Scenic Hotel Southern Cross

Reception team were lovely! We accidentally set off the fire alarm in out room when using our curlers and they were so quick to act and friendly about the whole situation. Very professional, we were expecting a telling off but the Duty Manager was so understanding. The 2 ladies that checked us in and out were bubbly and helpful, and the room was spacious with the most comfortable bed I think we've ever had in a hotel. 10/10 highly recommend!

The hotel is well placed with only a short walk to the Octagon and shopping areas. Our room was spacious and well appointed although the bathroom looked tired and dated. The room appeared clean and tidy, however there were a few hairs on the basin and soap scum around the edge of the shower. Our room was serviced after our first day but the standard was very poor. The fresh towels had just been tossed up onto a shelf (not even tidily or placed on the rails). It would seem an attempt had been made to wash our crockery in the bathroom sink but some were just left unwashed on the vanity. There were also coffee splashes around the basin. The toilet and shower appeared not to have been cleaned and the soap scum was still around the shower. The bed was pulled up somewhat neatly but the pillows just tossed on top. I found this service extremely poor and very disappointing. It’s not too much to expect to return to your room and find it clean and tidy. We were in a group of nearly 20 people and when we arrived at 4pm only some of our rooms were ready for our arrival. (Check in time was 2pm) We then found out that none of these door keys were programmed to our actual rooms therefore we couldn’t get in without assistance and hence needed to return to reception to get this remedied. The ones whose rooms weren’t ready said they would wait in the bar and were told staff would come to inform them when the rooms were ready. After waiting over an hour one of our friends went to reception to querie this and found that yes the rooms were in fact ready, but no, they hadn’t bothered to pass this on. Reception staff were very friendly and the buffet breakfast had a very substantial selection and was of a high standard. So, as much as the location was great and the food was very good, I definitely would not return to this hotel.

Katie is absolutely amazing! Always there to assist with a smile and genuine care. She is a true asset to the Southern Cross Dunedin Hotel and makes every stay better. Highly recommend!

We had Christmas lunch here today, we arrived at 12:30pm, this was the time we were told to arrive. The room was already packed people already eating and drinking. No seafood left. Had to ask three times for prawns, then when they did arrive so disappointing, frozen and tasteless. Had to ask for a bowl to get some dessert, no cups for tea and coffee. I understand staff have given up their day for us however we did pay for this privilege. Would not recommend this buffet lunch to anyone. So disappointing. Other diners were complaining as well.

Another great stay, Weather was good and the reception staff Katie and co kind and welcoming. We once again got a lovely comfortable clean room with a great view of the city and looking up the harbour, Bar staff were excellent always good to see the big smile on Bia's face and Emma although off duty was still there being as professional as ever. Was great to see Rosie on Monday she is always a delight to catch up with. It was lovely to see the rang of Central Otago wines for sale I would strongly recommend people try these, Paddons Paddock and Māori Point Rd wines are superb, I'm a bit bios coming from that region but seriously they are top wines. Be back in November looking forward to it.

My wife an I only stayed one night, just a brief visit to Dunedin. The hotel is nicely located close to the Octagon and Mall. If I had to identify one are to improve, it would be that some parts of the room were tired, but that is not a major to us. The service and interaction with every staff member was great, all helpful, all upbeat, which is much more important. Beds were great, had a good night sleep. Will definitely stay again, hopefully a bit longer next time.

Really enjoyed our stay here. The staff were lovely, right from reception, housekeeping to porters. As we had been travelling for a couple of weeks, having a laundry in the hotel was a lovely bonus. There were food places of all varieties within walking distance as well. Definitely recommend staying here

Hotel rooms are looking a bit tired & dated. Restaurant now closed & disappointing meal at the bar. OK for a cheap over night stay if you get a good deal.

Quaint little old hotel located in central Dunedin. Spacious rooms with no air conditioning. We got in on a hot day and the heater was blasting on me. The room was literally sweating up. Heater had no way of identifying if it was turned on or off. The switch wouldn't have a light on it and all dials on the heater itself were circling. Front desk is super helpful- came up to the room to help me figure out how to turn the heater off. We managed to turn it off and then window is barely open to get air in. The issue is if you close your curtains for privacy, there's no cool air or air circulation. If you keep the curtains open, you lose privacy. Breakfast had decent fresh options and is recommended. The location of the hotel is unbeatable and if they'd manage to fix the HVAC system (or install one to begin with) this would be a great little hotel!

Nice enough a European style hotel. Our room had WIFI though so slow it was difficult to use. The room had a fridge and an Nespresso machine. Floor 8 is apparently the premium floor and came with a nice balcony. There was a small bar on the ground floor with an adequate selection. Nothing too plush but decent enough. Valet parking.