Paulina J.
Yelp
We booked a four bed suite on telephone, and although we were told (and paid for) four "real" beds, we recieved one king size bed and two camp beds instead. Very disappointing. Then we went down to complain and ask for one of those rooms, and then they didn't have any four bed rooms... I asked why they said we would get four bed suite but didn't really get any answer. Then we had to pay extra to correct a mistake they made. As I said the reservation was made on telephone, therefore it wasn't something we mistook on their webpage.
Well, after spending about 400 SEK or about €40 extrato correct their mistake, we changed rooms again.
The new room was not cleaned properly, towels on floor, several long hair and short curly hairs left in bathroom..
Off again to complain, and we got another room that was okay but left some to wish for, but now we were tired and silently squirmed, tired of "making a scene". Typically swedish. And we are not grumpy, pedantic people.. This establishment was just too much.
The last thing we saw of the place was the breakfast. All. The. Tables. Were. Full... -_- There is three dining rooms and not enough for all guests. There were more standing guests. Just..... WTF. One thing of the above would have been "acceptable" but all this mishappens.. We grabbed some stuff and sat at a bartable for a while. Nice.
It was under all expectations, AND they are allowed to use the "Scandic" logo..
I have to name something positive (everything else may have been stained by our overall experience) Clean sheets, edible food, central,quiet.