Sheri M.
Google
This property is not what they advertise it to be. The photos on the Instagram and Hotel Website are false and misleading as well as the unwarranted Five Star rating. In reality it is a One Star Hotel, or as we now refer it: The Creepy Castle; it is poorly staffed and poorly run, it's grossly neglected, dirty, serves barely tolerable food in their Bistro prepared by filthy cooks who do not adhere to basic personal hygiene or food handling safety laws and access to their rooms is prohibitive requiring a lengthy journey up steep marble stairs followed by steep narrow winding stairs. We were in the Ustinov Suite, which unbeknownst to us was located on the fourth floor which was difficult to access, it had not been prepared; there were no pillows on the bed, the Duvet was loosely thrown on the bed sideways and was rumpled up, the room was bare, cold and disturbingly neglected. There was an old, musty odour to the room. The phones in our room did not work so we had to navigate four flights of treacherous and dangerous stairs to speak to reception, the tiny elevator was broken and I had to wonder what if we were handicapped and unable to walk up stairs? We checked in at 8 p.m. after a long flight and immediately called other hotels to find a room but they were all booked, so we were forced to stay at the Creepy Castle. We were forced to dine at the Bistro.....not good. The Bistro cook had black greasy shoulder length hair swinging loosely in his face, he wore dirty clothing and looked unwashed; he picked up our Schnitzel in his bare ungloved hands to plate it causing us to lose our appetites. The only thing that kept us sane that disturbing night was our cocktails. It was a long unsettling night. Something is deeply wrong at this property. For anyone that decides to pursue it, I suspect there are a host of legal violations here. Not recommended.
