Septa M.
Google
We stayed at Scandic for 4 nights during a family holiday and had a truly memorable experience.
A few hours after checking out, I realized I had left my wedding ring in our room. I called the hotel around 2 PM, and the receptionist kindly explained that lost items are stored in the Lost & Found locker for about three months. She promised to notify the housekeeping manager who manages lost items.
The next morning, I followed up and spoke with the housekeeping manager, Jamal (I hope I’ve spelled his name correctly) who had been unwell the day before but was now on the case. I described the ring and where I’d last seen it. Less than ten minutes later, Jamal called back—he had found it!
We returned to the hotel to retrieve it, and a staff member handed me the ring—intact and perfect. We’re deeply grateful for the team’s honesty.
Beyond that, our stay was lovely. We booked a Family Four Standard Kitchenette, which was cleana and tidy. No weird odor in our room or hallways. The laundry facilities were easy to use, and both check-in and check-out were smooth.
Breakfast was good, though the menu remained the same throughout our stay. A long-haired lady in the kitchen greeted us each morning, chatted with our daughter, and even helped with my coffee to go.
The reception staff were consistently welcoming. We were offered welcome drinks (hot tea for us, juice for our daughter). Complimentary marshmallows at reception and a Kids Quiz on the lobby wall were our daughter’s favorites.
We’ll definitely return!