. Our two dogs made very welcome. Thank you

In this little town called Scalloway, way up in the Shetland Islands on top of the North Sea…. There was a chef in a little hotel…. Who made wonderful food! This was a lovely place to stay, the rooms are clean and comfortable. The staff is friendly and helpful. Everyone was welcoming and really made us feel at home. The bar seems to have a lot of locals, and is a hub of activity in this charming little town. Thank you for making our trip so special! We highly recommend and will be back.

Wonderful, intimate hotel on the coast in central Scalloway. Was so sorry to learn that it has closed.

Lovely hotel with great food. Rooms are comfy and location ideal to discover Shetland. Stayed here twice now and feel very much welcomed. The Scalloway hotel has an excellent reputation for food and you can dine in the more informal bar lounge area or in the restaurant. Breakfast is brilliant too. I will be back!

The only place to stay in Shetland. Hotel is a small quiet quaint place in a spectacular location for your visit. Harbor views are spectular and walking distance to local attractions including an amazing museum. Food is the best Shetland can offer with an amazing breakfast spread. Staff is very friendly and makes you feel like a family member. Great pub downstairs where the locals gather and share their experience on the islands. You will never want to leave.