Schlosshotel Bad Wilhelmshöhe

We booked the room in the Remise mainly to arrive late at night and leave early. Very disappointing to find that the Remise was a separate building with all rooms on the upper floor with no lift. We immediately changed to a room in the main building and received a free upgrade. The room turned out to be quite small, with Ikea laminated type brown fake wood furniture. There was no airco, so to cool we had to open the door, which let in the noise from the early morning traffic. We had to shower in the bath, which was difficult to get into because of the fixed glass partition and no handy handrail. The bath itself could not be used because the switch on the tap was tied off with a black tie-wrap and could not be moved!! The door to our room 103 was of the cheapest light-weight type, and did not stop any noise. Other rooms on the same floor appeared to have better doors.|Breakfast improved our day. Excellent choice and quality. We also used the small swimming-pool and the sauna. Quite nice with a door to the grass lawn.|And for parking you pay extra on top of the 180 euro's we already spent on the room..

Overall I liked the stay, it's out of the way of the city but I didn't mind because it was quiet. The view was great. The rooms do not have a refrigerator, and this location does not offer laundry service of any kind(I read on the website they did, but I was mistaken). There is not much around the location, so if you wanted to go to the city it would be a taxi ride, but there is a bus down the street. I wished there was a market of some sort and a place to keep my food in my room so I would not have to eat at a restaurant for each meal, despite the food being good. There is a sauna and spa area, which I liked. It's cute and has tea options and snacks with different areas to lounge and read. I may have been visiting on a low-visit time, but I could hear conversations of people in the hallways very clearly, so if it were busy I would imagine it could get noisy, so bring ear plugs. Otherwise, I didn't mind my stay, just some small things like food storage and transport/location that make a difference when traveling.

It was great. The only problem was at the reception at the checkout. The young woman at the reception 10 minutes couldn't understand if the room was paid or not. It was very strange. And in restourant we waswaiting to long in the evening. The rest is perfect.

The location is great, near Hercules Kassel. When you go out from the hotel 2 minutes walking u will have great views, clean air, with a beautiful green area. We stayed 1 night to breathe from the city atmosphere. It was a great choice. The room was conformable and clean. Staff are super friendly and helpful, always smiling face. Restaurant food was delicious. Definitely recommended

Very nice Hotel. The Spa is super cozy as welk. The staff is very friendly. The close proximity to the lovely park is amazing, especially as a dog owner.

EDIT: SINCE THE OWNER SAID MY REVIEW WAS FAKE: We DID pay 500 for 4 nights then an extra 184EURO after checking out because of sales taxes, for tourism taxes, electricity costs, cleaning costs etc. etc. etc. if you are charging the guests for electricity might as well just put an A/C in there! we didn't even use the cleaning service once. We assumed that all rooms come with A/C bc in most countries they know that it is a necessity not a luxury. What the owner calls polite it's the bare minimum in other countries anyway, because if that was amazingly friendly, polite, and helpful then... pffft. We thought we could enjoy the hotel so we didn't care about the location, but since the stay wasn't enjoyable then it wasn't even worth it and all i wanted to do was leave, so that was inconvenient in the end because it's far away from everything. ANOTHER THING: The sauna only opens from 10a..m. until 8:00p.m. or so during weekdays... so basically when you are out of the hotel... but no worries if you missed the sauna just lock yourself in your room. This is NOT a fake review. I'm not hating on ALL Germans, just the ones in the service industry, because they think that someone owes them something. If you ask something they act annoyed as if it is your fault that you need help. Just the fact that they -just- do their job it's what should be expected, no more, no less. The people at check-in were courteous yes, but didn't even tell us that the drinks in the fridge were free, only at checkout we were told... very sneaky. If you call ANY German customer service you will even have them screaming at you, it's just the way they deal with the world, they don't know how to regulate their emotions and it's like a kindergarden with them... always angry and fighting or giving stares. ORIGINAL POST THAT THE OWNER CALLED FAKE: I don't know what is luxurious about burning up in your room with no air conditioner in the middle of global warming.. paying 500Euro for 4 nights, then 184 in tourist taxes just to stay dehydrated... no thanks. The location is beautiful yada yada, but very far away from everything so you always need a taxi. I thought I would spend more time in the hotel but in summer all I wanted to do was run away... Also don't expect much of customer service... Germans are not known for it. Just a hello and goodbye, someone needs to give them the definition of the word: service, the adjective: servicial and the verb: to serve. If you work in the service industry help guests with their bags if they're heavy, don't follow guests around explaining them the rules of breakfast in a condescending tone, in other countries this would never happen in a 4-star hotel. We would also say hello when we would enter and had no response... no one teaches this people to smile. The rooms were hot but no worry, the Germans are cold.

Overall a very good, cozy hotel. But this time I was somewhat disappointed when I noticed that my room was not cleaned for several days. At the reception I was told that the hotel had received a climate protection certificate. And now the rooms are cleaned only every fourth day. I don’t quite understand how the fact that the trash isn’t taken out of my room for three days has anything to do with the fight for a clean climate. At the same time, the room rate has become even more expensive.

The modern hotel is located next to a beautiful UNESCO World Heritage Site Bergpark Wilhelmshohe, a free big park with castle, museum with famous Dutch and Flemish paintings, waterfall and ruins. ||We booked the last room which is a comfort room with a balcony for a night. It faces the car park but the bed and pillows are comfortable, the room is fine and also very quiet. I think the view of other rooms facing the park can be nice. A beer garden in the front of the hotel will be opened soon and I don't know if it will be noisy for the residents in the front of the hotel.||The staff is very welcoming and friendly. We have dinner there and the food is nice and ingredients are fresh. One can choose between buffet and a la carte. Breakfast is also very nice. I would stay there again when I go to Kassel.