Scandinave Spa Whistler

I gave this spa and massage experience to my husband as a birthday gift, and we absolutely loved it! The surrounding nature was breathtaking, and the peaceful silence added to the calm atmosphere. The layout of the hot and cold pools was smart and professional, with everything designed to help you fully relax. It was truly an unforgettable experience, and we can’t wait to come back again as soon as possible. Also, I’d like to mention a tall gentleman who was in charge of the wood fire for the dry sauna and other related tasks. He was incredibly dedicated, organized, and worked with such genuine passion that it really stood out. Each time we saw him, we felt deeply appreciative of his commitment and strong work ethic. (They give each guest two large towels and a bathrobe as soon as you arrive — we didn’t know that and brought a whole bunch of our own! )

My visit to Scandinave Spa Whistler was absolutely incredible. The best part for me was the beautiful natural setting — being immersed in nature is so healing- surrounded by forest with views of the mountains made the experience feel peaceful and grounding. The hot, cold, and relaxation cycle was perfectly designed and really helped me unwind. There are lovely little relax seating areas outside with fire pits. There are also inside relaxation areas if the weather isn't great. They've thought this through. I also appreciated the small touches like being able to get extra towels from the front desk and having a cozy little bistro on-site. It’s a great spot to take a quiet break, grab a drink or a snack, or check your phone if needed. If I could make one small suggestion, it would be lovely to see a few more health-focused options in the bistro — especially sugar-free drinks or something like sparkling water (a can of Bubbly would go a long way!). Pro tip #1: If you’re flexible and don’t mind possibly waiting, walking in for the thermal journey is cheaper than reserving in advance. Pro tip #2: There are a fair number of stairs on the property — including a full flight between the check-in area and change rooms, and smaller sets between levels of the spa. I did see some older guests managing fine, but it’s worth knowing ahead of time if mobility is a concern. Overall, this was my favourite spa experience to date. I highly recommend it for anyone looking to fully disconnect and relax in a beautiful natural setting.

My hubby overruled my first choice of Four Seasons Spa and ended up going here. Glad I tried it. Facilities are old and needs updating however workers and location more than makes up for it. We were there from 9:30am till 3pm. I will strongly recommend going there when they open to really be able to relax and enjoy the tranquility of being one with the nature. I will definitely go back for another visit.

Pros: The absolute BEST massage I’ve ever had by Mark!!! Beautiful spa, plenty of options for hot pools, sauna, steam rooms, cold plunges and areas to relax/nap/read. Unlimited towel exchange, just need to walk to front desk to get it. Delicious tea available for everyone as well as apples for snacking. Cons: took a long time to get checked in to both the spa and the massage. They are not kidding when they say you need to get there 30 minutes before appointment. It takes 3 minutes to check in but there are only 1-2 people working so it takes a while. The customer service is hit or miss. Chelsea at the bistro was quite brusque and seemed annoyed that I was trying to use the credit card I booked the reservation under for lunch payment. Everyone else was nice but didn’t really seem to go out of their way to deliver a high level experience you may expect from a spa. They are very strict with phones not allowed in the spa area. I saw a guy get escorted out of the pool area after taking a quick video of the scenery. (my video and pictures taken from bistro area where it is allowed)

This place was amazing! The setting was magical to say the least, and felt like we were in a snow globe of relaxation. It was amazing being able to sit in hot tubs and lay around in saunas with the snow falling down. The eucalyptus sauna room was great too. My wife was pregnant and was able to get an amazing prenatal massage and I was able to get a deep tissue massage which was much needed after hitting the slopes in Whistler doing the full experience and massages was definitely a splurge price wise, but it is definitely an experience that we will never forget and are glad that we went. We definitely took advantage of our time to and spent a total of eight hours there.

This was genuinely the most relaxed I’ve been in a long time. The hot to cold plunges feel amazing. Very clean, scenery is great. Well worth it. One of my favorite spots so far in whistler.

It was very good experience. I really enjoyed at this spa. I was not sure if I liked because of silence rules but it was actually not bad. I think I could feel relaxing because of these rules, focus on relaxing. I have read no phone, no electric devices but I saw some people had a phone and reading on their device. Staff were all nice, and actually sandwiches was really good.

I had started coming when the prices was $60 for a thermal soak with walk in, with bathrobe rental, lock and two towels.... so I was quite shocked to see how much the prices have gone up. It cost $183 per person now just for a soak, which is quite costly. It is a luxurious experience, but not one that I will revisit anytime soon to be honest. For this price, I would expect better towel exchanges, better customer service and cleaner in general. There were a lot of debris in the pools and the towels and robe return were piled up. Tips: If you are not in a rush, just sign up for the waitlist for the cheapest option. It took us ~1.5 hrs of waiting and 15 couples/groups ahead of us. If you book last minute, you will be charged 50% cancellation fee. ** Go to the Whistler info centre for 10% discount for waitlist per person**

Beautifully designed amenities and layout, in a very tranquil setting. Love the cascading waterfalls in both the hot and cold plunge pools. We came on a busy holiday weekend, and I was impressed at the turnaround cleaning times with such a high volume of people. Most everyone was very respectful of the no talking rules, which made it feel even more relaxing, and like there were far fewer people there than in reality. Dmitry is a excellent massuese! He found trouble areas and gave suggestions on how to regularly treat and care for them. He was very attentive, focused, and consistent, and is a wealth of knowledge about muscle and joint anatomy and interconnections.

My review mimics my previous review. We come here once a year and have been for 10 years. The experience is always great with staff being very friendly and the premises being very clean. I love that the outdoor spot area is silent so you can completely relax

Absolutely beautiful spa. I would recommend bringing a book for the day since there is a no phone policy. Plenty of places to relax and enjoy the peaceful atmosphere.

My first time going to for the Scandinave Spa and I can't wait to go again!! Went there on a Sunday afternoon, it was busy but you still had enough space to do most things. I would say if you plan on going during peak season, it might be a good idea to get a reservation for their Thermal Journey because their walk-ins get busy. I reserved mind a week before. They also a RMT massage but you have to book that way in advance because the slots get booked up pretty quickly. This spa is a digital detox so no phone allowed inside, which I think is amazing! It is a haven of silence as they call it. You have 3 hot tubs, 3 cold plunge pools, sauna, steam rooms, fire place, and the best are their relaxation rooms. You also have hammocks which are super cozy and a good place to relax. It is an experience that everyone needs to have at least once! They also had a small cafe in the spa, it is a bit pricey but I found their food pretty good. I got their maple bacon croissant and pesto cheese pocket. Both were amazing! Can't wait to go again and try their RMT massages :)

Very luxurious experience, came on a Thursday night after a day of hitting the Whistler slopes. Wasn't terribly crowded The place is spacious where there are multiple sauna rooms (even one that's Eucalyptus scented!), multiple hot baths, and multiple cold plunge baths. There are also an array of relaxing rooms, each with their own views of the outside and peaceful music playing in the background. I think the temperature of the sauna rooms, and the hot and cold baths are just perfect! Especially when you take into account the outside temperature as a nice way to cool off. I liked how there would be random spaces in between the pools for people to lounge and just simply relax. This place was really well designed and thought out. There is a digital detox policy, where no electronics are allowed, and honestly to detach from the world for a couple hours just further enhanced my experience here in a great way. Price-wise, I do think this is a little pricey especially since we didn't partake in any massages. But for a unique experience while visiting Whistler I do think coming here was still worth it - definitely a favorite takeaway memory from the overall vacation

Our first experience was an excellent one, definitely will come back. Scandinave Spa Whistler is a premier wellness retreat. It is not just a place for pampering; it's a holistic escape to reconnect with nature. With its commitment to silence, rejuvenation, and mindful relaxation, most picturesque settings. One of the standout features is its relaxation rooms. These spaces are crafted to enhance the overall calming experience. Enjoy three hot tubs, three cold plunge pools, a sauna, and steam rooms.

How could anybody not like this place. I was wondering what I was going to do here all day and thought I might end up getting bored. It was the best place to be during vacation. We got here at 9:30 in the morning and it is now 4:20 p.m. we had lunch here and went from the hot to the cold pools and in between the seam room and the eucalyptus room but most of the time was spent swinging and napping on the hammock. I would highly recommend this place if you are ever a whistler. You're not allowed to bring yourself home to take pictures. They want you to really relax and unplug but the place is just gorgeous and I could not resist. There's a little snack bar that you could come down and get light lunches and I love their latte with oat milk. It was so delicious. I would definitely come back again. I skipped on the massage and took advantage of all the other amenities instead.

It was a truly disappointing experience at Scandinave. I've been to the spa 10 years ago and it was an amazing experience, but their customer service and nefarious management practices have made now made the experience very poor. First, I had a $100 gift card from 2018 that was never used. They rang it and said there was a $0.01 charge left and I must have used it. How so, if I was living in the UK and US for years, and haven't visited the spa in 10 years? It looks like they deducted the full balance and drew it down without my consent. I told them and the front desk said too bad, contact Consumer Protection BC. NEVER buy a Gift Card online, they don't honour it and draw it down without you knowing. Second, there's signs everywhere saying no phones. I abided to the rule. But the RMT's phone rang not once but twice throughout my massage. The RMT apologized but I was already more alert and less relaxed from it, especially given their rules not being followed by staff.

As everyone said, this is a spectacular spa. I don't think anything comes close to it within a 100 mile radius if not more. However the prices have gotten incredibly pricey. It was $305 tax included for an RMT massage with spa access during shoulder season. I went on a rainy Friday and it was packed. The steam rooms and saunas had JUST enough space. The hot tubs were crowded, I often had to share a nook with another group. It almost felt like a silent adult amusement park. Thought the RMT said it was very quiet the day before. The local deal during shoulder season is worth it. It's $270 plus tax for unlimited use.

I definitely enjoyed my first experience at Scandinave, but I don't know if I would pay that kind of money again. Yes, it was relaxing, and the hot-cold-relax system was surprisingly soothing, but I'm just not sure of the value. With that said, I'll admit that the 15 minutes my wife and I had in the primo lounging spot was pretty amazing. It was one of the canopied lounges, perched high above most of the spa, with an amazing view of the landscape. That was surreal. We booked couples massages while we were there, and I was very pleased with the restorative massage I received from Holly. It was relaxing, yet also felt like it was actually working out a few kinks and knots. The overall experience was great, but I felt it was a tad overpriced.

This is a nice spa experience that misses the mark in a few areas that to me made it a 3.5 star experience. First off It's OVERCROWDED. They seriously need to limit the amount of people entering. There were moments when you could not find a spot to sit in the steam room & there was rarely any places to relax in their "relaxation areas" They either need to limit the time of stay or again limit the amount of people in the space at various times. There was a couple of people camped out with laptops like at a Starbucks. Obviously speeding hours upon hours in the best seating , Ridiculous. In addition to this lack of space they have 2 heated hammocks for about 200 + guests. These 2 heated hammocks look as if they have never been cleaned & people cueing up to get in them one after the other. Another thing that really bothered me & my girls was this is the 1st spa in the entire world that I've been to that doesn't give you spa slippers. Most people are walking on dirty floors & outdoors paths barefoot then getting in the pools & hammocks. It's very unsanitary in my opinion. I don't want someone's filthy feet in the hot tub or cold pools, mine included. Scandanave spa you can do better!

Decided to end my whistler trip with a Massage and Spa day at Scandinave Spa. The entry cost with a massage is a much better deal, however the massages are just average. Was pretty disappointed that 5 of the features were unavailable but you still had to pay full price. It was quite an experience to do the hot and cold features but was it so relaxing in the quiet rooms. You come to this place to disconnect from technology and reconnect with your partner or yourself. Food is a bit pricey if you plan on having lunch but drinks are reasonably priced. I would still recommend to anyone visiting to try this out.

Serene and beautiful place. Hard to believe you are there. Loved being cut off from the world for a few hours.

Epic experience in the rain forest. Best way to spend a Saturday evening . Such chill vibe . Not crowded. Many trips from the sauna and hot pools to the cold plunges . The fire pits are lovely to sit around . Good was too expensive for what it was . But great experience.

We enjoyed our visit. The massage was very nice. The vibe was relaxed with several areas to stay for longer stretches. It is a quiet place so if spending a day, you can't use your device or listen to audiobooks. I disliked the food options as they were mostly cold and wished we could have brought food on our own.

Thermal wellness journey that I've never experienced before. Went here with the girls after snowboarding 3 days straight and the experience is completely rejuvenating. The steam rooms were the most intense hot experience and the Nordic waterfall was the most intense cold, but totally worth it. My friends and I did about 4 rounds of hot/cold/relax within 3 hours, and honestly could've stayed all day. Bring your own robe unless you're ok walking around in a towel (robes are an extra charge, you get two towels included). Also, if you get bored easily, bring a book or sudoku for yourself, since no cell phones are allowed in the relaxation areas. Definitely come here to recharge and relax

First time here with my friends! It's a must if you are visiting Whistler. You can reserve and book online in advance. Rain, snow or shine...they are open. Check in was quick. This is for adults only, no children allowed on the premises. We booked a VIP Thermal Therapy (includes 2 towels, robe and a lock & key for a locker). You should check it out!

First time trying a European spa with hot and cold pools located outside. I can imagine how beautiful it may be during the Winter/snow seasons in British Colombia. Unfortunately my friend and i came on a rainy day but we were still able to enjoy the hot pools to its extent. This place really is serene with people reading hard copy books. It is really nice to disconnect from our digital era and be immersed completely with nature. They were really strict about complete silence. My friend and I was talking with our inside voices but was starting to get looks from other people so we stayed silent the entire time--which was understandable. I was able to snag a couple of pictures but not sufficient enough to capture how truly magical this place was. My friend and i was booked for an early 9am deep tissue massage. My masseuse was horrible. She pressed her elbows into my bones nowhere near my shoulder muscles, and she kept pinching my skin (chin, cheeks, and forearms) When i told her that i have carpal tunnel and requested a deep massage of my arms, she just kept pinching my skin and rolling my arms between her hands. It was unsastisfactory and painful. She should go take an anatomy class or something because my muscle layer does not equal to skin layer which she stayed in for majority of the session. By the time i was ready it was 915 but massage ended at 10 so technically lost the 15 minutes dued. There were moment when i was like yes that feels good but it was fleeting. Her methods were inconsistent and Ive had much better. There are 2 admission options. 1. massage which includes outdoor facility admission 2. Just outdoor facility use. It is a better deal to get the massage which comes with free admission to the heated and cold pools. The relaxation area was also very nice. theater like seating with lounge chairs. I ended up falling asleep because it was so comfortable. I would def come back but not for a massage.

Had a deep tissue massage with Dimitri, he was lovely. Really knew what he was doing, had a great approach and great techniques, and was very professional. Highly recommend seeing him.

I had occasion to visit the Scandinave spa in Whistler during my stay in the area in January. I've been to the Scandinave spa in Mount Tremblant, but it was during the summer which was a different kind of experience. Upon arrival I received a robe, towels, and a locker key. The facilities were clean. The staff were friendly. They offer water and herbal tea at stations on the grounds. Fellow spa goers were respectful and helped maintain the quiet zen atmosphere. There was something very unique about being able to be in the hot tubs and ice plunge pools and sauna while the snow fell softly around me. And there were several times that I could've easily fallen asleep in the hot plunge pools or relaxation rooms as the whole experience was quite relaxing. If you ever get the opportunity to go to the Scandinave spa at Whistler, I highly recommend it. Your body and spirit will thank you for the experience.

Wonderful experience at this spa! We got lucky with a snow day, so it made everything even more magical. The grounds are beautiful. We really enjoyed taking in the views from the hot tub which was plenty roomy and hot! The steam room was also very relaxing. I had a deep tissue massage with Lori who was fantastic!! She had a very calming presence, gave a great massage, and gave me some tips afterwards for stretches for my problem areas. They have a no cell phone policy (for the best, as you're there to decompress and context with nature) but I snapped a few pics on my way out. I loved everything about this spa and would definitely return!

What an amazing pace. Professional service and beautiful facilities - other than the locker rooms ...which couple use an upgrade but doesn't really take away from the experience. The steam rooms, saunas, plunge pools and relaxation areas are wonderful. Could've spent six hours there - will next time n

This place is breathtaking; got to experience this with a little snow on the mountain, and a gentle drizzle to juxtapose the cool weather against the warm of the hot bathes. Definitely recommend doing dips between the hot and cold pools. It might not feel good in the moment dipping into the cold pool, but you will definitely feel better and refreshed. Food from the bistro is reasonable! The hot sandwiches hit the spot; not too little or not too much. Was honestly a bit disappointed by the brownie; it kinda felt like more of a large chocolate brick (If you're into that). But also, it's gluten free. Bring a nice book to read inbetween dips! One side note: If you drove up to the spa from vancouver, and are trying to drive back at night, the road conditions at night when its dark and wet is pretty terrible. Road lines are worn and its not well lit. Please be safe! After about idk 30 minutes on the way back to vancouver the road conditions were improve and had better lane lines and reflector thingys.

Thanks Jon Martin from the Circle for suggesting my daughter and I spend the day here. Great relaxing way to unwind for the day! Thanks Jon great instagram posts !!!

Scandinave is a definite MUST for my boyfriend and I every time we go to Whistler. It is the most relaxing and calming spa ever. We got to experience the massages in our most recent stay and it was honestly the best massage we've ever had. Staff were super nice and it was really clean. I love how they provide keys/locks, robes, 2 towels, and water/tea when you visit the spa. The changing/shower rooms are really clean and have shower gel, shampoo, cotton swabs, lotion etc. supplied.

Horrible service, didn't Matter if we were NOT talking they treated us horribly. Manager was called on us multiple times because we were "talking" when we were not. But didn't matter that other people were talking we were getting picked on. Horrible service I would never recommend this place. Also very unsanitary people were doing god knows what in the pools. If I can give 0 stars I would.

Had a massage and enjoyed the baths a few days ago. This spa is gorgeous.. it's all accessed from outside so if you're going with someone of the opposite sex you can enjoy all the baths/saunas/steams together (it's not like the saunas are in the locker room). The variety of the rooms and baths was excellent, and made it so no area was too crowded. Overall I spent around 4 hours here. My massage was good.. but for a "silent" spa I found it odd that there was a man speaking in a normal level voice for the entirety of my treatment. It was a struggle to relax, and I mentioned it to the desk and they didn't seem to care. I also visited the cafe but found the menu very limited.

Super beautiful spa in Whistler. Love all the amenities, saunas, pools, and steam rooms. Beautiful scenery and very tranquil. You have to be quiet and some people (guests) enforce it quite strongly... I prefer the nordik spa out in Gatineau because it's much bigger and has different zones for noise levels.

This place is gorgeous. I would definitely come back. The breakfast buffet is wonderful

I will preface this as I have never been to another spa before in my life. I am a blue collar type of guy who enjoys sports. My other half wanted to come here as she enjoys spas and massages. I will explain the pros and cons I experienced. Now I'm a pretty laid back guy and wanted see what the hype was all about. This place is well known for being some oasis as seen on many IG post per my SO. I really didn't know what to expect. Pros: The place is pretty nice looking. The facility is modern and in good shape. The front staff was friendly and explained the process. Sign in was easy with an advanced reservation. This place isn't cheap, but at least they let you stay as long as you want. It was clean for the most part. Cons: The reality is the place is packed. You'd be lucky if you could sit in a Jacuzzi without someone more than 3 feet away from you. This place feels like some dystopian movie where I was constantly looking out for the black clad enforcers. Yes, they actually have staff in all black with the words "silence" on their backs. I saw someone get approached after they were talking and got "lectured" that this was a silent spa. Its actually quite comical. The citizens (ie, you) roam the facility in white robes in silence. The game of cat and mouse to sneak a conversation between my SO and I made it feel like I was moments from being exiled from the compound never to be seen again for having a mere conversation. Another con was the lack of fresh towels. Instead of placing fresh towels everywhere for patrons it was impossible to find any. You'd think for the coin you pay they'd make finding a towel easier than finding Waldo. Did I already mention the place was packed? Each pool, sauna and spa was filled. Only place that wasn't busy was the cold water baths, obviously with the temps being minus 4 Celsius nobody is going to be loitering in the cold pool. Overall I'm sure there are people who feel refreshed after this sort of experience. The combination of large crowds and roving "silence" storm troopers wasn't my cup of tea. Hey, maybe you'll have a good time. You could probably reenact the whole experience at the local hotel by just jumping into the Jacuzzi and suana three times. I give this place 3 stars for the front staff and facility being modern. Minus 2 stars for the roving patrols of enforcers.

Awesome place when visiting whistler!! Beautiful place and great place to disconnect It's very quiet and peaceful. I absolutely love it

I absolutely loved my time here. I got a deep-tissue massage with Catherine, it was divine, I was so sad when it ended. I spent 2.5 hours in the baths/rooms after. Honestly, you can spend 3-4 hours there. It is a quiet spa, there's enough parking if you get there early (9am).

I hadn't come here before however my friends have and have raved about this place. I have always wanted to try so came here with my wife as we needed a quick vacation. Since ski season at Whistler hasn't officially opened yet, it was relatively easy to book a bath spa at Scandinave Spa. We only did the bath so this review is just for the bath and place ( no massage ). Some of the areas were closed off and the bistro was still closed. It is outdoors and there are a couple of hot baths, a few cold baths, sauna and steam room. There are some 'relaxation' areas. We started with the steam bath for about 10 minutes and I quickly did the cold bath. It was too cold for my wife so after I did a quick cold plunge, we relaxed a little at one of the lounge areas. The facility is nice and with COVID, you need to wear a mask in some of the areas and all indoor areas. The change room is okay, the lockers are a bit old and some had rust on them. I checked about 3 before I found one that wasn't too bad. Somehow I lost my mask while I was in the hot bath so I had to ask my wife to go inside to get one from the front desk. I think they should have some outside by the water/tea station, in case you need a new mask. The mask gets very moist/wet when you're in the sauna or steam room so changing them once in a while would be nice. Maybe they are worried some guests may take a bunch of masks. They have people walking around so I guess I could have asked them for a mask since you need one to enter the main building to go back to front desk. They provide two towels for you which is enough. I kept one in the locker for after I finished and to have a clean dry towel after showering. Overall, it was a pleasant experience.

Enjoyed my spa experience at Scandinave July Opening weekend. I had been looking forward to it since last year. The spa was taking precautions for COVID and the experience was modified but to be honest in places like this I prefer this attention to cleanliness. The spa is very private located about a 10 minute drive from the whistler village. I had a massage scheduled, (pricey) left me 229,$ out of pocket, but then you get the spa use afterwards. The massage was good, the practitioner was attentive and was great. She also added a touch of energy work to her style. The spa facility is clean and sprawling a lot of stairs and walking up and down. I don't have much bad to say about this facility except I wish they offered facials. Otherwise you'll get a lot of relaxing self care here.

From what I've seen and heard, your experience here is highly dependent on 2 things: when you come and if you have a spa massage or treatment booked. Luckily, I had booked a 4 pm massage in advance for my Saturday in July visit. It's easy to get to the spa from whistler, but can be hard to find a parking spot. Be prepared to wait for a spot or have to go to the overflow lot. Once inside is where the experience begins to differ. If you have a massage booked, as I did, you check in, pay for your services, get your complimentary robe, towels, and locker key and are able to immediately proceed to the locker room and baths - regardless of when your spa service is. If you don't have a massage (or other service) booked, you may or may not have to wait to enter the facilities. We arrived at about 2:30 pm and the wait was approximately 45 minutes, but we were able to skip the line with our reservation (note: I do not believe they take reservations for going to just the baths, their website says "no reservations required"). The locker rooms are utilitarian and get the job done but do not feel like a spa and are not luxurious in the slightest. They remind me of a nicer public high school locker room. Entering the spa is a nice northwest oasis with big trees, nice flowers, and cabin inspired design. I really enjoyed the Scandinave experience of hot to cold. The eucalyptus steam room, Finnish wood burning sauna, and polar waterfall were my favorites. The spa was not over crowded and my boyfriend and I often had a section of the hot tub to ourselves. When it was time for my massage, I headed to the building and was promptly given a wonderful rejuvenating massage leaving me feeling very relaxed. Overall, would highly recommend the spa with the massage - it's a fantastic experience. However, the price for just the baths seems a bit steep and overpriced for the experience you receive. Now if you're still reading, you know I arrived around 2:30 pm but some family went earlier in the day around 11:30 am for just the baths and had a totally different experience. They had crowds, $13 robe fee, lines for the features, several injured people, and it was very loud - not a relaxing visit at all and they left within an hour of arriving. So you've been warned, pick and choose when and what you do here wisely. If you decide to go, stop by a Canada Costco to get the WaySpa gift cards, you pay $75 for $100.

RUN, don't just walk away from this place. Overcrowded and overhyped, Richard at the front desk should be immediately fired for the way he treats his customers. We booked a couples massage over a week in advance and when we arrived they told us that they had made a mistake and we would have to do our massages separately, but they would "try" to get us on the same floor. We politely declined and said we would just do without the massage then. They then proceeded to charge us a cancellation fee because of their error. A big one, 50% of the massage price. We paid it and then were just going to use the thermal journey. Then Richard said that they were going to have to charge us a correction fee since we weren't doing the massage, making the thermal journey much higher. Richard laughed throughout telling us that since he said he had our credit card on file and would charge us either way. We walked out to him sharing our story with staff giving them a chuckle. NEVER have I seen such a lack of service. Good luck if you try them, know that they are laughing behind your back either way.

I understand the hype behind Spa Scandinave after visiting for the first time on an overcast morning in August. Based on some earlier reviews it appears that they had some growing pains when it came to covid restrictions however by the time me and my partner visited they seemed to have worked them out. Unfortunately they do now allow couples messages yet which was disappointing. I am hopeful that this service will be offered soon as I would love to return for one in the near future. They lose 1 star for this and also the closure of the bistro. They seem to be short staffed but when I viewed their listings they did not appear to have any open. Hopefully this can be sorted ASAP. Unfortunately due to their lack of staff there wasn't anyone outside asking people to please respect the silence. A few individuals ended up talking super loudly throughout our visit which was disappointing, We did the pools. It was lovely. I absolutely felt relaxed during and after. All of the facilities were clean and in working condition. The steam room was my favourite. Extremely detoxifying and relaxing, then you take a hop in glacier fed cold Nordic waterfall, and afterward relax in the solarium or beside a fire in a hammock. Can't get any better than that. My rented robe ended up getting soaked which felt unavoidable. Next time I think I will bring my own robe as the rental is pricy Loved it. Wish I could dip in the pools every day before work, I think in that case I'd be the most relaxed person on earth

BIG RED FLAGS. Do not consider proceeding with your booking. Anyone who appreciates customer service should reconsider wasting any sort of money on a reservation here. If you've come here to relax, on arrival you will not feel the slightest comfort. My husband and I had made reservations to come here for a couples / duo massage. Initially, we did not see this available for booking online so we opted to call the spa directly to inquire and make the reservation. They had noted that it was booked and confirmed asking us what type of massage so we indicated Swedish massages. No mention that a duo massage would not be available - otherwise of course we wouldn't proceed with the booking as that was the point of why we called vs. booking anything online. If we wanted separate massages we would have just booked online. Upon arrival, no mention again that a duo massage wouldn't be available or confirmation from the team. We were handed our towels and robes to enter the baths (which were fine). Following the baths we proceeded to our massage, where to our surprise, were not the duo massage we expected that was booked over the phone. We spoke with front desk - Chloe was extremely rude and indicated that their staff would have never proceeded with this booking and there were no notes or mentions of a duo massage. Not once was there any acknowledgment of communication issues nor any effort made to understand the situation. Instead she made us feel entirely responsible when we called directly to inquire given there was no option online for a duo massage and THEIR staff still completed the booking over the phone. Highly uncomfortable customer service from Chloe - incompetent & no bone of empathy. 1. Chloe was not the one who covered the booking over the phone yet was telling us it's our mistake and their staff would have mentioned there is no offer of duo massages. I can relate to protecting your co-workers but to tell a customer who is telling you that that wasn't the case and there was a communication mistake when you weren't even the one who made the booking is unbelievable. Not your place to tell any customer they are wrong without even further investigation. 2. When your repeat customer continues to tell you unfortunately that is not the case you still proceed to tell your guest they are wrong is unbelievable. Chloe came back with noting "We can refund you the baths but not the massages". How does that even make sense when we rendered the services for the baths but not the massages but you'll charge us for massages ????! - This is clearly only because the massages cost more than entry to the baths. 3. The manager didn't even come out to speak with us, my advice is if you're leaving your customer service with someone like Chloe - there is no hope. WILL NEVER CONSIDER COMING BACK. Not looking to support a business who is only interested in $$$ over customer service.

I'll admit I may not come here here on my own terms, but we had a gift card present that covered at least entry for two and rental robes to the baths. Policy is all silence and no tech/phones, which isn't my style as I'd at least rather sit and listen to music with headphones. Coming in at peak season during the weekend right before the Christmas holidays, the spa was a bit crowded so I'm not sure if the relaxation factor was there. The outdoor grounds are very clean. The 2 hot pools (aka giant hot tubs) were my favorite with it snowing briefly outside adding to the ambiance. The steam room was too suffocating and dry sauna too boring. One can't really enjoy the cold pools that much mid-winter, but I'll say the body temperature shock felt pretty good. Relaxing in the solariums afterwards was a bit underwhelming. Most basically have old worn IKEA chairs or napping areas scattered throughout and they didn't feel terribly inviting for an extended time. I'd say this is place is a good 2-3 hour detour, but if you're like me that can't quite sit still in silence for too long in public, this spa might not be the best destination.

5+ stars for the facility and 2 stars for my massage. Facility was gorgeous. The pools, saunas, steam rooms, etc. were clean and spacious enough for several people. I liked how many options they had for each station (hot, cold, relax). The use of nature throughout really made it relaxing. My massage left quite a lot to be desired. It felt very disjointed. She used the time to ask me if I had seen a holistic doctor and what they recommended for my headaches as well as remark on my hyper flexibility and tell me how it would impact my yoga. She bounced around between different spots on my body with just a few seconds on certain areas. I tried a student massage spot a few years ago, and I received a better massage from them than I did this professional which charged $220. If I had to sum it up, it just felt like a lazy massage...one where she didn't want to put a lot of effort into actually massaging. My husband's masseuse was awesome though, so it seems hit or miss. Go for the baths and decide for yourself if you want to roll the dice on the masseuse!

Well...what can I say, not a fan of this spa. I live locally, have been here several times for both massage with baths, and I'm just not a fan. The staff both times did not start things off with a good first impression when my wife and I arrived, there wasn't much "wellness and relaxation" and more "gimme your money" and "play by our super special rules". Hey, I'm cool with rules happy to abide -- but the Scandinavian spa overall lacks being warm and inviting space, which should first be established at check in, even if they talk big about their Scandinavian roots on the website. The outside area is nice, and pretty, don't get me wrong, but the energy here is off for real. My main issue = just too busy! Barely finding a space in the baths, even though I've paid for a full massage service, and I need to compete for space with people that are walk-in bath only. Not much space in saunas or chill rooms either. This spa shouldn't cram so many people (especially during Covid) or should have a separate bath for people who are here for a massage. And the people....arrrg. I don't want to be around anyone making out while I'm trying to chill in a bath, and we two big hairy men making out in the bath beside us the whole time! It was embarrassing for everyone there. The staff were trying to figure out what to do, but it was too late and they just didn't handle it even when I could see other people complaining. Aside from these fine gentlemen, the general group of peeps that seem to go here are not my type of peeps, lots of weird vibe wanna be instagram tourists. My first time with the masseuse, was really great and she was the highlight of the spa. The second masseuse was below average and really felt like they were trying to get it over with and go home. I'm sure some people like it here, but not for me as a local. There are better spas in whistler and I now go there.

Spent a family weekend vacation in Squamish and decided to give this spa a go while some of the boys went out to snowboard on the last day. Fun for groups and couples alike -- not sure if I'd be bold enough to go alone but it is very beautiful and tranquil. Be sure to book ahead of time if you would like a massage, but the spa pools can be accommodated with walk-ins. Note that robes are extra but make it much more comfortable to walk around in. It's nestled right in the middle of a forest and the warm hot tub is a beautiful juxtaposition up against the snow capped mountains and towering pines. Absolutely stunning experience!!

Hubby and I booked massages here on a Friday and planned to spend the whole day doing the Nordic experience. The spa staff were welcoming and the check in was simple. The ice baths are VERY cold which is the point, so top marks but be warned it's a shock. Both our massages were wonderful as well. My only qualm is that the common areas get very very crowded. It would be a more relaxing adventure if they let fewer people in at a time and some of the features can get full. The bistro menu was also very limited but the food was tasty and fortified us for more of that cold water!

the most beautiful spot to relax, but i don't think i would go back during this pandemic. You don't have to be vaccinated to get it. You do have to wear masks inside, including saunas and steam rooms. It's very hard to get the full relaxation while still being suffocated by steam, and a mask.

My husband and I received massages here and then enjoyed the pools, saunas, steam rooms afterwards. We both really enjoyed our massages and our time at Scandinave. The staff are courteous and professional. I love the silence policy, it really is refreshing. The experience was pricey but we felt worth it, we spent nearly 4 hours here. I suggest you study the map before you head outside (we couldn't find any maps outside). Have a wonderful time and make reservations early!

Oh my goodness this place is heavenly! So clean, so comfortable and spacious. Coming here with my mom was an excellent experience and if it wasn't 5 hours away from me, I'd probably come here more often. It's quite pricy, but perfect for a special occasion like a birthday gift.

Well we booked massages at Scandinave in Whistler and were very excited to spend one of our days there while up in Whistler for a weekend but it wasn't what I thought it was going to be. It's a nice facility in the baths and saunas area, the view of the mountains are beautiful of coarse, the clover shaped tubs give you some privacy having your own little area to relax which is nice. There weren't a lot of people there that day and I'm glad it wasn't busy as it's not that big of a place so I can imagine you would have to wait around at times on those busy days. Sure it's great to sit in the tubs and saunas and relax but when you go to a spa like this and paying over $200 for a massage and use of the facility you would expect to be there for a great portion of the day but this spa and the no talking policy makes it less enjoyable after a while. We even had an employee tell my wife and I to stop talking at one of the tubs, we were whispering in one of the little hot tub areas and only one other person was over a ways from us so what harm were we doing. Yes for sure there should be an area where you are to be quiet so relaxation is possible but after you unwind for an hr or 2 having social time with your family and friends while you're using the tubs is what makes other Nordic spas fabulous! We ended up leaving this place after a couple hrs, so for the money spent it was quite disappointing. For me when in Whistler next time I'll just book a massage at my hotel and use the tubs and pool area there and save my money. I can see If you've never been to a Nordic spa that it would be cool here but in comparison to others I've been to this one falls flat.

What an experience for my first massage. Kind, curtious and well kept. The rooms we're cleanly, considering you would hop back in a pool anyways, I wasn't really picky. The massage was great, I think my mistake was falling asleep for 10mins? Yikes, don't do that. Lastly, the restrooms were clean but the trash cans were full throughout the day. Keeping an eye on that would probably my biggest suggestion for improvement.

We had the best time at the spa, can't wait to come back. I'd recommend getting there more than an hour early as we didn't have enough time to try all the pools/rooms beforehand and after our massages we were pretty tired. I'd plan on being there 3-4 hours. We got a duo massage which was lovely. Typically when I get massages from big spas like this the experience is great but the massage is just okay - not the case here. Both of our masseuse's were amazing and made us feel right at home. Definitely a must do after a long day of whatever sport you love.