Mathias H.
Yelp
This hotel opened very recently close to the Hakaniemi station. Normally perhaps not the area tourists venture to but the area has some nice cafes, bars and restaurants and the water close by adds charm. I stayed here two days after its opening so have tried to be understanding so will accept that mini-bar was not ready (late delivery) but some things here were just not good enough. Let's however start with the good things, the room was very spacious with two sofas, large bed, small kitchenette and a very nice sauna in the bathroom. Old style windows and high ceiling added to the nice parts of the room (sort of had the old school building feel to it). The hotel appears to have a circus or performer theme (room service menu was on a beach ball) but for me it did not really work. The room had a weird mix different styles and I would have preferred a more 'clean' feel. The lighting in the room was also a bit weird as it was not easy to figure out what turned on what. Otherwise the room had the things that can be expected (flat screen TV, water kettle, tea and coffee, iron (a very good one for once) and ironing board) and a few things that were better than expected (plenty of space to hang clothes, good soap and moisturizer, microwave owen, fridge).
Otherwise the hotel also has a decent breakfast and new gym. By now most of you are probably wondering why only a 2 rating as it sounds pretty good. That is because the service is yet to be mentioned. It all started on check-in, long confusion on how to actually update my address details (for some reason they had the wrong one) and add my missing membership number. After a long time i just asked them if they could do it later while I was in the room. Upon getting to room opted for room service - very few options on the weird (beach ball) menu card and prices was ridiculous (€14-16 for wrap and burgers - the food was decent but wrap and burger were delivered in cardboard box with small bag of potato chips and room service fee was €12). Service was also very slow (around 45-60 min wait) on what appeared to be a slow night.
After this the real complaints about the service begins, upon returning to the room the second day I was a bit surprised that it appeared as if they had not cleaned since the iron and ironing board were exactly where I left them, glasses with water still on the table,dirty cups on other table, curtains still closed, tea not refilled and decorative pillows still thrown in the chair. Did however notice that they changed the towels so understood that they were just bad at it. On my way out for dinner that evening I went down to reception and mentioned the things that were not done - they apologized and said that they would take care of it. Thought nothing more about it then but when returning from dinner I noticed that they had removed the cups (actually not cleaned them but removed 2 out of 4 cups from the room) and that was it - the rest was still not done. Informed them at reception again in the morning when I left the hotel and once again they promised to take care of it. When I came back later that day - same issue as before (only difference was that the cups that I had used the second evening were left dirty, had also had a bottle of wine and the empty bottle was left and the bin was not emptied). Complained again at reception and informed them that I was going out for a run and would be back in around 45 minutes and expected that they had taken care of everything by that time -to me surprise (not) they did of course not do a proper job. Cups were still left dirty, bottle was still there and tea still not refilled. Once again complained when going out for dinner but of course not handled any way, so service was really awful not even worthy of a 2 star hotel.
Check-out of course led to more service problems - the room service bill had been doubled (they added everything twice) and had to point that out. They also missed to add my membership number (even though that was covered during check-in). I do hope that it is a passing service problem as the hotel otherwise is fairly nice but this was really disturbing - and the fact that they repeatedly apologized but never once offered any compensation.