Scenic Hotel Southern Cross

The hotel is well placed with only a short walk to the Octagon and shopping areas. Our room was spacious and well appointed although the bathroom looked tired and dated. The room appeared clean and tidy, however there were a few hairs on the basin and soap scum around the edge of the shower. Our room was serviced after our first day but the standard was very poor. The fresh towels had just been tossed up onto a shelf (not even tidily or placed on the rails). It would seem an attempt had been made to wash our crockery in the bathroom sink but some were just left unwashed on the vanity. There were also coffee splashes around the basin. The toilet and shower appeared not to have been cleaned and the soap scum was still around the shower. The bed was pulled up somewhat neatly but the pillows just tossed on top. I found this service extremely poor and very disappointing. It’s not too much to expect to return to your room and find it clean and tidy. We were in a group of nearly 20 people and when we arrived at 4pm only some of our rooms were ready for our arrival. (Check in time was 2pm) We then found out that none of these door keys were programmed to our actual rooms therefore we couldn’t get in without assistance and hence needed to return to reception to get this remedied. The ones whose rooms weren’t ready said they would wait in the bar and were told staff would come to inform them when the rooms were ready. After waiting over an hour one of our friends went to reception to querie this and found that yes the rooms were in fact ready, but no, they hadn’t bothered to pass this on. Reception staff were very friendly and the buffet breakfast had a very substantial selection and was of a high standard. So, as much as the location was great and the food was very good, I definitely would not return to this hotel.

Reception team were lovely! We accidentally set off the fire alarm in out room when using our curlers and they were so quick to act and friendly about the whole situation. Very professional, we were expecting a telling off but the Duty Manager was so understanding. The 2 ladies that checked us in and out were bubbly and helpful, and the room was spacious with the most comfortable bed I think we've ever had in a hotel. 10/10 highly recommend!

Another great stay, Weather was good and the reception staff Katie and co kind and welcoming. We once again got a lovely comfortable clean room with a great view of the city and looking up the harbour, Bar staff were excellent always good to see the big smile on Bia's face and Emma although off duty was still there being as professional as ever. Was great to see Rosie on Monday she is always a delight to catch up with. It was lovely to see the rang of Central Otago wines for sale I would strongly recommend people try these, Paddons Paddock and Māori Point Rd wines are superb, I'm a bit bios coming from that region but seriously they are top wines. Be back in November looking forward to it.

My wife an I only stayed one night, just a brief visit to Dunedin. The hotel is nicely located close to the Octagon and Mall. If I had to identify one are to improve, it would be that some parts of the room were tired, but that is not a major to us. The service and interaction with every staff member was great, all helpful, all upbeat, which is much more important. Beds were great, had a good night sleep. Will definitely stay again, hopefully a bit longer next time.

I stayed here for 13 nights in a Superior King Room on the 4th floor. Overall, it was a very comfortable and pleasant stay. The location is excellent — right in the heart of the city and just a short walk from The Octagon. Many major attractions, restaurants, pubs, banks, and a Woolworths are nearby. There are also around five Indian restaurants within walking distance, so it’s easy to find Indian lunch or dinner options. The room was spacious, quiet, and carpeted, with a king-size bed, two chairs, a table, and a bathroom with a bathtub. There was also a small kitchen area with a kettle, refrigerator, a few cutlery items, and complimentary tea, coffee, cookies, and milk provided daily. The bed was comfortable, and there was plenty of wardrobe space. Each room had an iron, ironing board, hair dryer, alarm clock, and a TV with around 22 channels (no Netflix or Amazon Prime). A heating pump and a separate fan were also available, which was very convenient. The room was cleaned daily, and towels were changed on alternate days. Breakfast was tasty and started at 6:30 am on weekdays and 7:00 am on weekends. I am vegetarian and found a few good vegetarian options. The breakfast spread included juices, breads, tea, coffee, hash browns, noodles, milk, curd, cornflakes, pancakes, muffins, croissants, and many more items. Breakfast was included in my booking; otherwise, it costs around $30 per person. I didn’t opt for lunch or dinner, but room service is available if needed. • Wi-Fi is free in all rooms and has good speed. • Laundry facilities are available; it costs $5 per cloth for washing and drying. • Elevator is available and works smoothly. • Car parking is available at $25 per night, but you can also find free parking nearby. • Check-in and check-out were smooth, quick, and hassle-free. The staff were very friendly, helpful, and available 24/7. They were always ready to assist with any request. A wonderful stay overall — perfect location, comfortable rooms, tasty breakfast, and great service. Highly recommended for families and anyone visiting Dunedin for a short or long stay.

Well situated, good facilities, but the room was cold, and took ages to warm up. A single convection heater in a large room with ventilation and high stud takes a lot longer to heat. Windows are single glazed, and you can hear everything outside. Unfortunately it was the worst night's sleep I've had in ages. Yelling down the hallways, yelling outside, and poor heating isn't going to help. The bathroom has no heating, is cold, but has all the basics. It's rather dated though. The staff is very courteous, polite, and helpful. Parking isn't bad, and secure at least. Port o' Call bar is rather good for food. Decent servings and well priced.

Be aware that there are two scenic hotels close to each other, this one is certainly the superior. They have a casino, bar and restaurant attached plus car parking! Was very pleasantly surprised comparing the standard of rooms to the other scenic hotel

Great location ( car parking and walkable to city attractions) and very good room - quiet, comfortable and clean. |Reception prompt and professional. Bar options and food both good. |Staff very friendly, efficient and helpful - Theodore and Tan ( bar/restaurant) deserve particular mention.

Quaint little old hotel located in central Dunedin. Spacious rooms with no air conditioning. We got in on a hot day and the heater was blasting on me. The room was literally sweating up. Heater had no way of identifying if it was turned on or off. The switch wouldn't have a light on it and all dials on the heater itself were circling. Front desk is super helpful- came up to the room to help me figure out how to turn the heater off. We managed to turn it off and then window is barely open to get air in. The issue is if you close your curtains for privacy, there's no cool air or air circulation. If you keep the curtains open, you lose privacy. Breakfast had decent fresh options and is recommended. The location of the hotel is unbeatable and if they'd manage to fix the HVAC system (or install one to begin with) this would be a great little hotel!

Nice enough a European style hotel. Our room had WIFI though so slow it was difficult to use. The room had a fridge and an Nespresso machine. Floor 8 is apparently the premium floor and came with a nice balcony. There was a small bar on the ground floor with an adequate selection. Nothing too plush but decent enough. Valet parking.