Angela Z.
Yelp
This hotel was supposed to be our little splurge - of all our 10 nights in Norway this was by far the most expensive and was much higher than any other hotel in Tromso, so I expected a nice hotel. I was sorely disappointed.
First of all, I booked a 'view' room only to be told upon check in that views are not guaranteed. It's very deceptive to advertise a room at a higher price specifically because it has a view only to then say that getting a room with a view is not guaranteed. Another thing that was really deceptive to me is that they specifically advertise - both online and physically in the room - that they have both guest laundry AND dry cleaning service. I specifically booked this hotel because I knew we'd need to wash clothes at the last 1/3 of our trip. At check in we asked about the laundry and the clerk told us there is no self service laundry and he laughed and said they didn't have that anywhere in town and we'd have to pay hotel laundry service prices if we wanted our clothes cleaned. The price was just absolutely CRIMINAL - about THIRTY DOLLARS USD to wash ONE shirt!!!!!
Needless to say the front desk service was awful; rude and entirely unwelcoming.
Another thing - I can deal with a run-down hotel but when there is actual trash on the floor in the hallways AND your room, clearly they don't care to clean the place, let alone keep up the repairs. Room window was also disgusting with dirty streaked handprints all over it. Gross.
Lastly, the layout of this room is absolutely horrendous. You literally have to flatten yourself against the wall to close the shower door, there is not even room to stand in the shower and close the door. It's a tiny square stall that is about the size of an airplane seat... in coach... on a low cost carrier. Oh, and when you use the toilet your knees and feet are in the shower. SO disgusting and uncomfortable!!! Oh, and they don't have washcloths. I absolutely hated this bathroom so badly... if my stay wasn't pre-paid I'd have left and gone to the Radisson across the street for 30% less money. In the bed area the space is horrible too.... for some bizarre reason there is a baby's crib/bed that hangs down off the wall and takes up all the walking space so you have to duck under it to even get to the bed. Don't sit up quick in the middle of the night or you'll probably bang your head into it! And the bed itself is utterly rock hard. May as well sleep on the floor. I hate this hotel so badly... it makes me want to cry that I spent such a huge amount of money on two nights here. It has completely ruined the Tromso part of our Norway vacation.
