Michal K.
Google
Unfortunately, our experience was disappointing.
We had booked and fully paid for a two-bedroom apartment through Booking.com, receiving both a confirmation and arrival instructions, including a message suggesting we reserve a table at the restaurant. Upon arrival at 6:30 PM with two hungry children, we were told that our room had already been given to someone else. The receptionist was dismissive and blamed the situation on his manager, who had allegedly informed him at 3 PM – yet no one contacted us through any of the many available channels (email, phone, or Booking).
Had we been informed in time, we could have calmly arranged alternative accommodation, and the situation would have been understandable.
Instead, we were offered two smaller rooms, which did not match what we had booked, yet at the same price. For a family with children, this was far from ideal.
The overall handling felt unprofessional – especially the receptionist’s attitude, with an ironic smile and his hand self-importantly clasped behind his back. There was no willingness to communicate the issue in advance or prevent the unpleasant situation.
Two stars for the appealing photos and a fairly decent kitchen – but unfortunately, we cannot recommend this place.