Scandic Lugnet Falun

Date of stay: night of July 15–16, This was my most unpleasant hotel experience in 3 years of living and traveling in Sweden. We arrived late at night after a difficult drive — fog, rain, and moose on the road. I had called in advance to say we would be about 10 minutes late for check-in. The reply was cold, with no understanding or support. When I arrived around 00:10 and approached the reception, I first showed my Ukrainian international passport. But that wasn’t enough — the staff member then asked for a visa. I had to go back to the car to find the documents. I have a legal right to stay in Sweden under the EU Temporary Protection Directive for refugees, and in all my travels here, no hotel has ever asked for such documents at check-in — especially not in such a vulnerable moment, at night, after a stressful journey. I honestly believe that if I were from an EU country like the Netherlands, showing a passport would have been enough. This felt like unnecessary suspicion and unequal treatment. Instead of basic hospitality, I was met with coldness and stress. Very disappointing. I would not recommend this hotel to anyone who values respectful and humane service.

Overall a great stay, lovely interior and good food (both breakfast and lunch) with genuine and warm staff. The room was tidy and clean, with a nice view of the slope. Will definitely stay here again when in Falun!

God Price and great service. High standard in the rooms. Everything like brand new. I would recomend this hotel to everbody i know and dont know. It suits everybody.

The hotel exceeded all our expectations. The staff was incredibly welcoming, and the reception team was always polite, helpful, and quick to resolve any issues. The hotel features beautiful renovations, a delicious breakfast, a nice pool, and a well-equipped gym. This was the best Scandic we’ve ever stayed at

Nice hotel located in a good spot. It is a really nice area for different kind of sports. Breakfast was good.

Breakfast a bit simple and pool a bit small but included for free so we would definitely come back on our way to Sälen. Very nice room with comfortable beds, we slept like babies ❤️

I enjoyed my stay at Scandic in Falun. Parking was just outside and I was lucky as I came early as later it was full. However it’s plenty of space in the area. The rooms were newly renovated and was nice. I was told that next will be the restaurant and already it seems that some work is going on with the kitchen. Breakfast was standard Scandic. Check in and out was smooth.

We stayed one night on our way to visit the Carl Larsson museum and to the dala horse factory. Our family of 5 stayed in a family room and a teen room. When you book through Scandic you can add a "teen room" if you have a child in that age range (17 or under) for about $70 USD. The breakfast here was amazing. Lots of hot and cold choices, including Swedish pancakes! Highly recommend!