Schlosshotel Hugenpoet

We celebrated our wedding at Schloss Hugenpoet in September 2024, and overall everything worked very well. The location is beautiful, and the entire team was extremely attentive, professional, and supportive throughout the day. The event itself ran smoothly, and everything turned out perfectly. My only recommendation would be for clearer communication regarding responsibilities and task allocation. It was not completely clear to us which tasks the Hugenpoet team would organize and which ones were not included, such as the reception and coordination of external service providers on the day of the event, as well as the organization and cleaning after the celebration. To avoid any potential issues, we decided to hire an external planner for the day. This is not meant as a criticism of the team, who were always kind and helpful, but rather as feedback that clearer upfront clarification could help future couples plan with more confidence. Overall, it was a wonderful experience, and we truly enjoyed celebrating our special day at Schloss Hugenpoet.

Not a lot that is wrong here. Beautiful location, good staff, large rooms with all amenities, great bed, good wifi. Large parking, no charging for electric cars on site. Great breakfast, partially made to order. Two restaurants on site, a bistro and a fine dining restaurant. Bistro was good, not exceptional, but maybe this was because we had a set menu. Fine dining, much better, but ridiculously expensive wines, as well as all other drinks at the bar. I still give it 5 stars but selling a bottle of $20 euro for nearly $100 is not ok.

Disappointing Stay – Definitely Not Worth Five Stars We stayed at this hotel for three nights and deliberately booked a villa, expecting a high-end experience. Unfortunately, our expectations were not met in several key areas. The problems started at check-in: we were about to be given the wrong room – not the villa we had booked. This only came to light when they tried to take us to the incorrect room. There was no real apology, and the front desk staff seemed disorganized and unprofessional. Throughout our entire stay, we barely saw any staff. There was no help with luggage – completely unacceptable for a supposed five-star hotel. Breakfast was another disappointment. At first, only toast was available; no white bread. After several back-and-forths, they finally managed to bring some. Overall, the service was inattentive and far below five-star standards. The villa itself was spacious, but clearly outdated and not properly cleaned. Dust had accumulated on many of the surfaces – not what you would expect in this price range. Dinner at the restaurant was equally underwhelming. We ordered caviar, which was initially served warm. Only after we asked was it properly presented on ice. The so-called “potato-radish salad” consisted of plain potatoes with exactly two slices of radish – more garnish than salad. One particularly strange detail: the slippers in our room had the logo of a completely different hotel. I’ve never seen anything like that before – it felt careless and unprofessional. To sum up, we were thoroughly disappointed with our stay. It is completely unclear to us how this hotel could possibly be listed among the 101 best hotels in Germany. It certainly does not live up to the standards of a five-star establishment, and we cannot recommend it.

Extraordinary buildings renovated in a lovely way to fulfill the five star feeling of the hotel (this really old stone and brick castle). Fireplaces with live fires going in the evenings are cosy. But be prepared for the smell if you are sensitive. The fine dining experience is a thing I truly appreciate and recommend!

Nestled amidst a picturesque landscape, this historic 17th century castle boasts a surrounding moat steeped in history, where you can escape and relax.|We were astounded when we spotted an otter swimming gracefully in the moat.|An extraordinary, magical, and rare experience.|The hotel offers complimentary car parking and free WiFi.|We stayed in the junior suite in the castle. The room was spacious, with a comfortable bed and a breathtaking view of the park. The room was elegantly enhanced with the exquisite handmade chocolates, which added a delightful touch.

A beautiful hotel, excellent friendly service, with the most delicious breakfast overlooking the garden. Blissful start to the day! Lovely sized comfortable rooms. Great spot to cycle from and explore this part of Germany. Would definitely recommend a stay.

Nestled amidst a picturesque landscape, this castle boasts a surrounding moat stepped in history, where you can escape and relax. We were astounded when we spotted an otter swimming gracefully in the moat - an extraordinary, magical, and rare experience.

Distinguished location with excellent service, great breakfast and flavorful food. The team accommodated me with my request for a vegan, gluten-free diet. The atmosphere of this venue, which dates back to the 1600s. is truly made for recharging your batteries after a long day. The rooms vary a lot in design and color-scheme, which I generally appreciate! I’m a bit of a princess, though, so not every room is for me. The rooms that I’ve seen are rather small to mid-sized but nevertheless comfortable. If this hotel had an in-house sauna (there is a cooperation with a nearby gym), it would be perfect!

Disclaimer : we didn't stay overnight here, so the review is only about the food and general surroundings. We went to this hotel for "sightseeing", it was on our secret travel argents' recommendation of hiding spot in Europe. The history was the hotel is similar to thousand castles in Germany (yes, european castles are amazing to us, especially there are no such thing in the state or a small island so called Taiwan ..) We didn't realize it was a super fancy hotel till we walked in, but the host was nice and let us walk around the "hotel" and explain the history and fun facts to us. The view in the garden and the architecture was beautiful. The place is quiet with good services. We end up having a breakfast/brunch at the hotel (23 euro per person), food was presented well, and all the request was fulfilled. It's just really expensive. Nevertheless, it's a good place to stop by and walk around - and if u have a lot of money or love to stay in a castle - with around 400 Euro per night, you will be able to taste the room and have a nice shower there. Highlight : Beautiful view Quiet space Classic decoration Historical surrounding Good food Fresh juice and drink Nadir : Price price price ... It's way too expensive Star time : 4 star for the view and place 4 star for the service 3.5 star for the food quality and creativity for breakfast 1.5 star for the price